On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Undurchsichtig und nicht erfolgreich.
Nicht erfolgreich.Funktioniert nicht Überteuert.
Man muss fürs einstellen bezahlen.Keine € sondern £.
Very short reply just stating that they cannot help me. Unwilling to offer any alternative. Very disappointed in their level of customer service. There is no way that it is actually true that there isn't a way to refund at all
Would have like subscription cancel timing to occur before subscription renewal Also for yearly subscriptions, would be nice for a 2 week renewal warning. But I get it, money money.
I asked for a fairly simple, straightforward breakdown of the payment. Because what they are charging me is $3-$4 MORE than the site itself has outlined. It is VERY disconcerting that your Representatives have literally no idea how or why they are charging the amount they are. Inability to respond to such a simplistic inquiry, speaks to whether or not your actually trustworthy.
I tried to clarify a double payment or false payment but the service was confusing and not helpful at all
After taking my money no tokens recieved and its a fake and fraud site, kindy eithor give me tokens for the amount u have taken or refund my money back immediately
I asked about a payment. You asked me about some account/card numbers. I gave you the numbers. The only answer: How satisfied am I with your service! There is no service!
I never got my money back from a fade click on the pay part. They emailed me many times but got nowhere. I'd still like my 16 dollars back.
First time it took hours to buy 1000 credits.
One day later dog touched cell phone and bought 1000 credits accidentally.
Could you please reverse the 2nd 1000 credits as I don't need them for now. Thank you!
Added an extra subscription and then failed to cancel both in time so I ended up getting charged for a subscription that should have been cancelled.
Segpay took several withdrawals out of my account - and is refusing to cooperate with me to return the unauthorized charges. I have tried to work with Segpay on this issue, and they simply refuse to acknowledge that they took any money at all! I have lost close to $50 because of Segpay, and I've gotten zero amount of cooperation from Segpay! I SUGGEST TO ANYONE - DO NOT DO ANYTHING THAT INVOLVES SEGPAY! They are a disreputative company!
Herzlichen Dank für die nette Kommunikation, einfach super
Grüße aus Deutschland, weiß aber leider nicht wohin
I got a quick response and the issue was resolved in a fast and good manner
Had to make a change and it was handled in a fast professional manner.
I was reimbursed the money of a subscription i did not want to renew
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Marcel, nous vous remercions pour votre avis 5 étoiles. N'oubliez jamais que nous sommes ici chaque fois que vous avez besoin de nous.