On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm still waiting for the money refund. You should contact my bank to speed up the process because it is taking so much time.
On phone no much discussed, just that "conversation was going to be submitted"
Later I rcvd answers on reason why my transaction was declined!
This issue happened bck in 2021 when I was out of the States and my accountant did not recognized the charge!
I was never notified nor was reached out to see if I wanted to proceed with the charge.
My phone works globally and a reach out phone call never took place!
I've been trying to upgrade my account many, many times and I always get the same answers!
My recommendation as a business owner, is to be flexible and always to work things out specially with customers.
If you think, that you can help resolve my issue, please reach out to me!
Best,
Raf
Tried to renew expired club mermbership segpay declined my payment ssying I was an existing member no payment needed.back to cherry said they would deal with it.Eventuall they had to cancel a membership that didn t exist Then I had to set it up sgain no mention of compensation for all delays and aggro involved.
Thanks! To cancel my subscription it was really fast and easy.
Contacted segpay by E mail reply was quick told me who was dealing with the question.
Very good customer care.
Sono stato derubato. Ho avuto l'addebito per il periodo successivo prima della fine dei 3 giorni prova
I received great service and quick response from Segpay. Thanks for that
Quick and easy, No worries around cancelling a subscription payment
I'm dissapointed in the service because when I pay to view specific genders or countries the site can't provide me with specifically what I want it has to revert to another option like their isn't enough of what I'm choosing in the first place. Like when I pay so I can view women I expect women no men but I end up getting men in the womens filter. And the wait times and the constant skipping its disatisfying to spend so much time on here regretting spending money on it
Cancellation as per 2/10/2024 and Communication are satisfactory according to my request.
Thanks!
Everything worked out, so far, as to my satisfaction with the cancellation of my subscription...
Takes over a day, just to ask for sensitive information, once I send it over they asked for feedback and claimed it was resolved. It wasn't.
I noticed a weird double charge but on checking it was correct. The response was fast and accurate.
Perfect customer service. Fast and satisfying, helpful staff.
I did not authorize the payment of $119.99. I have no idea what this payment is for.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members