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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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You did absolutely nothing regarding my problem!
Your service is either a scam or incompetent.
Will ask PayPal to investigate you!
Segpay helped me resolve my billing problems. They were very responsive replying quickly.
You spend thousands of dollars on this site in no time and have asked for refund for Unsatisfied services and got excuses
I'm still dealing with my problem and it is not resolved I'm not sure if it's up to segpay or someone else
Ich habe eine Seite aufgerufen und diese Seite versuchte, mich auf andere Seiten weiterzuleiten.
Ich habe nie einem dieser ungefragten Webseiten zugestimmt.
Dennoch wurden Fantasiebeträge von meinem Kreditkartenkonto abgebucht.
Die Reklamationen waren mühsam! Ich habe das GefühlESegpay hat keine Ahnung!
Erst die Drohung, die Beträge über meine Kreditkartenfirma zurückbuchen zu lassen, brachte Bewegung in die Bearbeitung.
Es wurden dann immer noch nicht alle unauthorisierten Beträge rückerstattet - aber ich bin es jetzt müde weiter auf mein Recht zu bestehen.
Ich habe jetzt meine Kreditkarte gesperrt und eine neue Karte angefordert.
Hände weg von SEGPAY!
Very poor quality message service. The first ones are the catching and meaningful - and those were always too late to go and come back.
Amazing fast service and resolved my problems fast and with zero hiccups.
Never order never needs why u charge money i need refund please
Requested a refund and was responded to within an hour. Great customer service.
My query was handled very very very very quickly and efficiently
...I have sent the transaction in question over 3 times and was reimburse the incorrect amount.
Tout était impeccable! Professionnalisme, amabilité et efficacité! Merci beaucoup!
I sent everything that you ask for and still didn't get my money back on something that I never authorized in the first place. How many times do I have to send the information that you asked for?
The company quickly took care of my request and responded as soon as possible.
Dear Team customer Service Segpay
The communication is good.
If I would receive my money back, my rating woukd be much better, because my problem is still not solved
Kind regardsfrom Germany
Ray Hoffmann
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members