A great website with a wide range of different products on offer from time to time that are delivered as they are presented on the site and with the benefit of loyalty vouchers according to expenditure,
Nothing should be secret about this site:)
The SecretSales site brings your great products at great prices! Should you get there in time. The only issue I will ever have is the time in which i have to wait for my items, but nevermind all worth the wait in the end!
I am appalled at the lack of customer service I have received from Secret Sales. Multiple attempts at emailing and I have made 3 difficult (due to communication issues) phone calls to the helpline. Despite requesting confirmation in writing on the current situation I have yet to receive a reply.
I have ordered and paid for the item, recieved confirmation of the order but not received the item. Even tried to have the item resent, but have had no communication from the team. Something which should be a simple online purchase has been impossible!
Be aware - don't buy from them. Terrible Customer Care and low quality products. The worse customer service I've ever experienced. I received broken items and it took 2 weeks and several hours on the phone (and on hold) to be told that I had to pay to post the items back to them.
I'll never buy from them again and recommend you not to buy from them either.
Almost 3 weeks ago I purchased a luggage set from the brand "Georges Rech" and paid £133 for 3 luggage (mini, midi, large) with the order #*******. A week later I took mini and large to my holiday and when I arrived in Mauritius both luggage was broken and you could see the clothes dangling through the luggage. The quality of the luggage was extremely disappointing despite paying a premium price.
I contacted customer support 5 times and sent the pictures and the only answer I received was that they can't refund as the damage is caused by wear&tear. This excuse would make sense if the luggage broke after the 10th use but not after the first. Also the mini luggage was with me at all times and the handle broke just after couple of hours.
Not all the brands Secret Sales represent are of good quality. I am extremely disappointed and will do everything in my power to get my money back!
This is a fantastic site for discounted quality and designer items. I would highly recommended as I have saved an absolute fortune with no compromise on the quality of the items I have ordered. The home items I have ordered the most are the candles and I love the bags and cosmetics. Don't miss out get on the site now!
I always managed to find something to buy on secretsales, been recommeding it to friends who also came to love it. One of the best shooping destinations for those who dont have time to go to shops, great prices and prompt replied from customer service. All in all AA+++
Terrible customer service, they kept hanging up on me when i tried to call regarding my order and fed me nonsense excuses. Held my money and never delivered when they stated. Also the courier company said they tried delivering twice to my work place where i MYSELF accept all incoming mail and deliveries and they never showed so their courier drivers are lying about attempting delivery.
In conclusion secretsales.com is a fancy site with a complete AMATEUR running it in the background. I own and run several websites and this secret sales site is a complete headache to deal with! They also hold your money until you receive goods which could take up to 2 months to deliver! AVOID USING THIS SITE!
I had a problem with an item that I had bought a few months before and had saved to give as a gift. When it was opened part of the gift was damaged.
I contacted customer service and Wendy couldn't have been more helpful. Everything was resolved quickly and to my satisfaction.
I couldn't recommend Secret Sales customer service highly enough!
Secret sales have been excellent to deal with in everyway. A super helpful & courteous staff (thank-you Vanessa & Saajid) who are always so helpful and indeed have always sorted my query.
I would strongly recommend this company & their wonderful staff!
I am so happy to have discovered secret sales. I always find amazing stuff in here, so i dont even wants to shop elswhere anymore! I am so addicted that every day i browse to see whats on sale. I love designers so thats the right place to shop. The good thing is that everything here is fashionable and you get it with a bargain price. I wish i could have discovered it before. Absolutely love it.
Superb Shopping at Secret Sales!
The experience of shopping at Secret Sales.com is second to none. They have great offers across fashion with designer labels, homewards, and much much more. Something for all the family and something for every taste! Placing an order is soooooo easy, and when your parcel arrives, if there is anything wrong with the item, the customer services team are fantastic, and very helpful in organising the return and refund.
The customer services team act quickly to any query, and I have to say I would recommend Secret Sales to everyone. Thank you Secret Sales!
(Order no. *******)
I absolutely love this website! Best places for big brands at discounted prices. I wouldn't trust any other site when it comes to discounted designer products. I would recommend this site to all my friends. The products are all top quality and genuine. It's really easy to use the site and order. I use it everyday! 5 stars!
Gald to Discover Secretsales!
I have introduced many friends to secret sales all because you can actually trust this seller.
Everyday they upload new sales & brands for pretty much every item you can think of. Anything from clothes & shoes, home stuff and luxury beauty products.
I prefer secret sales to other websites because they have a wider range of expensive brands such as Chanel, Hermes, Prada etc.
Placing an order is also very simple, you can even log in using your facebook or paypal or amazon account this shows that website understands how today's consumers like user friendly website. If there are any issues with an order (e. G a mistake has been made) you can contact customer service team within seconds & respond quite fast.
Packages are always wrapped properly, never had any issues & been with secret sales for over a year now.
I am a loyaty customer which give free p&p early sales. They have started charging for p&p which ok they need to make cutbacks. They should notify customers of the changes befor hand. They have also reduced their points system with out notice. I think they are having financial trouble. I am no longer a member
Since i discovered secretsales.com, i have bought many brands that i didnt think i could afford. It has allowed me to buy a lot of things that i couldnt afford in the high street. I will never shop for brands anywhere else.
Do not order anything off these people. I ordered a Christmas present at the beginning of November (so you would think plenty of time) when nothing had arrived by the 19th December I tried calling the company and they weren't taking any calls so emailed them as the status on their web site only showed the item as being a confirmed order.
Next thing I receive a text message from Hermes saying the item was out for delivery, but it never arrived and the tracking number I was given didnt exist.
Finally SS gave me a refund having had my money for 6 weeks and I'm sure with never any intention of supplying the goods and when I complained offered me a £10 credit to use on their site! Why would I order anything else off them?
I asked them to review their offer and I've heard nothing since... surprise surprise
Secret Sales could show a few other companies how to do the job properly.
They have some great brands and pretty good prices, (quite often half price!)
BUT,... The mark of a TRULY good company is what they do, and how they treat the customer when things go wrong...
And this is where their customer service Excels with Superiority.
Thank you SO MUCH Vannesa Cunha for the wonderful help you gave me, and sorting the problem out in 5minutes flat!
(And for e mailing back straight away when I still couldn't retrieve label!)
Too many companies just take your money and when there's a problem have you jumping through hoops, and just palm you off.
Not HERE. Would recommend them to all.
I will be using Secret Sales a lot more now, as they've totally got my vote!
Totally trouble free shopping at its best!
Bought a Versace 1969 bag looked good on inspection looking inside there was a label saying made in Turkey Versace is made only in Italy. There was a gold envelope inside the bag some sort of authenticity card which was stuck on by hand on the back it said with our compliments and above that the same was written in Turkish... Really how blatent is that. The dust bag was really cheap how does a company that advertises on TV and on line get away with this where is trading standards?
Am very disappointed with secretsales, I sent two items back for a refund since 10th of April and never got any refund back.
They are claiming not to have received my parcel even though have got proof of postage and the man I spoke with was not polite.
Am not happy with the service I received.
Many thanks Angela, we are pleased to hear this and look forward to you shopping with us again.
Overview
Secret Sales has a rating of 3.4 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices and high street. Secret Sales ranks 6th among Designer Clothes sites.
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
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- London, England
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Business History
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks Mina, we are pleased to hear this and look forward to you shopping with us again.