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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Poor performance!
Still waiting of your answer regarding cancelling tempted site "NikkiHolland"!
Obviousely fraud?
Very poor!
In this case is silence no golden!
I purchasd the offer of 18thFeb2023 for $4,95 Nikki Holland on tempted,
But obviousely it isn't possible to cancel this side after the valitidy of 30 days.
After payment I never got some codes, as usual!
I ask by myself, if tempted is a project which I can trust in future!
My judge in this case of 1 star is tooo much.
Good! Fast response and taken care of the next day. Thanks!
They were quick to act & inches first instance responded immediately & then checked with Seller to ensure that maximum refund was received.
It was alright for pay could so it again ND again recommended to everyone
It has taken 3 mos to try and cancel this subscription that was unauthorized. I was contacting to get charges after multiple attempts. I am hoping this is the end of this nightmare. Thank you
Got in touch by email. Response was quick. Was sent confirmation emails confirming what I requested. Tried the chat option first, but I'd did not seem to work.
Hi Richard M.,
Thank you for the glowing review! We're thrilled to have met your needs and delivered a positive experience.
Raphael
Segpay Customer Service Manager
Needed help, no hassle and knowledgeable. I just wish they had an easier way to identify without CC# as it was a little challenging.
The service was very slow and buy the time y'all respond a CSA from feetfinder had already resolved my issue.
Fast response, issue resolved.
Everything as described in n payment processing.
Hi Russell R.,
We're delighted to receive your positive review! Let us know if we can assist you with anything further.
Raphael
Segpay Customer Service Manager
I joined a website and enjoyed it very much; but, I don't have very much money these days. I contacted customer support at Segpay; and, they were very responsive and understanding with my situation.
I wanted to Cancel the subscription and it was so fast. They gave me my money back the same day i asked for devolution. Thanks
Hi Tatt L.,
No Problem! Glad we could help!
Raphael
Segpay Customer Service Manager
Problems cancelling a subscription until put through to a very helpful person who sorted the issue immediately.
I had a request to cancel a subscription d and it was handled very promptly.
I am pleased with the process.
Fast response, corrected error on my part in less than 24 hours. Great customer service. Thanks Segpay.
Me ayudo mucho y la atención excelente y la solución igual
I have continued to be double and triple charged even after requesting to cancel my subscriptions. I am reporting you for this.
I was very happy with quick response and the outcome.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Günter,
Please use our self-service website to further assist you at c.segpay.com. There you can choose how you would like to proceed. Let me know if you need any additional assistance.
Thank you,
Raphael
Segpay Customer Service Manager