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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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This company resolved my problem. I recommend this company for every one. They know how to treat customer.
Great follow up and closing of the investigation. I strongly urge Segpay to work with your clients to ensure that clear identification of the vendor is made clear when using PayPal. I had no idea what this transaction involved: vendor, billing company, etc. That lack of information triggers suspicion that the transaction is illegitimate and diminishes consumer confidence with that billing vendor.
I take back my harsh criticism!, they had resolved the issue and refunded my $
Experience ok, but not worth the continued membership
Perfect, fast replies and very efficient, I want to give my compliments to the team, good job 😄
Terrible, really really terrible. Again I simply asked to cancel my membership I was billed for and it was not done.
What happen why you block my account?is bad very bad i need my account please
This was absolutely useless a waste of time to even email you. I want to know what the charges for and you can't even help me with that yet you're the one that's charging me. Unbelievable
This service fixed my problem in a very timely manner. Very satisfied with the result!
Many thanks!
David R.
Ayant voulu essayer Xlife le nouveau service de Segpay je n'ai pas compris comment cela fonctionnait (vous devriez le préciser car les trois choix proposés ne sont pas du tout clairs) j'ai voulu revenir à Reallifecam que je connaissais depuis longtemps mais il fallait d'abord annuler l'abonnement à Xlife et quand je l'ai fait j'ai vu que l'effet n'était pas immédiat. J'ai donc utilisé le chat pour qu'on annule sans frais Xlife que je n'avais pas du tout utilisé et pour le remplacer par Reallifecam. Dans un premier temps il m'a été répondu que j'aurais environ deux jours pour attendre une réponse (c'était un samedi) et que l'on ne pouvait faire autrement mais devant ma déception et mon insistance j'ai été averti peu de temps après ce même samedi que l'on pouvait me donner satisfaction.
No missing incorrect dates no observation of altering the instrument tendered as a legal document in to technocalitys ideas of altering a legal affiliation to law as consequences to gain finanaces by deception or decet fraudulent tinkering with evidence, is very trustworthy site organised professional educated simple ti deal with problens in a mature intelligent responsivle responsible honest owner
I misclicked and accidently ordered and paid for a product via Paypal which i did not intend to do:(
But i reached out soon after to announce my mistake and it was fast replied and it was not problem to cancel and get a refund, very pleased with the service! Also reliefed when i got my money back that i did not have to spend for this nor wanted to spend!
Thanks alot for good service!🥰🙏
They were quick to assist me with my issues. And provide help to me
I got my assistance on January 1 and I requested it on January 1
Es waren sehr gute Erfahrungen und es wurde mir sehr schnell geholfen.
Was offered half price membership when i asked to cancel which i clicked on to accept but membership got cancelled anyway.
Very impressed with communication and results. It is rare to have such good service these days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members