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SegpayReviews 3,926

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great customer service
December 26, 2023

Easy and fast customer service. Happy with the fast feedback

Date of experience: December 26, 2023
Canada
1 review
0 helpful votes
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Its as simple as that
January 1, 2024

When a deal on a website is showing me 89.53 why it become 131.89.? Its almost 0.55 % more than what i am seeing

Date of experience: December 25, 2023
Bangladesh
1 review
0 helpful votes
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The name is not being said now
December 25, 2023

I've been working on this site for a long time so haven't had much trouble I'm having some problems with your chat updates for the next few days so I understand you said the account was gone so have a good look at my account and get it back I hope please my View the account?

Date of experience: December 25, 2023
Nebraska
1 review
0 helpful votes
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Unimpressed
January 1, 2024

Basically don't want the service any longer just repay me

Date of experience: December 25, 2023
Virginia
1 review
0 helpful votes
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Quick and easy
December 24, 2023

No hiccups straight forward and easy-to-use with rapid response.

Date of experience: December 24, 2023
Colorado
1 review
0 helpful votes
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Fast and efficient
December 24, 2023

Support knew exactly what to do and issue was resolved quickly.

Date of experience: December 24, 2023
Argentina
1 review
0 helpful votes
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Mala experiencia
December 30, 2023

Quise dar de baja la renovacion automatica de la pagina Manhunt y directamente me cortaron el servio que tengo hasta el 18 de enero de 2024

Date of experience: December 23, 2023
GB
1 review
0 helpful votes
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Excellent customer service
December 22, 2023

My query was dealt with very efficiently. Your staff were very friendly, helpful and efficient. Thank you.

Date of experience: December 22, 2023
Denmark
1 review
0 helpful votes
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Pålidelig
December 22, 2023

Ingen problemer og hurtig respons.
Og rigtig god jul til jer alle sammen.

Date of experience: December 22, 2023
Canada
1 review
0 helpful votes
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Mr
December 21, 2023

Seg pay was great to deal with. However your customer casting couch x. Has yet to accept my status as their customer. As I have yet to be able to login. A banner simply reading "can't login appears

Date of experience: December 21, 2023
New York
1 review
0 helpful votes
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Failure
December 28, 2023

Did not at all address the issue when I asked for a remedy. Had to go to paypal

Date of experience: December 21, 2023
Germany
1 review
0 helpful votes
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Good service
December 21, 2023

Customer service took my concerns seriously and resolved them. Thank you very much

Date of experience: December 21, 2023
Belgium
1 review
0 helpful votes
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Friendly helpservice
December 21, 2023

They react quickly to your problems, better than expected

Date of experience: December 21, 2023
GB
1 review
0 helpful votes
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No access given
December 28, 2023

Shocking service from segpay whilst they "investigated" what was happening and why I was unable to access a paid for service. Only after the threat of legal action did I start to make progress.

Date of experience: December 21, 2023
France
1 review
0 helpful votes
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NOT SATISFIED
December 28, 2023

I didn't get a refund when they took the money from my account WITHOUT consent I reached out months ago to cancel it and they still take money from me

Date of experience: December 20, 2023
Czechia
1 review
0 helpful votes
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Sloppy job
December 27, 2023

I asked for a refund and Seqpay rejected me. I wrote that PayPal closed the case. And answer is "we have to wait for dispute to close". I use PayPal for many years and with refund is no problem. But I suprised than is problem refund by Seypay for service whitch I never use and the overall process of buying the service is such that you think you will pay monthly, but they take the money weekly.

Date of experience: December 20, 2023
Poland
1 review
0 helpful votes
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Negative opinion
December 26, 2023

I received no help and was left alone with the problem. My assessment is extremely negative.

Date of experience: December 19, 2023
Canada
1 review
0 helpful votes
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Pure crap
December 26, 2023

Took money I didn't authorize outta my account. Had a rep tell me they didn't see a charge for 34.95 US they only say the charge for 3.00 or something.Goofy outfit.

Date of experience: December 17, 2023
Illinois
1 review
0 helpful votes
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I contacted Segpay
December 17, 2023

I contacted Segpay to find out what open accounts I had with them. I received an answer promptly to let me know that someone was working on my question. I then received an answer from that person promptly. The whole operation is well managed and I thank them sincerely.

Date of experience: December 17, 2023
New York
1 review
0 helpful votes
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Wtf
December 26, 2023

I can still log into the site but it was a mistake from the beginning. I've been trying to cancel the service but you Guys can't find my information.

Date of experience: December 17, 2023