I bought four items from this company. Three arrived really quickly and were great. One did not. Emailed the company. Quick and friendly response and I got a refund for the missing item.
Love this website. They offer a wide range of products and are all of great quality, at very good prices. Being a larger person I also appreciate the range of sizes available with the great clothes.
I have been waiting in excess of 8 weeks for goods purchased, yet were sent back due to 'multiple failed attempts' although never was a delivery attempted.
Dean at customer services has been very patient and able. However that is the only member of the team who should be in customer services.
It has been escalated 3 times in the last 3 weeks alone and a manager has failed to contact me.
Still no goods and still not refund.
This is the second time that this has happened and secretsales remain silent.
Awful awful experience with an awfully unprofessional and disappointing service provider.
They have now eliminated any chance that I will ever use them again.
Save yourself the stress and anxiety, as well as your money. AVOID
Update: 14:46 as you can see from their lacking reply. Avoid Avoid avoid.
No acknowledgement of the fact that this complaint is being investigated by secretsales. No acknowledgment of the time periods and thr fact that I have neither items or a refund. Again AVOID
The complaint has been lodged with the courier. The complaint about your appauling customer service and continual ignoring of the issues I have had with secretsales and their customer services representatives.
Customers are able to read these reviews and see the pattern of disregard your customers are treated with.
Had to return a faulty handbag I had bought. Returns procedure was straight forward and hassle free and money credited to my account in a matter of days... brilliant!
I ordered 2 items that were related. They had the size and color I wanted and it was a simple step to buy and to pay with PayPal. The items arrived in a relatively short time, highly recommend.
My £250+ order was never delivered. A refund was promised by a customer service staff in May 2019. It is now Aug 2019 and I am yet to receive my refund.
I love this website. I frequently buy unbeatable bargains. It's the quickest delivery ever! The times are brought original. I'll recommend this website honestly, to every one!
I love secretsales their service is amazing their products are amazing. If you have any problem there is always someone there to solve the issue right away.
Have used this site and others, but have found this really great. Super brands at a good discount with really good service. It is the best of its type that we have used
Really easy to use. I have ordered may items since I started using it back in July 2013 and have been delighted with the products, the prices and the service.
Good range of sales at a great price, generally good at dealing with issues, only had a couple of problems with the merchants, but these have all been resolved in the end.
Great brands at great prices! I've used Secret Sales for a number of years: great selection of products from fab companies. Great for on the spot bargains, or planning for present ideas.
Secret Sales brings the best of fashion and luxury to all; bringing in some fabulous deals; its hard to resist!
Service is impeccable, the products are genuine and the prices are fabulous!
Great bargains to be had but you need to be quick as they disappear quickly[the good stuff always does]. Find their service second to none and will be shopping... great brands and good choice.
The way to shop; no driving, no queuing, no carrying the shopping; not to mention the discounts...
Do it anytime, from anywhere, get anything you want all in one super place.
Many thanks Beata, we are pleased to hear this and look forward to you shopping with us again.
I have used this site for quite some time and love it. Good quality items for very good prices. I have recommended it to friends and family with any reservations
Amazing products with a great customer service. I have purchased many products from Secret Sales, and they have been great so far! Their customer service has always been helpful also.
Secretsales gets my 5 star rating it as got great designer clothes and accessories I shop on here regularly for myself my wife and sons as it as great designer item for all ages
Great site with loads of choice and great brands. No hassles with ordering or returns and speedy responses from customer services. Great items great prices.
BEWARE:
Bought a number of items which took upto 8 weeks for items to arrive, then items sent were fake! This website is a scam, they also did not refund my postage costs for returning the items!
Overview
Secret Sales has a rating of 3.4 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices and high street. Secret Sales ranks 6th among Designer Clothes sites.
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
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- London, England
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Business History
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks Zubayda, we are pleased to hear this and look forward to you shopping with us again