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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Muy mal experiencia no me ayudaron todavia estoy pensando por qué quitaron mi anuncio, si me pueden explicar se los agradecería
Charged wrongly and refused a refund, very dissatisfied
I emailed customer service to cancel a recurring charge and heard back within 24 hours that it was completed.
Very helpful with an accidental charge! It was super easy and very responsive reps
I was helped immediately and responded to stating I would be getting a refund. All happened in the same day. Made me very happy. Thanks! :)
Fast and efficient! :) Everything went smooth when I wanted to cancel the subscription.
I was really positive surprised as my problem was solved within a short period including my money back on my bank account! Great service!
Profili falsi e niente di vero. Foto di profili presi da siti porno. Insomma solo un modo per rubare soldi.
I requested to cancel a payment that went through. And they were very quick to respond and help.
I requested a cancellation and within minutes I heard a response back. They are fast and efficient!
Horrible. Way to many extra steps to cancel an active subscription and was charged for one I didn't create. No idea if it's being fixed. This whole charge network is a scam. Please remove everything my accounts.
Fast Response and Great Communication. They made sure to keep me up to date on what was happening.
Horrible, first off I didn't sign up for whatever this is last year I cancelled wasn't refunded ok…. This year I'm charged AGAIN, and told they cancelled again but no refund AGAIN. WTF IS THIS FOR ANYWAYS AND HOW DO I GET IT TO GO AWAY
I have claimed a week ago that € 7,49 were debited to much from my account, and I have not received the returned payment yet.
.
I told you clearly that the subscription I wanted to cancel was Sextury. Com
You canceled my subscription that I had already paid for 1 year, I want it back.
In more than 7 emails I told you calmly damn
Fue una atención buena y rápida y se pudieron resolver mis problemas
Aż 3 gwiazdki a nie jedna i to tylko za szybkość reakcji na moje prośby. Jestem starszym człowiekiem i potrzebuję bardziej szczegółowych informacji w temacie obsługi stron internetowych a Wy myślicie że jak sami wiecie wszystko w danym temacie to inni także to wiedzą. Ja wiem że mam zbyt wiele kont ale jest to następstwem wymogów komputerowych. Ale proszę mi wyjaśnić dlaczego nie mogę zalogować się danymi przekazanymi przez was w poufnym e-meilu
Username: Malykrzys
Password: namermat63
Zalogowałem się tymi danymi tylko jeden, czy dwa razy i koniec.
Don't address the problem they give same respond DONT KNOW HOW TO HOLD A CONVERSATION 😂😂😂😂😂 I'M THAT LADY THOUGH
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members