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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Me habían cobrado una suscripción mensual sin que yo la aprobara, pero hice el reclamo y al final me han resuelto satisfactoriamente.
I emailed your *******@segpay.com about cancelling a subscription on 1/1/24. The agent i spoke to told me that the account I was trying to cancel was non-recurring and I would not be billed again. I had recently gotten an email saying the account would renew, which is why I attempted to cancel the account. Because of the email, I asked the agent again if I would be re-billed, referring to the email I received. The agent assured me I would not be billed. I was then re-billed on 1/3/24. When I contacted the agent again, she denied that I had been billed. I sent her a screenshot of the proof that I had been rebilled, and she continued to deny that I had been billed despite it showing on my PayPal account and having a Segpay transaction ID proving that it occured. It has now been 3 days with no response and I haven't been refunded.
They agent passed off the problem to my bank and did not offer any alternatives.
I did not pay and am not satisfiedI did not pay and am not satisfied I did not pay and am not satisfied I did not pay and am not satisfied I did not pay and am not satisfied I did not pay and am not satisfied
Overall reliability is key and that's something segpay provides
I sent an email through to cancel my subscription and within an hour of me doing this I had received another email stating it was all cancelled and complete
Providing very good service builds credibility for the actual site Secret benefits thank you for your service
Well I recibe misionará boys devolution but I have
Thèse charges
*cha Miami 5967 dec 22 $511.59
Paypal 5399 dec 21 $ 474.71
segpay.com pin ************** dec 20 $ 342.54
The customer help service fixed my problem in less time that requested to write these lines, without asking for unnecessary details. Definitely professional and appreciated for it's real worth. 👍
I thought i had cancelled a yearly subscription but the money got taken therefore mustnt have. I contacted segpay and they refunded me the money immediately with quick and effective customer service
Termination membership by email to segpay. Very satisfied by the service.
My money was debited. Till date I have not received my refund or token in my account
I am quoting stripchat a scam now because this seems to be your business model. 5 USD is taken and I am lucky that I lost only 5 USD not 100s of USD
There was two transactions instead of one. Contacted Segpay, who opened a ticket and then quickly responded with the resolution. They advised how quickly the reimbursement would take. Happily the reimbursement was very quick.
Didn't get my refund when I asked multiple times told them im not satisfied with the service
Unauthorized debit from account (No. ******* and *******).
Purchase was not authorised and not taken from. Bill was charged 3 times instead of 1 time.
Still waiting to get money back.
Hello, we understand the frustration and if you would like to resolve this issue or any other in the future, you can visit cs.segpay.com
I signed up for a 30 day membership to Nakednews with the intention of downloading some movies. Unfortunately that wasn't possible. I described the Segpay and asked for my money back. Segpay has agreed to the refund. Thank you Segpay!
Regards Joa
I cannot look into my old canceled account for 2 reasons: 1) I think as of January 1st I'm no longer allowed into it since I canceled. 2) even if I could I have no idea what my username and password was in order to see how much money was in my account from customers. I know I had somewhere between. $24-$30 in there that I couldn't take out because it was below your minimum but now that I e canceled I've been trying to find out where that money is but no one seems to know.
Adult Prime has a promo going on we're in I can get one year for $59, but I was charged $73.
I asked why, and based on your lack of response I am guessing you don't really care about your customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we are sorry to hear about this mishap, if you have any other questions or concerns you can always visit cs.segpay.com to gain assistance in the future.