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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Ich bin sehr zufrieden mit dem Service von Segpay. Man hat nicht nur schnell und unkompliziert gehandelt, sondern auch mich als Kunde immer einbezogen! Sehr vorbildlich! Habe selbst 36 Jahre im Kundendienst gearbeitet und weiß worauf es ankommt: Nur ein zufriedener Kunde ist ein guter Kunde. Dies trifft auf Segpay voll zu. Deshalb sehr empfehlenswert!
Your service has been excellent. You refunded the fraudulent debits on my credit card in a timely manner. I have learnt my lesson not trust pornography websites. I have confidence your organisation acted in good faith. I also believe that without trust in our society, civilisation is gone.
In truth I hope I never have to rely on your assistance again. Thanks for your help
Meine Angelegenheit wurde überraschend schnell und unkompliziert abgewickeltl, vielen Dank.
Abwicklung auf meine Mailanfrage wurde rasch und ohne Komplikationen bearbeitet!
Segpay Customer Service was quick, efficent and friendly. I am not so happy with the original sign on falling through but the customer service was great
Segpay pulled money out of my cancelled account and once I reached out to customer service no one fixed the problem!
Hello Moriah,
You have the ability to update this information in our system at the Segpay self-service website, cs.segpay.com. Our agents cannot update your banking information as this is a compliance infraction. Go to our website and there you can make the change.
Thank you,
Raphael
Segpay Customer Service Manager
I was billed for a month of service after mistakenly attempting to cancel with the wrong payment processor. The Segpay customer support representative quickly resolved my issue and reversed the payment on my card and helped in cancelling my membership.
Ein kündigen ist nicht möglich bzw. Wird nicht akzeptiert. Im Folgemonat wurde wieder der Betrag abgezogen. Ist wird immer nach der Kartennummer gefragt auch wenn per PayPal bezahlt wurde.
La respuesta a la solicitud de baja, fue rápida...
I'm glad that my cancellation request has been accepted and that I won't have to pay any further charges that I don't want. Thanks for that.
Automatic payment I didn't authorize. Your phone associated with your merchant ID is not answering
I have an answer after some hour first time After a second request, i was 100% satisfied
Mala no he podido solucionar nada, he tenido q mandar un montón de correos a un muchos sitios y no me ha valido de nada
Had problems with an abo trial.
All was solved very quickly, so thanks a lot for the good service
Need to learn more about it I think it's a very good idea and I'm very interested in it
Hi Jerry M.,
We're thrilled to hear that you had a positive experience with us! We appreciate your kind words and are glad that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Raphael
Segpay Customer Service Manager
Got help fast with my refund request, and they worked quickly and efficient.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peter G.,
Thank you for taking the time to share your positive experience with us! It's truly rewarding to know that our team's dedication and hard work have paid off.
Raphael
Segpay Customer Service Manager