From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Took care of my issues quickly and respectfully.
Thank you for great customer service.
Melissa,
Your positive survey is appreciated. Thank you!
My experience was poor, on April 15th a refund of 39.97 was supposed to come to my bank account from 5-10 business day and yet I still hadn't received it, the call for the refund was quite good, the lady did not hesitate to refund me my money but from then on it was just bad. I called on Sunday May 2nd 2021 and I spoke with a man who told me that the money was already refunded to me and when I told him that I didn't get the refund he told me to call my bank, so I called and when they looked through my transactions they didn't see any refund from Segpay either, so I called Segpay back and this time I spoke with a woman of whom told me that the refund was sent back to me as well. I explained that I talked to a man and everything that went on with that conversation and she sent off for customer service, now I'm just waiting for an email back of which is supposed to come within 48 hours. I don't think I should have to go through all these loops just to get my refund back.
The problem was correctly identified and the diagnosis was correct, the tips were helpful, many thanks to the staff
Andreas,
Our Team welcomes positive feedback. Thank you for taking the time to complete our survey.
Back and forwards without definite 1st-time resolution. You should automatically not allow a continuous debit and you should have an option for once-off payments. IN SA that Credit Agreement would not fly. Maybe someone should take this up with the SA Ombudsman anc prohibit such transactions.
The issue was not resolved. I'm passed from one person to another, and the case is never actually resolved. It may be closed, but never fixed! Don't just say it will be passed on, actually do something about it!
Did not get back to me about my refund that I could've resolved a lot quicker with just informing my bank... would not recommend going through this service, they were not helpful at all
I have never experienced such a quick response & resolve in the same day.
Gerard,
Our response and exceptional Customer Service are areas that we consistently work on improving. Thank you for letting us know that all of the Teams hard work is paying off.
I don't have the exact number on my debit card that I used to transact on A4A. I've had the card reissued, but I have the same account. How do I proceed?
Transaction ID #CS*******
I am glad that they understood my dilemma.On April 25th I had clicked on the wrong button PRO by accident and wanted to renew my VIP yearly subscription.
The $ was not charged. However. Sto; A4A after still so many emails have not put my VIP status back even though it expires on May 4th 2021. I'm ANGRY with A4A. I may not renew because I was cheated out of 9 days of VIP.
Thanks for the help Segpay.
Bert,
We are pleased to have resolved your concern. If you need any additional assistance from us do not hesitate to let us know.
I booked an access to a special web site, but got no access to it.
Therefore I canceled the subscription and got my money back.
Thanks for the excellent service.
Dieter,
We are delighted to have met and exceeded your expectations. Thank you!
Euer Service ist Spitze. Ihr reagiert immer blitzschnell auf die Anliegen eurer Kunden. Super Job, macht weiter so.
Ben,
Wir bemühen uns um einen schnellen und effizienten Kundenservice. Vielen Dank für Ihre Teilnahme an unserer Umfrage.
No complaints! My request for cancellation was handled immediately and effectively. I appreciate this!
Maurice,
Thank you for taking the time to leave feedback. We appreciate your positive words.
They quickly solved my request. And immediately processed. Thanks SegPay
Exim,
It is our pleasure to provide positive and efficient interactions. Thank you for taking the time to leave us feedback.
The problem has been easily solved, cancelling all my duplicate membership and refounding the unwanted ones.
Fast and excellent service.
Francesco,
We appreciate the positive review and elated that you had such a great experience. Thank you!
I Was treated nicely and things were dealt with quickly
Hunter,
It is our pleasure to provide you a positive Customer Service experience, thank you for the feedback!
It was very nice and fulfilling experience from the support team. They got back very promptly to solve the issue. Thumbs up to them
R b,
The Team will be delighted to hear such positive feedback. Your comments are appreciated!
Had a question about the account being processed and Segpay was quick to resolve the questions.
Jeffrey,
We delighted that we could be of service. Thank you for the feedback.
It was very fast and painless. And the refund was back on my card with in days after requesting a refund.
Mark,
We are delighted you had a positive experience. Your feedback is greatly appreciated.
I signed up for a free trial and was charged nearly $60. Then I had to go through a email process to unsubscribe from the membership. I feel like I was robbed to be honest!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Barni,
Thank you! Thank you! We appreciate your review and are pleased that we are able to exceed your expectations.