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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Ich hatte nicht damit gerechnet, dass mir so schnell geholfen wird. Auf meine Anfrage wurde umgehend reagiert und ich erhielt sehr schnell ein Ergebnis.
So sieht aus meiner Sicht sehr guter Service aus! Danke!
Great service and quick turnaround. My questions were answered in a timely manner...
Great customer service! Fast and reliable and very convenient...
Moyenne je n est récupère de compte donc moyen et si s'était a refaire je ne me réinscrirai pas au compte
Décevant triste est ennuyant pis sa coûte chere pour le te.p que j'utilise pas
Perhaps a bit unfair in my rating. Three credit/debit cards failed to go through for renewal and the advice was just to go back to the providers. In fact one contacted me to verify the transaction so I tried yet again and this time no problem
My problem was, that I did not get a confirmation after joining, so I wasn't able to cancel my membership. After the chat I was told I AM cancelled now and I would get a confirmation about it. But still I did NOT get any mail from you. So the case is not solved for me! This is a major problem and will make me hesitate to join via SegPay, when I never know the problems coming with that.
They gave me a very Good service for the speed of the revoke of transaction
It was easy to send a message detailing my issue. They investigated and resolved the matter to my satisfaction efficiently and over the christmas holidays.
Mistakenly billed for an annual subscription, wrote an email, same-day response, and immediate refund. Friendly, polite, considerate personnel.
I had 2 transactions that I thought were monthly. I contacted SEGPAY and their rep let me know they were one time. These charges are legit.
Your response and resolution was very fast and accurate and informative.
I definitely appreciate that! Makes me have more confidence in your business should I need it again.
Segpay doesnt work. I have money in my wallet, so i don t understand why he isnt working
Accidentally ordered something and was able to cancel order and get full refund
When i purchased the product, i got an email saying i paid for one year subscription. I didnt see any recurring payments added to the bill. Be carefull!
Signed up for a month. Cancelled online, was charged anyway. Protested the charge, was asked to jump through hoops.
I got charged two times, got refunded by one and my membership was taken away, so now I'm having to contact my credit card to try to refund my prejudice.
Segpay issued a refund for me swiftly, but it was for money taken when I didn't spot that I had to opt out of membership to a site - that's really not on.
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.