Secret Sales

I purchased a prada handbag for over £1300 on April 1st. It should have been despatched before April 7 but today is May 2nd and the item still hasn't been despatched. Secretsales blame a change in warehouse but they haven't even acknowledged their lack of communication or updated my account details which still say item will be despatched by April 7th. I also have another order that should have been despatched before April 11th - again zero communication on this and even after sending a comprehensive letter of complaint to customer services they fail to acknowledge these major issues they currently have. I strongly suggest you think twice before buying anything from secretsales and if anyone from secretsales is reading this... take note that offering a dissatisfied customer a nominal voucher as a peace offering isn't an acceptable solution. Any customer with an ounce of sense won't buy from you again, so offering them a voucher is utterly pointless.

Absoloutely brilliant! When ever i need to buy a present for someone theres always something on there thats what i need! Always plenty of choice and wide range aswell as the best discounts going on major brands. If i had more money to spend id order alot more! Thats probly the only problem i always want more than what i can afford.

Bought a dress for £35 which was APPARENTLY worth £149 according to Secret Sales. I stupidly believed this and ordered it thinking I was getting a great deal. Looks like I should have done my research beforehand because when I received the dress and saw/felt how cheap the material was, I looked up other items made by the same company and saw their dresses retail at an average of about £15! It looks like it belongs on a market stall! I have no idea why Secret Sales claim it's worth £145 - It's not even anywhere close! Their customer service is also shockingly bad. I asked their Twitter account why I was suddenly being told my order would take a month just to be dispatched, even though it says on their website deliveries take 5-10 working days, and all I got was a cocky unapologetic response. They didn't even bother replying to me about the fact the cheap dress is being falsely advertised at an extortionate RRP. Will never use them again. DO NOT TRUST THIS COMPANY.

Despite receiving and signing for my return there has been no response regarding my refund! Despite several emails! You cannot speak with anyone on the phone either

First of all; the boots that I received have clearly been used by someone else before and sold to me as "NEW"!
Returned them straight away on the same day with post PAID BY ME (tracked and signed for). I can see that the boots were received on the following day.
TWO WEEKS later still waiting for a refund!
ALL my emails were ignored and there is no phone number to speak to a person!
THIEVES!
You MUST give me my money back!

The package arrived opened and one item is missing. After painfully long conversations with the Customer Service, the rest of the parcel arrived after two weeks. Because the garment arrived much later than when I expected to wear it, I asked for a free return BUT THEY DIDN'T REPLIED. Again, I will contact my bank for this disservice on their behalf. They are a ridicolous and totally unprofessional company!

Has been by preferred way if buying fashion items for years.

Easy to purchase high end items. With no quibble returns policy

Staff are friendly and polite

Poor return service and policy
Discourage me to shop from this website ever again.
Pals, please learn how to make business in the 21st century. Asos can give you a good advice

Firstly, customer service is second to none. No quibbles, compensation when something goes wrong and speedy replies and action. Also a keen response to customer opinion shown by the introduction of a returns prepaid label service and also the excellent loyalty scheme.
On the range of products, it is extensive both in type and level of quality. Handbags for instance range from top of the range designers through good quality Italian and Spanish makes to cheap and cheerful quirky styles. I would appreciate the occasional price slashing event or clearance. Although the items are reduced quite a lot we no longer have the lovely super bargain offers that were originally on offer. The possibility of buying a Valentino bag for £100 would have me setting my alarm clock the night before!
I also appreciated the changing of the telephone number from an 08 premium rate to a cheaper 03. This company definitely has a finger on the pulse of what customers want. I would recommend them to anybody and no praise is too high.

Thieving c**ts. Ordered a hoodie and was sent gloves. Customer service are useless, liars and thieves. I wouldnt be sad if they were wiped out. I would really enjoy breaking bones if I met these asshats. Stay well away from this "company". It needs to be shut down and its employees either massively fined or put in jail. Ill need to go through legal channels to retrieve the money Im owed as this company will not refund me or send out the correct item. Employees of this company need to ask questions of themselves if they are happy to work with such a dishonourable, filthy, deceptive, lazy and thieving business. I despair that reprobates such as the CEO, managers and employees such as those of Secret Sales exist in the world. Must be $#*! to be hated by so many people and to live your life as a deceptive lazy asshat.

I would recommend this site to all shopping lovers. It gives real deals and has great quality products. I've been hooked for years and will continue to shop there regularly.

Dont buy any high value items from this company... ordered a watch never arrived... after several phone calls to their arrogant customer service department they kept saying it was on its way... never phoned back as promised... said was lost in the post after 3 weeks
Then they have the cheek to say it will take up to 5 days to refund my money which they will have had for over a month
VERY POOR CUSTOMER SERVICE... WOULD NOT USE AGAIN