SeatGeek

We bought tickets through their site for the U2 concert last night in Tampa. The map location & descriptions stated they were in a suite. The day before the concert we received a FedEx with a $25 MasterCard debit card. No instructions or explanation. We called them to find out about our tickets & they said the debit card was our ticket entry. We were very skeptical, but they assured us there would be no problem. Needless to say, we weren't able to enter the stadium & were told by the ticket office we would have to go in as general admission & stand on the ground floor... which is significantly cheaper seating than what we paid. My husband & I were on our phones for over an hour with SeatGeek trying to get the ticket issue resolved. We missed the entire first opening of One Republic by the time they finally provided us with comparable tickets to what we paid. They repeatedly tried to give us cheaper seats than the value of what we paid. Very frustrating & irritating start to what should have been a great evening. Do not purchase tickets from them! Go to StubHub or another more reliable resaler.

On 10 January 2020 I purchased tickets to a concert scheduled for 7 February 2020. I received several emails stating that my purchase was "confirmed" and that the tickets would be delivered via the App the day prior to the show. When I opened the App, the confirmed tickets were identified in the tickets portion of the App.

On the day of the show, 7 February at 5:55pm, 2 hours prior to the start while I was at the venue, I received a phone call from SeatGeek that I did not hear. They left a voice mail and followed up with an email stating that the tickets were not released, but I would be reimbursed 120%. This really serves little purpose 2 hours prior to the start of the show while you are at the venue standing in line.

I called SeatGeek to try and understand what was happening and I was placed on hold for 17 minutes. When the representative came back on I asked to speak to a manager. I was placed on hold again for another 22 minutes before being told they were closing for the night and could not assist. The representative promised to have a manager call me the next day. No one ever called. It is now 5 days post incident and I have yet to speak to anyone or receive my refund.

In conclusion, my tickets are pulled 2 hours before the start of the show, customer service does not follow through with the promise to get a manager, no one calls the next day, or at all. There are too many other options for tickets. SeatGeek should not be one of them.

Buyer Beware.

Seat I was sold had a very obstructed view with no disclosure from SeatGeek. Could see less than half of the court at best to none of the court at times. Horrible experience.

I bought Super Bowl LIII tickets from SeatGeek and wanted to sell them AT FACE VALUE from the SeatGeek website as they lead you to believe that you can. The first smack in the face was that you could not resell Super Bowl tickets on SeatGeek. The second smack in the face was that you could not pick up your own tickets until the day before the event. The third smack in the face was that you could not be given your section or seat number until further notice. In other words, you're screwed. One customer service representative actually expressed empathy for the situation while another, in so many words said, 'we got our money so you are SOL. This information is clearly posted on a site separate from where you purchased your tickets.' I say technically correct, BUT THE WRONG THING TO DO! Needless to say, I will NEVER, EVER purchase tickets from SeatGeek again. And I will go out of my way to share my miserable experience with SeatGeek with anyone who cares to listen until the day I die.