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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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All was great. They helped the best they could so grateful.
The deduction made was not clear to me because of a very obscure description that did not ring any bells. Provided with code and invoice number it was switly cleared up. Posting a review through the other link I got proved impossible, cannot use my postal code and phone number, probably because some idiot doesn't understand the global economy and international codes and phone number.
The service was amazing and understanding. Told me that my refund request has been accepted and my money will be back in 10 or less business days. Thank you so much.
I tried canceling after a week but heard nothing back so I got charged for 2 other weeks after that until I had to lock my card to stop getting charged
Traitement de la demande très rapide, réponse adaptée, service courtois et fiable. Rien à signaler, c'est parfait.
Hello,
My experience is very bad!
I`ve purchased "TMW" on Jan 4th for 30 days using paypal and my email address, but I didn`t receive a confirmation mail with my purchase ID. I`ve sent you two emails asking for this ID, ticket #CS*******.
I can not cancel my subscription without my purchase ID! Have I made a mistake?
Kind regards
Service ok; would be great if content would be more.
I was unable to locate the subscription using the two items process, primarily because I didn't realize the e-mail being requested was the one tied to my PayPal account (which I used to pay for the subscription) and not the e-mail I used for the actual account. The CSrep clued me into this fact and I was able to get in quickly.
This site charged my account without my approval in which it took money from my PayPal account that's connected to an empty account on purpose. By this unauthorized charge, it put that empty account upside down charging an additional $29 fee on top of the charge. I asked for a refund in which it was given but didn't receive the funds to cover the fees that occurred due to the unauthorized charge.
Customer service response to individual billings for unwanted subscriptions (which are horrifyingly easily to accidentally create, but I guess that's the business model) is satisfactory, but the first two times I contacted them, I asked for a list of all my subscriptions under the same email so I could review what happened, and I never received this.
Envoi de mai et annulation immédiate: rapide et Efficace!
J ai pris un abonnement a 19,95$.vous avez pris 34,44$.canceller mon abonnement, vous avez pris quand même le mois d après,44$,pour me rembourser seulement 19,95$. Et encore 2,00$cette fois
Quick refund but only half,now il have to complain to my crédit card
Superfast resolution. First payment processor in 10years that was so straight forward with claims and resolution
It is disgraceful that you think you can deduct payments from a person's account without authorisation AND refuse to address the issue when it is raised with you.
You still owe me a refund for last month. AND You have presented for a second payment today even though I have TOLD YOU I AM NOT SUBSCRIBED FOR ANY SERVICES
I haven't heard anything back after my initial reply to your email. At the end of the day I cancelled my subscriptions in plenty of time not to be rebilled
I want to cancel my subscription, so that my account is no longer charged. I never authorized a second charge.
I tried put my card information in and it kept declining I didn't know it was 22 dollars and I only had 20 on my card the first time it declined was because I didn't warn my bank so they thought someone was trying to commit fraud whole time it was me I'm trying to create a new account if y'all can help me please it would be appreciated
Everything went great with customer service. Very quick response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members