SeatGeek

I accidentally ordered the wrong ticket and coulnt even return them at that very same moment i lost 200 dollars and they wont give it back hope they enjoy it. Money hungry $#*!es

I wanted to bring my son 11 1/2 years old to basketball game in the Barclays Center in Brooklyn his mother doesn't want him to get vaccinated so he cannot go to the game I called seat geek to get the refund they don't want to get you very fun very and understanding people sitting there and ripping off all the public all the businesses in New York and outside of New York give respond to people I purchase the ticket tonight before they refused to give me the tickets I want to go to complain to the city of New York and I'm going to put a review on Facebook I heard all the people to stop using Seatgeek. You would not get your money back if anything happens and there will not call you back

You simply want to purchase a soccer ticket on a Friday night and you get severely punished for it. I don't think I've ever used seatgeek without encoutering awful bugs. As buyer and as a seller. The ticket I bought refused to download. It says "try again in a few seconds" over and over forever. It should never say try again in a few seconds when it's never going to resolve, that's just cheap incompetent programming and a billion dollar corporation can afford better. So I contact customer service, I wait 20 minutes to get somebody, then the person keeps putting me on hold. Eventually I make a comment about how frustrating it is that they should have such buggy website and I get "Grace has left the conversation" - she hung up on me and then disabled my ability to reconnect. Now when I try to ask for customer service it says "CHAT IS NO LONGER AVAILBLE". There's no phone number to call, no way now to get help I'm forced to call AmEx to charge it back. They tell me I have to wait four days to do that. So that's what you get for simply trying to spend two minutes buying a ticket, that's what you get from corporations these days, total disregard total disrespect and abuse and nobody cares. When I inconvenience a customer in my (small) business they do not have to ask for compensation I go out of my way to make things right. Soon as all small business are replaced by corporations, such good experiences with companies will be alien to everybody.

This was my first time buying from Seat Geek, and without a doubt it will be my last. My entire experience was absolutely infuriating. I urge whoever reads this to carefully consider buying elsewhere.

I bought tickets 2 months ago to an event I'm supposed to go to tonight. I spent over $2,000 for these tickets (which included hundreds of dollars in service fees paid to Seat Geek). The tickets were supposed to be mailed before the event by the seller. Originally, I wasn't too worried about the ticket delivery. Of course, as the event crept closer that would change. Here it is the day of the event and the status of my order shows the tickets will ship soon, support was unable to get the seller to release the tickets, and I now have to buy from another vendor... To an event that's prices are now through the roof. Oh yeah... And this is an event outside my home city that I bought plane tickets and accomodations for.

In the past 2-3 weeks I have reached out to the support team via phone and email 10+ separate times. Each time they promised they would get ahold of the seller to figure out what was going on. And each time I would be lucky if I ever heard from that same support rep again. It's clear that Seat Geek support doesn't actually have the ability to solve problems. They're their to field calls and carefully sweep problems under the rug until the buyer is left with no other options than to buy elsewhere.

I am still floored by what a bad experience this has been. Hopefully I get a refund, but given my experience so far, I doubt it.

Did not receive our tickets before our concert. The day of the concert I was told if the seller did not fulfill our order then I would have comparable tickets or upgraded tickets but had to wait 2 hours before the concert to give the seller time to fulfill the order. It was not fulfilled. They could not give me comparable tickets because they were sold out. At this time I was outside the stadium waiting to go in with tickets because they told me earlier that they would provide me with comparable or upgraded tickets. When I called back at 5 (because they never called me back) I was told I could get a refund or a "significant downgrade!" I was outside the stadium I had no tickets- I told them I will take the downgrade but I paid for better seats so I expect a refund of some sort. They refuse to give me one. I'm 6 months pregnant, and over the day accumulated almost 3 hours on the phone with them. It was very stressful and I will never use this company again. They just want your money they don't care about your consequences.