SeatGeek

This is public service announcement for anyone who is thinking about buying tickets for an event. Do NOT use #SeatGeak to purchase your tickets! I bought tix for the NCAA tournament back in Novemeber 2015 and today (3/14/16) they refunded my money and told me that the post on their website was wrong and they don't have any tickets to the NCAA tournament. So for months I thought I'd be going to the sweet 16 and Elite 8 and now I have nothing. Please do not use this website, I don't want anyone to be sad like I am now. Only good thing is that I got my money refunded.

I bought 2 tickets to see Garth Brooks in Seattle for $800. The concert was rescheduled at first and they would not refund the money as they said I could use the tickets in the future. I explained I am 5 months pregnant and can not wait for a future date and just wanted my refund. I have a screen shot from when I bought my tickets that I could get a redund up to 72 hours before the concert no questions asked. This is also a lie and false advertising. Garth ended up cancelling the tour and I asked for my refund once again now that there was no future show. They said I could have a promo credit. Um NO. I entered into a business and legal transaction with this company by giving them money for the product of two Garth Brooks tickets. They no longer have that product and need to give me my money back, a credit does not work and is theft and fraud. It is fraud because I only gave the company money in exchange for specific tickets and they are keeping that money without giving me a product. I am interested in a class action law suite and am filing a complaint with my credit card company and the BBB.

Do not use Seatgeek under any circumstances. They are a pathetic excuse for a ticket vendor. Never in my life have I had to deal with a more disorganized business than Seatgeek. They told my tickets could 'not be fulfilled' 2 hours before the concert. I had bought these tickets two months before and they waited until 60 minutes before the show to let me know my tickets were no good. Only after I had to call because I didn't know where my tickets were after paying them nearly $400. They said they would refund me 120% percent. A month has gone by and I still have not received my full refund. They just explained that they did not record my paypal email correctly therefore they could not send me the refund. This is simply a lie, I made them reread me paypal email back to me a month ago so that they wouldn't have an excuse to screw me over again. But they found a way! Now I have to wait another 20 days for the refund to 'process'. This company is a joke. Any 4 or 5 star reviews you read were probably written by bots. Please just use Stubhub and save yourself the months of headaches. A scalper outside a run down ballpark has more integrity and intelligence than the muppets at this company. How hard can it be to buy and sell tickets?!

SeatGeek makes significant misrepresentations on their website. Buyer-Beware! SeatGeek solicits by representations on their website that you can "purchase with confidence, because your purchase is completely refundable through 48 hours before the event". I tried refunding my tickets within 24 hours after purchasing them ($750.08). They refused to refund my purchase. They offered that the best they could do was to allow me a credit towards future purchases that I make on SeatGeek; and the credit was only good for one year. After that, I lose my funds. They are dishonest, they make representations which are untrue.
Plus, SeatGeek's "Fees" are exorbitant. They charged me a $49.52 fee for each ticket ticket (4 tickets), total Fees were $198.08. That is 35.88% of the ticket price on each ticket. The only reason I finalized my purchase was because their website says that I can purchase with confidence, my purchase is totally refundable.
I went onto Evenbrite's website and purchased tickets for seats right next to the seats I had just purchased through SeatGeek, and the total purchase price (all fees included) was $287.52. That is $462.56 less than I paid on SeatGeek. SeatGeek's total price was 162.16% of what I was able to purchase the same tickets on Eventbrite.

I will never purchase tickets through SeatGeek, and neither should you!

I had 2 tickets to a Red Sox - Tigers game that I listed for sale very early the morning of the game. Shortly thereafter, I received confirmation that the tickets had been listed. I changed the price a few times within the first couple hours, and received confirmation via email each time. Everything seems OK right? Nope...

I later went to the buying screen for the game and noticed that my tickets weren't listed (no green/yellow/red dot above the seats). I emailed customer service about this issue immediately. About two hours later - now only 4 hours before the game - seatgeek emails me back and explains that their system had a "parsing issue", and as a result my tickets had not EVER been visible online for people to buy. They said they fixed it and if i listed them again it would work. Again, by this time it's close to game time and ticket prices have dropped precipitously.

So essentially they made me agree not to sell them via any other online platform, failed to list the tickets on their site (despite confirmations to me that they had been listed), and only partially resolved the issue with mere hours before the game started.

Customer service-wise, they are even worse. When I tried calling to explain the issue, the associates couldn't follow what the issue was. Poorly trained and setup to fail. Not to mention I was hung up on once by a "manager". They have also failed to call me back multiple times after promising to call back within 24 hours. Don't even waste your time with these jerks.