Secret Sales

I've ordered from many companies and this is FAR the worst. The first time I ordered from them was OK, so then I placed I big order. HUGE mistake. One item was cancelled at the last minute, two were supposedly delivered (never got them), I received a pair of shoes of different sizes (!), another item of the wrong colour and a designer's dress that was of terrible quality and apparently counterfeit. Their customer service can't get worse. I emailed them and got no answer. I called them and they said they would investigate it and get back to me in a few hours. A few days later and no answer. I had to call them many times and literally scream on the phone so as to get a refund. NEVER NEVER AGAIN FROM THEM.

I bought my daughter a Tanzanite ring for her 18th birthday through Secret Sales. It's supposed RRP was £540. My daughter needed it resizing so she went to a jewellers. I suggested she have it valued for insurance purposes. The jeweller came back with £25. I complained to Secret Sales and they (in particular, Andrea) were dreadful... blaming everyone but themselves and in the end stopped even replying to my emails. Dreadful and shocking service.

It was truly embarrassing to me having given this ring to my daughter on a special occasion and it was worth no more than £25.

Stay clear as you don't know what you are really getting.

Secret sales offer you new product at a discounted price in the comfort of you home. The customer service and deliveries are very effective. I look forward to 7am every morning to go on the website for new sales. I am a very proud and happy customer.

Secret Sales the website where you can buy designer items with massive
Discounts, Secret Sales, Really friendly staff, the whole order process from start to finish took less than a couple of minutes it was really quick & easy to use.
Fantastic bargains with huge discounts which I love and you get rewards with free delivery & discount vouchers the more you use the site, this is why I only use secret sales and recommend to everyone.

Ordered a pair of shoes £454 arrived next day and were completely wrong shoes to what I ordered rang up after being on hold fir half hour was asked to email pic they said send them back for refund I sent back same day and the nightmare began they kept saying they hadn't received them the post office said they were signed for after ringing fir four days being on hold every time for hours begging getting through kept getting told they were looking into it in the end I had to go sorting office get a printout of the signature email it to them and they finally refund me never ever again the fault was there's in beginning advertising wrong shoe

A truly appalling service. I ordered a kitchen knife on December the 12th, it is now the 2nd of March and nobody can tell me where it is. On my last call I was promised someone would call back within 48 hours and I've heard nothing. I have unanswered emails and no evidence that they intend to deliver my product. They claim to have 'tried to deliver it', but they could've emailed me when on route (as promised, but this didn't happen), post it through the letterbox (it's a small product), leave it with a neighbour, leave a delivery note, leave it at the post office; none of this was done. When I phoned to complain, they treated it like it was my fault for not being home. I've waited for nearly 3 months, and when I call they have no idea where it is. They said they'd refund the delivery over the phone, but they won't commit to this in writing and I've not received a penny. A terrible company with a business model that doesn't work (unless you like wondering where your purchase is)

I suggest no one buys a Hova Board from SS as the one I have is a fake, when it turns on it has a strong accented Chinese voice say 'connecting broo truth ', the starting switch fell apart and we could not turn it off. When contacting secret sales they asked me to return it to a home address ( saying this was the supplier) this address was a flat in a residential area... They have at last agreed to pick the item up, however be warned if you have bought one for you child as a Christmas present, it could possibly be a fake like this one, I beg you to open it and check!

Success Is The Result of Perfection!
And Perfection is what you receive from the Sectretsales company. The products, and in my particular case - designer products - are indeed excellent. The range, the reduced prices, the quality, are second to none. The service excels and the returns policy is assured and efficient. The staff are exemplary and issues are resolved immediately. An excellent model for an on-line company. A five star rated company, I would recommend this company to all individuals.

I have ordered several items from this company and the quality of the items are appalling. A handbag I had the lining broke within weeks. Several items of clothing have been returned because of the quality. Especially when they quote a price cross it through and put a lower price. I ordered a coat which the before price was quoted as £425 but it was £110 it was not even worth the lower price. I would get better quality at Primark. Also the way they send the items out are shocking it comes all screwd up. Never again

I have been shopping on Secretsale for a three years and as a consumer I have always been pleasantly surprised by the quality of the goods, amazing prices and the service. I rarely have to return an item but when I do need to they are quick on the phone and in returning the funds to my account, and above and beyond helpful to the point I no longer shop in high street. As a reward I get to be a priority customer which mean I don't have to pay for P&P and I get my pick of the designer goods in a early sales!

Great company, and awesome customer service!

Amazing Sales and Amazing customer Service!.
Secret Sales is one of the most addictive shopping websites around!.
They have great designer sales and good with the season as well.
And some of the sales on the website is still full price at normal retailers its Brilliant. But what makes me keep wanting to come back is their customer service... They treat their customers really well. And they really go that extra mile for the customer. I have never had any problems with any of their staff. They infact have all been really friendly and helpful... and if you have any problems they solve it withing few hours which is great.

Thank you Secret Sales!

Keep up the GREAT work!...

Moona

I have used secret sales twice.
The first time, no problems.
The second was on 18th February I ordered a 'designer' jumper and a ring.
The jumper arrived 10 days later and was awful, poor quality. I decided to wait for the ring in case I wanted to send both back.
Ring didn't arrive so I contacted and explained, was told I was too late to return jumper.
Ring never arrived and after numerous emails on the 25th March I received advice that Hermes was returning the ring to secret sales, damaged in transit.
But, the ring was still available if I wanted to reorder it. Jeez.
Never again