From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Most sites try to coax you into fixing things yourself or exchanging site credit for a refund, but this group did not put me through that. They helped me right away
It is ok, but getting a bit stale, needs maybe lesbians or gays and also black peopeto spice things up, and English speaking also. Please tell me is Masha going back to her flat or staying in the room now
Not good with computers. She had patience to stay online and help me.
JJ,
Thank you for recognizing the Agent's hard work. We love this feedback!
I temporarily could not log in and thought my subscription had lapsed, so I tried to rejoin. However, your system recognized my subscription was active and declined the charge to my card. Very good!. Very reassuring.
Charles,
Reading our Customers' positive feedback about our safety measures lets us know we are moving in the right direction. We appreciate you recognizing the Teams ingenuity.
I had an issue with constantly being billed and when I reached out to customer service they were quick to find the source and put a stop to it.
Kayla,
The feedback is greatly appreciated. Thank you!
Purchased an online experience that wasn't really what was expected so needed to cancel the purchase. Contacted Segpay, they sorted it out for me and sent me a refund. Excellent service.
Roy,
Providing us with positive feedback is greatly appreciated. Thank you.
I like the SegPay team approach to customer complaints or problems. Tenderness on communications and solutions is also very good.
The only subject I criticize is automatically renewing memberships with bank account information we entered Segpay.
Please leave the membership renewal preference to the customer.
Sonay,
Thank you for the feedback, we will pass this on to the Webmasters. We appreciate you taking the time to leave us a review.
Muito ruim, não gostei do que eu comprei e o atendimento não foi dos melhores, não entenderam que eu deseja-se o reembolso.
As far as I know y'all have resolved this matter satisfactorily.
Mark,
Great to hear! We are here if you need any additional assistance.
How is my issue resolved when my account is still banned and you haven't gave me 1 explanation for days now i only take e-mails saying my problem is going to be escalated to another service. Therefore i am so sad that a site like yours couldn't take a couple of minutes to see what when wrong and my account is banned and i cant even take a refund #CS*******
Got helped quick and in a friendly manner, very good service
Joeri,
Positive feedback from our Customers is always a delight. Thanks!
Asked for a cancellation, all fine quickly and efficient
Alastair,
Great to hear you had a positive experience. Thank you.
I want to cancel NOW
This is still a site that i do not want after finding out i have to buy the videos
My experience with Segpay itself was OK, I was disappointed with Madison Banes. I love her as a News presenter but her Fan Zone is a total rip off.
Wonderful customer service really appreciates your fast response
Priyadarshan,
The Team will be delighted to receive your positive feedback. Thank you!
I'm not satisfied with your service because I yet to receive a refund that your company owes me
Unfortunately I had to cancel but the content is good
Baldwin,
We are happy that we could assist you with your cancelation. Thank you.
Satisfied and satisfied and satisfied and then I was satisfied
Curtis,
Thank you, Thank you, Thank you. The Team is elated with the feedback, happy we could be of service to you.
Creo que la plataforma está bien diseñada, pero tiene muy mal configurado el radar y la comunicación suele ser bastante lenta. Por lo demás, muy satisfecho
Thanks again for the time you spent to tell me about the VPN and know I'm calling nord VPN dose not work when you are connected.
Daniel,
We are happy to be of service. Let us know if you need any additional assistance.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Beck,
Your feedback is appreciated. Thank you for taking the time to submit your survey.