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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I know many persons on the site
It was very good
I just forget to unprescribe one day before it ends
Now im temporary not using because i travel
Llame a asistencia al viajero y me tomaron un pedido médico a domicilio, nunca llego el médico y recién hoy hace 10 minutos me llega un mail diciéndome que no se pudieron contactar conmigo, siendo que es una asistencia que necesito
Hola Georgina,
No manejamos consultas médicas. Me disculpo por la confusión.
Gracias,
Rafael
Gerente de Servicio al Cliente Segpay
Still haven't received my money, and i said if you can't send my money back than just give me a subscription but it's too late now
I made a wrong payment due to a misunderstanding, but Segpay quickly solved the problem.
I was very satisfied with their customer service.
I was charged twice for the same website. I notified Segpay immediately. Still they took money twice. I used only one email. I must have clicked wrong spot when I entered website. I should have gotten a refund. Somehow they should know it was double charged just by looking at the same credit card used.
Hello Steve,
Your transactions sound like one-time charges, meaning each time that you purchase is providing you with tokens. Let me know your details to research your account. I await your response.
Thank you,
Raphael
Segpay Customer Service Manager
Good, explained issue very well. Inquired about PayPal as an option
They saved my money back and canceld fake authorization transactions wich were made by hackers after virus attack.
I must say that Sagpay deliver justice and fair human help.Keep the good work and all the best!
I have been using the website for 10+ years and know how credit purchasing works. I went to change my payment method and all of the sudden I had $100 charge on my previous payment method. Segpay would not issue a refund and I will never do business with these shady crooks again.
The cancellation was a very easy process. I found the process to be quick and efficient.
After several attemps to provide requested information, I remain banned, My paid access continues to reduce daily and I have recieved no refund.
Hello Bruce,
I will need some additional information to assist you with your concern. Let me know the details to research.
Thank you,
Raphael
Segpay Customer Service Manager
I don't have a good experience,
You know better than me it was a scam and you're asking my opinion for what? I don't know.
I'm reporting everything to paypal.com and trustpilot.com
Hi Sepehr,
We understand your position. If you need any assistance from me, let me know.
Thank you,
Raphael
Segpay Customer Service Manager
Nobody help me this suituasion they said i recived email 48 hours but i dont recived any email and i also send email but no body answer me
Hi Wasim,
How can I help you? Let me know by sending a message.
Thank you,
Raphael
Segpay Customer Service Manager
This cancelation is from Freeones.com, and not from Adultempire.com, although they may own them. I did in fact have a 3 month membership with Adultempire.com at the same price, but I did not renew my membership with Freeones.com
Hi Ivan,
I apologize for the error. If you need any additional information about your membership use our self-service website cs.segpay.com. There you can verify all of the details.
Thank you,
Raphael
Segpay Customer Service Manager
Alles zur vollen Zufriedenheit gelöst. Evtl. Komme ich wieder zurück
The answer was fast and all the cancellation process was easy.
Did not know the source of my payment, very fast answer, very good experience
Janice was able to cancel my subscription without any issues whatsoever. Kudos to her for her superb customer service!
Website wasn't working when I entered the details, fast email back from customer service I highly appreciate it!
Could not make my prepaid Mastercard work. It works everywhere else.
Hello Unknown,
In order to receive details about your prepaid card you will need to contact the bank that originates the card. The approvals are not up to Segpay but up to your bank. Let me know if you have any additional questions.
Thank you,
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Khaled S.,
Your satisfaction is our utmost priority, and we're grateful for your support.
Raphael
Segpay Customer Service Manager