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SegpayReviews 3,926

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Sehr zufrieden!
January 1, 2024

Ich hatte nicht damit gerechnet, dass mir so schnell geholfen wird. Auf meine Anfrage wurde umgehend reagiert und ich erhielt sehr schnell ein Ergebnis.
So sieht aus meiner Sicht sehr guter Service aus! Danke!

Date of experience: January 1, 2024
New Mexico
1 review
0 helpful votes
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Great Service
December 31, 2023
Updated review

Great service and quick turnaround. My questions were answered in a timely manner...

Date of experience: December 31, 2023

Customer Service
December 25, 2023
Previous review

Great customer service! Fast and reliable and very convenient...

Date of experience: December 25, 2023
France
1 review
0 helpful votes
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Moyen
January 7, 2024

Moyenne je n est récupère de compte donc moyen et si s'était a refaire je ne me réinscrirai pas au compte

Date of experience: December 31, 2023
Canada
1 review
0 helpful votes
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J'ai pas aimez
January 7, 2024

Décevant triste est ennuyant pis sa coûte chere pour le te.p que j'utilise pas

Date of experience: December 31, 2023
GB
1 review
0 helpful votes
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Eventual success
January 7, 2024

Perhaps a bit unfair in my rating. Three credit/debit cards failed to go through for renewal and the advice was just to go back to the providers. In fact one contacted me to verify the transaction so I tried yet again and this time no problem

Date of experience: December 31, 2023
Germany
1 review
0 helpful votes
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Unfinished Business
January 6, 2024

My problem was, that I did not get a confirmation after joining, so I wasn't able to cancel my membership. After the chat I was told I AM cancelled now and I would get a confirmation about it. But still I did NOT get any mail from you. So the case is not solved for me! This is a major problem and will make me hesitate to join via SegPay, when I never know the problems coming with that.

Date of experience: December 30, 2023
California
2 reviews
0 helpful votes
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Ending subscriptions has oroven to be sticky with even the best know corporation.
It appears Segpay will indeed terminate my subscription until I wish to renew it,

Date of experience: December 29, 2023
Italy
1 review
0 helpful votes
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Revoke payment
December 29, 2023

They gave me a very Good service for the speed of the revoke of transaction

Date of experience: December 29, 2023
GB
1 review
0 helpful votes
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Very competent
December 29, 2023

It was easy to send a message detailing my issue. They investigated and resolved the matter to my satisfaction efficiently and over the christmas holidays.

Date of experience: December 29, 2023
Michigan
1 review
0 helpful votes
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Prompt Response, Issue Resolved!
December 28, 2023

Mistakenly billed for an annual subscription, wrote an email, same-day response, and immediate refund. Friendly, polite, considerate personnel.

Date of experience: December 28, 2023
Ohio
2 reviews
3 helpful votes
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All's Well That Ends Well
December 28, 2023

I had 2 transactions that I thought were monthly. I contacted SEGPAY and their rep let me know they were one time. These charges are legit.

Date of experience: December 28, 2023
Illinois
1 review
0 helpful votes
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ThankYou
December 28, 2023

Your response and resolution was very fast and accurate and informative.
I definitely appreciate that! Makes me have more confidence in your business should I need it again.

Date of experience: December 28, 2023
Sweden
1 review
0 helpful votes
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Mixed
December 28, 2023

Unable to get help with renewing subscription. As it turned out, by some some unknown miracle, it was solved anyway.
Apart from that it's ok.

Date of experience: December 28, 2023
NL
1 review
0 helpful votes
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Still no autorisation
January 4, 2024

Segpay doesnt work. I have money in my wallet, so i don t understand why he isnt working

Date of experience: December 28, 2023
California
1 review
0 helpful votes
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Great help
December 27, 2023

Accidentally ordered something and was able to cancel order and get full refund

Date of experience: December 27, 2023
Arizona
1 review
0 helpful votes
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Be carefull of recurring payments
January 3, 2024

When i purchased the product, i got an email saying i paid for one year subscription. I didnt see any recurring payments added to the bill. Be carefull!

Date of experience: December 27, 2023
Texas
1 review
0 helpful votes
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Cancel Nightmare
January 3, 2024

Signed up for a month. Cancelled online, was charged anyway. Protested the charge, was asked to jump through hoops.

Date of experience: December 27, 2023
Brazil
1 review
0 helpful votes
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Charge duplicated
January 3, 2024

I got charged two times, got refunded by one and my membership was taken away, so now I'm having to contact my credit card to try to refund my prejudice.

Date of experience: December 27, 2023
GB
1 review
0 helpful votes
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Segpay issued a refund for me swiftly, but it was for money taken when I didn't spot that I had to opt out of membership to a site - that's really not on.

Date of experience: December 27, 2023
Georgia
1 review
0 helpful votes
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Terrible
January 2, 2024

Asked 3 times why I was seeking a refund with no other response.

Date of experience: December 26, 2023