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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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A billing mistake happened with a seller where I had been billed for an annual subscription as opposed to a desired monthly one. Segpay was fast to respond and made everything right. Thank you!
I advised that I did not wish to auto renew my subscription in July this year. I received a confirmation email the next day informing me that the subscription had been cancelled but that I would be able to access the site until 20 July when my membership ended
Easy to work with but an early reminder would be of use, so can cancel before payment
Yo no realice la compra de esa suscripción ni acepte el pago, exigí un reembolso y no me dan respuesta ese dinero lo ocupo para mis gastos universitarios
They were helpful with all.my concerns - i.had many and was uncertain but their response were clear and easy to understand
Onmiddellijke reactie met goed resultaat!Zeer efficiënt en doeltreffend!Het was een plezier met julie samen te werken.Doe zo voort!
Jeres servicemedarbejder var ok, men fik ikke løst problemet. Jeg har stadig ikke adgang til hjemmesiden, selv om jeg har betalt
J jast answer many time, but you dont' understend j dont understend why when j want one and only one site; age beaty you gime me adult time for 147 dollar and another subscription whre j pay more or less 35 dollars every mouth why? I requested a full refund and in response you only refund me 5 dollars but you could have kept them or at least stuck them up your $#*! you are unreliable and not honest and I intend to report you and spread everything on the web if you don't give me the money back
I requested a product and you gave me 2 that I didn't want, I was waiting for the refund but you force me to pay the same shitty Americans
I have no clue what this is. I do not 🚫 do international anything. How my information and name was received is beyond me.
Who are you and how did you come to have my vital information?
Amazingly fast response for my issue. Thank you also for finding a solution.
I sent a email 2 days ago to remove Pure mature and my account showed that you 39.98€.
I want this problem to be solved as soon as possible!
I wanted a refund and I was worried that I'd be given a hard time, but I wasn't asked any questions and the refund was issued immediately. I'm very happy.
I had reoccurring charge in my bank account that I did not recognized but I remember seeing something about "not cancelling" and automatically being billed. So I called my bank, got the number and Segpay immediately took care of it
Jerome sorted my problem out for me and I am very satisfied, well done that man...
I was very pleased with the speed and the manner with which my complaint was dealt with.
However I was horrified by the foul abuse I received from a member of the site in Aukland, New Zealand.
I am getting charged monthly for service I don't have and feel it's strange you want credit card info to stop transactions. This is Fraud
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members