• Secret Sales

Secret Sales

Overview

Secret Sales has a rating of 3.78 stars from 628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices, and high street. Secret Sales ranks 5th among Designer Clothes sites.

  • Service
    135
  • Value
    132
  • Shipping
    132
  • Returns
    113
  • Quality
    130

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
12
24
See all photos

What reviewers want you to know

Positive highlights

  • Their loyalty scheme is very generous and their customer care is exceptional.
  • Designer goods at a discounted price from the comfort of your home, what else could one ask for!

Critical highlights

  • WORST CUSTOMER SERVICES ITS A JOKE I WILL NEVER ORDER FROM THERE AGAIN!
How would you rate Secret Sales?
Top Positive Review

“The items arrived in a relatively short time”

Lester G.
1/21/22

I ordered 2 items that were related. They had the size and color I wanted and it was a simple step to buy and to pay with PayPal. The items arrived in a relatively short time, highly recommend.

Top Critical Review

“Secret sales awful service”

Janette B.
9/22/23

It is a nightmare using this company, 1st u pay to return each individual. Item u buy so returns cost alot! 3.50 per item, then you have to chase to get a refund as it takes ages, if u didn't chase youd never get your money back. I ordered 4 items, spent £14 to return them. And then hours of messaging to try n see where my refunds are. This is all not worth it. Stuff is rubbish and looks far better than it is. Don't waste your time and money using secret sales

Reviews (628)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (172) loyalty scheme (15) designer goods (17) quality products (18)
Thumbnail of user lm501
1 review
0 helpful votes
January 24th, 2024

Brought a coat and they didn't send it no explanation why and then they tried to take my postage I had to email them several times eventually I got all my money back won't be buying from here again.

Thumbnail of user donnac3104
1 review
0 helpful votes
December 27th, 2023

They are whitholding a refund belong to me and living about it emmy care manager said my refund was processed 21stof Dec no such thing recontact today told its processed today delay over Christmas even tho it was processed on 21st by emmy I'm reporting these crooks and advise to keep away this is 21st email and I got another processed email today liars

Thumbnail of user boow3
1 review
0 helpful votes
January 28th, 2024

Very very poor and they use one of the poorest delivery com in the logistics field! Placed the order everything going well with my order until we hit the delivery faze …. Unfortunately secret sales use one of the lowest standard delivery operators in England wales Scotland and beyond! I was told my order would be delivered by evri on Saturday to which it was unfortunately though it was one item from the full 6 said to be on that PO when checked into if other items would follow this was the let down it's saying complete and delivered I got one top out of 4 I ordered and no jeans and no halterheck trousers suit either I feel very let down I will be contacting again Tom to request a refund not letting this slide at all I won't use them again I feel extremely let down by secret sales even went as far as recommended them to which I've given the folks my update and to now not use them absolute shambles wouldn't order again even if the stuff was free!

Tip for consumers:
Ever I delivery service shocking losing 5 other parts to my order !!!!

Products used:
Not used my top as of yet

Service
Value
Shipping
Thumbnail of user janettecwb
1 review
0 helpful votes
September 22nd, 2023

It is a nightmare using this company, 1st u pay to return each individual. Item u buy so returns cost alot! 3.50 per item, then you have to chase to get a refund as it takes ages, if u didn't chase youd never get your money back. I ordered 4 items, spent £14 to return them. And then hours of messaging to try n see where my refunds are. This is all not worth it. Stuff is rubbish and looks far better than it is. Don't waste your time and money using secret sales

Products used:
Shoes and clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinep1553
1 review
1 helpful vote
January 10th, 2023

Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket.

How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish.

Tip for consumers:
Don't buy from secret sales

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user miriamlevvy65
2 reviews
0 helpful votes
September 11th, 2023
Verified purchase

I've ordered from secret sales before and it's been OK, however I bought few items from them by esos which never arrived, it's been a nightmare to get them to look into the matter, they use a very unreliable delivery company, I'm very disappointed how you can't even talk to someone, the robot will tell u someone will be with you in 14mins and it's never happened, very bad customer service.

Tip for consumers:
As a customer I pay for delivery therefore I should be able to choose which delivery service is used to make sure my order reach me.

