Secret Sales

1) I bought a watch from secret sales and a dial stopped functioning. The watch that I OWNED which I sent back for repair was disposed of after being deemed unrepairable without my knowledge. A clear BREACH OF CONSUMER RIGHTS. That was my property and secret sales had no right to dispose of it without consent.

2) Secondly, customer services are dishonest. I spoke to a staff member coincidentally 2 days in a row by the name of Dwayne. He didn't realise the previous conversation and assured me on both days that the refund had been authorised on the day of calling on the two different days- a direct contradiction- and the money would be in my bank account within 5 days. After numerous phone calls and complaints in the end I received a cheque not a bank transfer BUT for a reduced amount and not the £253 as promised + return postage.

3) They have given me £20 vouchers as compensation. The vouchers expire in 2 months! This 'compensation' ties me into the company with the short expiry date forcing me to buy something from them quickly. This is a con for further sales and not true compensation.

If you do anything today, read this review! The list of fundamental problems you will have to deal with from secret sales. I'm still awaiting responses to the above and will update you readers if there is any resolution. This is an ongoing chase since 14/3/17.

I used to buy clothes from Amazon until I discovered these guys, the prices you get are always a catch so basically, you get better quality brand clothes for the same money you'd pay elsewhere.

DO NOT ORDER FROM SECRET SALES! They'll take your money, they won't deliver your items and then they won't reply to your emails! Absolute Scam! Avoid these arseholes like the plague!

Brought a few products from the website due to seemingly good price. Didn't received the good on the estimated day, decided to wait for a week - got the good but missing the essential product. Asked the customer service, told it would be sent soon and they are sent as two part parcel. A couple of weeks later, still not received the good. Call again and got this rude guy who accused me of not calling earlier (which I had) and say I can't do much now. Told him I was advised that it would be sent later before then he causally say oh yes, it would be send later then. Ask him to check the order for me and he and 2 seconds later, he said again, yes it would be sent later. Waited for another week, no sign of good, so called customer service again. I have to rotate through around 4-5 persons on the same day to finally find someone who would check my order status for me (which is now more than a month late) with another accusation from customer service who in a very annoyed and angry tone said - 'I can see you have called several time and that is really not need to do this' At this point I have lost my will and can only reply - I called again as I still haven't got the answer for my missing parcel and no one is willing to check my initial order for me which is supposed to come as two part. FINALLY, a check to my initial order revealed that the other part of the parcel has been delivered on the same day but TO A WRONG ADDRESS! So all the way they are LYING about the second part would be sent soon! Horrible customer service!

I really would be careful when ordering from this company and would definitely not use again based on my recent experience.

In June I ordered what I thought would be a full set of Cobra AMP Irons for a very good price of £99 especially good as the advertised RRP on SecretSales stated £450 big saving for what is a good set of clubs.

Delivery was reasonable and my delivery arrived within 3 weeks however rather than the full set of Cobra Irons that I expected I received one club a 4 iron, I assumed there must have been a mistake so called there customer service to tell them what had happened, the response was that the one club is all that I should have received. (anyone who plays golf and reads this will appreciate that a single iron is the equivalent of ordering shoes and getting just one, completely useless).

I have since gone through a month long battle, they have consistently accepted no responsibilities and maintained that what was delivered was correct and finally as compensation offered either a 25% discount which would result in paying £75 for a 4 iron or credit to use on future purchases. Anyone that does read this would probably feel that someone who has been treated like this would not be keen to purchase anything else via said company so credits really would not be an acceptable settlement.

Still there is unfortunately no conclusion to this so once again I advise anyone who is considering buying something from SecretSales to be careful and expect problems and a likely con.