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Secret Sales has a rating of 3.4 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices and high street. Secret Sales ranks 4th among Designer Clothes sites.
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The website is easy to navigate. Designers at high street price. Delivery is as they said it would arrive and returns is straight forward.
This site has so many different products available, I would recommend it to anyone although there is a strong emphasis on fashionable clothing. There is usually a new sale starting most days of the week so some will power is required!
Many thanks Bharat, we are pleased to hear this and look forward to you shopping with us again.
As an international student, this website is the only one I shop online, I even check this website everyday. This is really a fabulous website, it is worth to commend to everyone, especially for girls. It includes all kinds of commodities, most famous brands and could save lots money for customers. However, the delivery time always take too long and some accessories do not offer the original box, which is a little disappointed. Anyway, these are not big problems, it is still my personal favorite website.
Many thanks Yicong, we are pleased to hear this and look forward to you shopping with us again.
Great shopping experience! Lots of branded items at a fraction of the retail cost, I would recommend this site to everyone!
Many thanks Shalin, we are pleased to hear this and look forward to you shopping with us again.
I can't fault the service I have received from Secretsales. From the ease of navigating the site to the order arriving, it all faultless. Lots of great brand and great prices its almost difficult to stay away!
Many thanks Katrina, we are pleased to hear this and look forward to you shopping with us again.
Top brands, low prices! Great site to visit and shop from no matter what your looking for as this place has it all. Easy to use, order in seconds and although delivery is a tad long, purchasers are kept in the loop every step of the way. Secret sales is well recommended by me to everyone,
Many thanks Jovan, we are pleased to hear this and look forward to you shopping with us again.
First class service. Always happy with delivery and products.
Can't fault at all. Brilliant customer services too
Pros:
- Variety of products which changes daily
- Great savings on luxury items
- Efficient and reliable (and constantly updates you on your order status)
Cons:
- Delivery time
Also, sizes are limited, so you need to be quick otherwise your choices/options/sizes will be limited. Overall though, it's probably the best website for luxury sale items that I've used.
Many thanks N H, we are pleased to hear this and look forward to you shopping with us again.
I really like shopping with secretsales because I can buy brands I cannot otherwise afford. Very good price, always deliver as promised, cery easy to navigate the website and saves a lot of time.
Many thanks Nevena, we are pleased to hear this and look forward to you shopping with us again.
I heard about secretsales and was initially sceptical that the huge discounts were really available across such a variety of brands and goods. However I quickly discovered that they were and actually I have been introduced to a number of great brands that I wasn't so familiar with too which is an added bonus. The website is a piece of cake to navigate, the communication from the firm is excellent and the loyalty program both generous and worthwhile. Every aspect of the experience for me so far has been first class.
Many thanks Nick, we are pleased to hear this and look forward to you shopping with us again.
A company that builds and values its relationship with its customers.
I have shopped with Secret Sales for a few years now and have been continually impressed with not only their service and diverse stock list, but also the fact they have managed to keep up such a high standard of service whilst growing in size.
To be able to offer the sorts of products, at the prices they can, but also keep such a loyal customer base is incredible.
I have purchased everything from Secret Sales, from clothes, to glasses right through to Christmas gifts and have never been disappointed. The one time I needed to send something back (due to me choosing the wrong colour may I add) they were superb, no quibbles or questions, just got right on with me getting what I wanted.
I would recommend this site, and have done so, to just about everyone. I visit pretty much daily to see what's on sale... always worth a look. Although it does usually turn to buy!
Many thanks Tobias, we are pleased to hear this and look forward to you shopping with us again.
This is my favorite site to for shopping. Very happy and sastisfied with their service. Having some problem with some purchases but then their custumer service was very helpful.
Many thanks Linh, we are pleased to hear this and look forward to you shopping with us again.
Nice website! I keep buying and buying, delivery takes a while due to the discounts so I dont use it for anything urgent but pretty good
Many thanks Olu, we are pleased to hear this and look forward to you shopping with us again.
Ordered a birthday present for my wife, got an email confirming dispatch but the goods are nowhere to be found. Secretsales is a scam as far as I am concerned. This was my first time using the site and I will never again. They have left me hanging and now need to look for a replacement. I also have to borrow money until they refund y payment. DO NOT USE SECRETSALES.COM. Their customer service is a joke, you have to chase them all the time and they are more than happy to fog you off for as long as they can. Really, really disappointed. They have spoiled my wife's birthday.
Dear B H,
We’re sorry that on this occasion with your experience on this order and that this is unforeseen event and outside our reach. This doesn’t happen very often and we do everything we can to resolve the situation positively before we are forced to refund an order. Please contact us if you have any more questions.
Best wishes, Secretsales Customer Service team
The way to shop; no driving, no queuing, no carrying the shopping; not to mention the discounts...
Do it anytime, from anywhere, get anything you want all in one super place.
Many thanks Beata, we are pleased to hear this and look forward to you shopping with us again.
I now mainly shop on line due to secret sales, have bought everything from Valentino sunglasses to hotel sheets. All of my purchases have been of high quality, and to have them bought straight to my door is even better! Would highly recommend.
Many thanks Sue, we are pleased to hear this and look forward to you shopping with us again.
I was initially euphoric to find this site with such attractive quality designer-items at affordable prices, and now, 10 months into my, `0nly £30.00p. Postage, per year for all items purchased, feel just as confident in this shopping service. As I am visually challenged, I`m an exacting customer and glitches (which have been only 2) have been calmly, politely and efficiently sorted out by free phone.The deliveries are on schedule, and if only other large internet corporations showed such car our lives would be so much less stressful imho. Yes, some goods can be had at less cost, PLUS BIG postal charges. I like the personal touch of, `How did we do?` in keeping up standards. This site ticks all the most vital boxes, and I remain pleasantly surprised at being alerted to brands which I like minus `the hard sell.` I recommend it highly, as reliability and accountability are necessities for me. And here, they are still in fashion.
I've ordered quality products at prices much cheaper than dutyfree at Secret sales. For example Kurt Geiger shoes and emu boots Clarins makeup and lovely Swarovski jewellery. I've always been pleased with what I've ordered and have had no problems with delivery
Many thanks Lynn, we are pleased to hear this and look forward to you shopping with us again.
Answer: Everything I have purchased so far has been 100% authentic and excellent quality!
Many thanks Helen, we are pleased to hear this and look forward to you shopping with us again.