Products used:
Clothes

Service
Value
Shipping
Thumbnail of user r.simons0790
1 review
0 helpful votes
December 8th, 2023

DO NOT ORDER FROM SECRET SALES! They'll take your money, they won't deliver your items and then they won't reply to your emails! Absolute Scam! Avoid these arseholes like the plague!

Thumbnail of user berakaha
2 reviews
13 helpful votes
June 8th, 2023

Secret sales tried to remove a review on trustpilot hence why trustpilot should not be trusted and hiding the truth!

" MISSING ITEMS!

Be prepared that you will have missing items! They send you a couple and don't send you the rest of your items!

You items show up missing and to reach out to secret sales is nearly impossible as their response time takes a very long time! So watch out for that when you order it's been over a week and update now almost 4 weeks and they have not turned up! And instead sent me a screenshot of the dispatch list which further proved that the rest of my 11 items "received" were NEVER shipped! Though they lied about it being shipped! Lazy and incompetent scam of a company

Because I'm missing items and I have reached out for help and they are dodging responsibility when I have provided evidence from the couriers who have proven my case.

I have now escalated this dispute with my payment providers (Clearpay) and my bank."

Thumbnail of user leilaf15
1 review
4 helpful votes
June 27th, 2021

The package arrived opened and one item is missing. After painfully long conversations with the Customer Service, the rest of the parcel arrived after two weeks. Because the garment arrived much later than when I expected to wear it, I asked for a free return BUT THEY DIDN'T REPLIED. Again, I will contact my bank for this disservice on their behalf. They are a ridicolous and totally unprofessional company!

Tip for consumers:
Just avoid, don't use!

Products used:
NONE! The product I needed arrived too late. TOTALLY USELESS

Service
Value
Shipping
Returns
Quality
Thumbnail of user yasminem27
1 review
0 helpful votes
June 30th, 2023
Verified purchase

The items I ordered, Sandals and Dress, are of such poor quality. Unless you know exactly which brands the items are from, do not order, because they are not all high quality brands. And they are overpriced, non designer items from high street shops, are being sold at higher prices than buying directly from the retailer.

Products used:
Both items are relegated to the back of the wardrobe

Service
Value
Shipping
Quality
Thumbnail of user shaunjacksonhawaii014
3 reviews
0 helpful votes
November 6th, 2023

Secret SCAMMERS more Lind AVOID like the plague nothing received no replies to emails. Raise a dispute with your card provider BEWARNED.

Products used:
Jumper & Trainers .

Service
Value
Shipping
Returns
Quality
Thumbnail of user lesterg50
3 reviews
0 helpful votes
January 21st, 2022

I ordered 2 items that were related. They had the size and color I wanted and it was a simple step to buy and to pay with PayPal. The items arrived in a relatively short time, highly recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anneh605
1 review
1 helpful vote
October 19th, 2021
Verified purchase

I ordered boots for 90£ and they took the money then never dispatched the boots. After a long wait I emailed secret sales and they ignored me. Thank fully I had paid using PayPal, so I raised a refund request with them and PayPal got me my money back the same day. Without PayPal, I think I'd have lost my money entirely. Don't use SecretSales, it's not reliable or safe.

Service
Value
Shipping
Returns
Quality
Thumbnail of user as1015
1 review
0 helpful votes
May 19th, 2021

I bought four items from this company. Three arrived really quickly and were great. One did not. Emailed the company. Quick and friendly response and I got a refund for the missing item.

Tip for consumers:
I have found this company to be reputable. Would recommend.

Products used:
Clothes.. tshirts and tops

Service
Value
Shipping
Quality
Thumbnail of user ericb2613
1 review
0 helpful votes
June 30th, 2023

I ordered & paid for a craghopper jacket 18/6/23 & was told 3 days later that the jkt was to be delivered when it wasnt I contacted & they said there was a problem with the firm and they were sorting it. I was told a couple of days later that there was still a problem & they would sort it asap its now the 30/6/23 & I still have,nt got the jacket & despite lots of emails to them i cannot get anyone at secret sales to tell me whats going on or give me a refund.

