I have used secret sales twice.
The first time, no problems.
The second was on 18th February I ordered a 'designer' jumper and a ring.
The jumper arrived 10 days later and was awful, poor quality. I decided to wait for the ring in case I wanted to send both back.
Ring didn't arrive so I contacted and explained, was told I was too late to return jumper.
Ring never arrived and after numerous emails on the 25th March I received advice that Hermes was returning the ring to secret sales, damaged in transit.
But, the ring was still available if I wanted to reorder it. Jeez.
Never again