On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Selectblinds.com is the top rated, most reviewed online window treatment company in the United States with over 300,000+ customer reviews. We provide quality, custom window blinds and shades at competitive online prices. We also offer free shipping along with a 90 day satisfaction guarantee. Don’t worry about hiring an installer, these window treatments are a DIY dream! Choose from wood/faux wood blinds, roller shades, cell shades, roman shades, plantation shutters, drapes, and other popular types of window treatments.
The company enjoys a generally positive reputation, highlighted by customer satisfaction with product quality, ease of ordering, and effective installation processes. Many customers appreciate the availability of free samples and the overall aesthetic appeal of the blinds. However, concerns arise regarding inconsistent product quality and unclear installation instructions, which can lead to frustration. Additionally, some customers reported negative experiences with customer service, particularly regarding handling defective items. Overall, while the company excels in providing a user-friendly purchasing experience, enhancing support and product consistency could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This was the second time ordering from Select Blinds. We were very happy with our first set of cellular shades; they lasted 9 years before the back started to split. Our window measurements were still in the system so all we needed to do this time was decide on the color. We ordered several samples and chose the color we liked. The shades were shipped promptly, packaged securely, made well and easy to install.
It was so easy to order, received in good time. Easy to install. Really love them.
I ordered a set of Blinds that I received in October 2019. Came with a standard 3 year warranty. 3.75 years later One of the blind's cords broke, and is unrepairable. Theses are expensive blinds. I expected MANY years out of them... not the built in obsolescence to have the blinds break 9 months after the warranty period. By contrast, I have Walmart's "Everdyday Essentials" blinds in my bathroom. 10 years old and still going strong for $8.50 vs the $80 I paid for Select Blinds product. I really hope that Select Blinds is proud of themselves, knowing that the cheap blinds from Walmart have 300% MORE durability than their expensive product. In fairness they offered me 10% off my next order which pales in comparison the 40% I received on my initial order. Still... $80 blind vs $8.50 blind... and the cheap version outlasts them. They are selling you crap quality for a premium.
I put in a coupon code before I logged in, which was removed after I logged in. It seems like instead of rewarding me for being a repeat customer, I am being penalized for it
I placed an order for an odd size (very long) window to include two light filtering zebra shades. These are beautiful and exactly what the space needed. It gives us privacy when needed and fully retract when not in use. We also elected to get them motorized and setting up the wand for use was simple and works great! The entire installation was a breeze. We did have damage to one of the motorize wands and submitting for replacement was also seamless and I received a response next day saying a replacement part was on the way.
The blinds were good quality. It was nice to get them to size our odd sized windows. Easy to install.
The installation instructions are not good for the blinds we ordered. When we contacted the help desk they provided us with UTube video that was equally as worthless as the written instructions. Finally we were able to get them installed, but then had issues with the bracket for the pully mechanism. UGH!
They were able to shorten the lead times for the stock 2-1/2" faux wood blinds by finding another white option that was in stock.
We have three shades in our kitchen, and when the remote control is set up properly to control all of them together, but it rarely works out that way. It definitely doesn't work as expected.
Either one shade will work (and leave two out), or two will work and (leave one out), or who knows… maybe all three WILL actually work at the same time, for one random time.
Also, even when they do all go up/down together, they roll up/down at different speeds. Even when all three shades are at an equal full charge.
I would say that it is worth spending a little more money elsewhere, if you think these issues would bother you. I would return if I was allowed to.
Hi Matthew,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!
– Brian, SelectBlinds Brand Ambassador
Purchased blinds for a rental home. The tenants were very pleased with the blinds and installed them for me.
Before ordering, I had an online chat which was very helpful. I had questions regarding depth of blinds and type of fabric. Order was back ordered but ended up coming on time. Our dining room faces west and afternoon sun is brutal. Light filtering shades take aware glare and brightness. We live on a lake which makes glare worse. I chose blinds with no hardware. They were simple to install. Will order again.
Blinds showed up on time and look nice, good quality but customer service is only available through a WhatsApp chat, I put a question into the chat and never heard anything back. My blinds are the automatic lift/drop by just pulling down/holding up. But they are VERY hard to pull down, to the point I am afraid they may end up bending the supports
Hi Francisco,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!
– Brian, SelectBlinds Brand Ambassador
They were the correct measurements and came in a timely manor! They are beautiful and we love the look!
The wood shutters I received had some quality issues. The center shutter hinges didn't line up with the frame hinges and had to re-install. Also, The magnet catches were not centered, off to one side. I had to remove and replace.
Hi Ken,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!
– Brian, SelectBlinds Brand Ambassador
Took a little longer than I expected but everything worked out fine
We had a 6 ft window with a 3 ft window on each side set inside the opening. Measured as instructed. Tricky getting the brackets placed correctly to get the symmetry. Looks okay but now wish we had gone with outside mount
We ordered 5 blinds for our living room bay window. 4 matched and 1 did not match the spacing of the other 4 zebra blinds. Reply was can't guarantee matching. Beware when ordering more than one‼
Hi Robert,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!
– Brian, SelectBlinds Brand Ambassador
The shades we're so easy to put up and achieve the amount of filtering of the sunlight that I desired.
I ordered and put the wrong size in. No one would help and customer service said I'd need to pay more for a replacement. They're sitting u used in my garage. Pointless purchases.
Hi Beth,
We appreciate your honest feedback about our measurement instructions. We will take it into consideration so that we can improve our customer experience. I’d like to help improve your experience with SelectBlinds and make things right! Please don’t hesitate to contact me directly at BrandAmbassador@selectblinds.com so that we can discuss more.
Thank you!
– Brian, SelectBlinds Brand Ambassador
The shades were well built and easy to install. They are solidly constructed, thick and seemingly durable.
Answer: Semi scam. They do not honor 3 yr warranty. My claim, 6418454 was literally IGNORED with non response.
Answer: They won't accept returns. I ordered shades, which the pictures from their website clear show have a hidden bracket in the same color as the shade. We got bright white brackets that curl around the front of the shade and will be very visible to everyone in the room. They will look like a cheap knockoff.
Answer: I ordered on line from Home Depot. Better quality that Select's private label brand and quick delivery. I received perfect quality shades in 8 days. Select kept delaying and was up to 3 months delivery and counting when I finally was able to cancel.
Loading...
Hi Duane,
We appreciate your honest feedback. I would like to address your specific concerns and help make things right! Please email me at BrandAmbassador@selectblinds.com so we can talk further and find a solution.
Thank you, and have a great day!
– Brian, SelectBlinds Brand Ambassador