Tip for consumers:
be aware of lack of availibity to talk to anyone

Products used:
none arrived

Thumbnail of user lorainec32
1 review
3 helpful votes
June 13th, 2023
Verified purchase

Sell faulty goods and do nothing - will not respond - just interested in obtaining money and selling goods not fit for purpose - not existent customer service - avoid at all costs

Products used:
Nothing as trainers falling apart and not fit for purpose

Thumbnail of user mn394
1 review
3 helpful votes
May 19th, 2023

Othered a Versace trainers and Enzo pair of jeans for husband bday. Arrived within estimated delivery date but opened the package and very disappointed to find they're fake, besides they are bad quality fake.Very misleading and won't be buying there again.

Service
Value
Shipping
Quality
Thumbnail of user sheleenad
1 review
5 helpful votes
June 30th, 2021

I purchased items that never arrived and so after making enquiries have found out that the items will not be arriving. They assured me of a full refund via email correspondence, I have been waiting for this full refund for over a month now and they just do not respond to any emails! Absolutely appalling customer service, they just don't respond and they still haven't given my money back. The most annoying thing is there is no phone number to contact!

Tip for consumers:
Keep away from this site

Products used:
They didn't arrive

Service
Value
Shipping
Returns
Quality
Thumbnail of user wendyw961
1 review
2 helpful votes
August 25th, 2022

I ordered an expensive coat which was reduced but still pricey it arrived wothout the belt, I contacted them and was initially advised to keep it and they would request a replacement belt to be sent out. Great was well happy. Day's later told they couldn't do that as the next customer would have sane issue! Ah ok great!

Tip for consumers:
If you get something missing in your order, just send it back and get refund and re order.

Products used:
Jacket

Service
Thumbnail of user patriciab2823
1 review
1 helpful vote
October 17th, 2021

I have not used this site before and was a little cautious as to how it would be, good or not so good. However it was excellent. Helpful staff over payment, excellent slippers, well packed and have no problem in using it again.

Products used:
Slippers

Service
Value
Quality
Thumbnail of user tonyb790
1 review
4 helpful votes
May 4th, 2021

My parcel was left on the floor in the street somewhere. When I finally asked when it was arriving, they said it was delivered & I needed to fill out a form. After waiting sometime for the form. They then it was to late to do anything. As well as battling with Covid I'm now £94 out of pocket because they think its acceptable to leave a parcel just on floor. I dont have a garden or safe place anywhere.

Thumbnail of user juliaf226
1 review
3 helpful votes
October 26th, 2021

You can only make contact with this company via email, they promise a response within 24 hours... it doesn't happen. Order still showing as processing, no tracking and no response to my emails requesting information of my order's whereabouts. Anyone that doesn't receive refunds should not just leave a bad review on this site but take action, as I shall be doing. Pursue this company for acting fraudulently and do not simply accept that you have lost money. They need to understand that their company will be ultimately found out; their unscrupulous way of doing business will be uncovered.

Thumbnail of user sa461
1 review
0 helpful votes
July 16th, 2023

I ordered a pair of shoes black leather but they sent me blue colour. I messag them no response then i emailed them no response. I am very disappointed. I should've use the paypal.i made a
Big mistake to order something from the secret sales.

Products used:
Men's shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlym72
1 review
1 helpful vote
April 1st, 2021

Ordered a bag from here, the same quality as the official site it would of came from, very happy only thing I will say is I ordered a black bag that was ment to be red inside but came black inside, loved it so kept it. Trustworthy site.

Thumbnail of user emmap206
1 review
4 helpful votes
August 12th, 2021

Ordered my daughter some trainers they arrived and were too small so looked at returns policy and I had to pay I also don't have a printer so went onto live chat to get a response of well that's not our problem I said well I'll just chick £32 away then she then replied okay! Absolutely ridiculous having to pay to return something I've never had to before so I've literally had to throw them away as you can't even exchange them won't be shopping on there again!

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From the business

A little bit about us

Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.

Business History

How it all works?

As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales

Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.

The team

Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors

We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme

SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.

Company Representative

Thumbnail of user amits9
AMIT S.
Typically does not respond to reviews

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