Seatgeek's customer service is the best! My 6 yr old accidentally bought tix and Seatgeek helped me a ton! Response was immediate and extremely helpful. They know how to keep customers. Thanks!
Wow, seatgeek's customer service agent Rocky, saved the day. I am so greatful for their kind, efficient and much needed help. Thank you seatgeek, give Rocky a raise.
I actually got in the event not like last time still waiting to get my money or my tickets you guys suck keep taking money but ccant take care of loyal customers
We bought 3 tickets and something came up so we have tor e-sell them because SCOREBIG which is really bad as well won't help us with refunding.
There is an option you can sell the, but when I put the info it won't go trough, we called and Cris from Portland Oregon keep saying there was an error basically repeating the same thing we were saying. We asked to soak with a supervisor and said he will contact us back within 5 minutes that never arrived
I fall under there scam PLEASE don't do the same
Super bad costumer service
They basically have not an answer for anything so do yourself a favor do not use Seatgeek
Buying tickets is incredibly easy. Like tinder, just takes a few swioes and you're done! Wish it was as easy to sell though. Loading info for payouts takes forever.
Quick and easy! Loved my seats and couldn't beat the price, will most definitely be making all my purchases for further games through SeatGeek! Would highly recommend to everyone
I was able to secure last minute tickets for a great price without using scalpers! I know I can utilize this method especially when the event isn't at capacity.
Ordered tickets to a basketball game, incredible seats for an incredible price. Not only did i find seats no other website had available but i also saved about $100.
Easy to use app. Prices are very reasonable and fair. Excellent selection of events. Having been using this app for about twelve months and will continue to do so!
Easy to use app. Will definitely use aga in n should the need arise. Would also recommend to anyone adventurous that loves going to various events, games, concerts, etc.
Website is easy to use and the prices are much better than the "official" tournament website for purchasing tickets. Tickets delivered by email within 2 minutes of my purchase.
I can always find good seats on the site, usually at a reasonable price. The thing that stings is the processing fee for each ticket. That adds up quick.
Tickets were easy to buy with an exact view of the seats. Tickets arrived extremely quickly and were easy to use on my phone. The entire family had a blast at the game! We will use this app again!
If I could leave 0 stars I would. I purchased tickets in October for a Flyers Hockey game in Philadelphia for the 17th their home opener. After driving 2 hours to Philly I learned upon my arrival that the games time got pushed up and hour and not once was I notified of this change. I purchased more than one ticket so it was not cheap. The arena was not letting people in after the first hour of the game I was unaware I was missing. My tickets still stated the starting time was 7pm. I immediately reach out to seatgeek customer service where they said they'd reach back out in 2 days. 2 WEEKS later absolutely nothing from them I reach out again and spoke with someone new now addressing my original issue as well as the company ignoring my emails for 2 weeks. A few days later the team came up with their version of a solution which was to offer a 50% promo code for me to purchase new tickets? As if I'd ever use the company again. My response was that I was dis satisfied with that "solution" as to which they said "no worries you can use it up to 12 months from the issue date 50% promo for you to purchase and you can sell it to regroup your funds" Why would I purchase new tickets to sell and get the money back from those tickets that serves no purpose I still lost the money i spent on my original tickets. Absolutely ridiculous it's no wonder their reviews are soo low. Do yourselves the favor and go through any other seller.
I purchased tickets for $140 each to what was advertised as "Goo Goo Dolls in Concert". After purchasing I received the tickets via email which is then where I discovered that it was a Christmas Concert being held by a radio station. When I looked into the website of the radio station I then found that tickets 3 rows CLOSER than my seats were listed as $33 with fees! I emailed seat geek explaining the situation and how they had falsely advertised the concert and have marked up the tickets outrageously and just received a generic email stating they do not do refunds. DO NOT USE SEAT GEEK TO PURCHASE YOUR TICKETS! THEY ARE MISLEADING, FALSE ADVERTISE AND HAVE TERRIBLE CUSTOMER SERVICE!
This Burt review is the worst add review it is the God honest worst commercial I've ever seen in my life; who ever came up with us should be fired to ever allow this should be fired please for the love of God make it stop. Look at your reviews for this ad I don't want to go to a concert I don't wanna have Hulu I don't wanna have anything that has anything to do with your butt add.
Bought 5 Tix to an Islanders game at Barclays Center. Simple. User Friendly. Convenient. I have used in the past and noticed the improvements. I highly recommend SeatGeek
Do not use this service. It is likely a scam, and their customer service is poor.
I ordered two tickets for a concert in Brooklyn last weekend. I was contacted shortly thereafter letting me know the seller had already sold the tickets I purchased, but that they could offer me an 'upgrade' to another section at no additional cost. I consented, and printed the tickets they sent.
My partner and I went to the venue, waited in a security line for half an hour, and got to the front. They scanned our tickets and let us know the tickets had ALREADY BEEN USED. I waited in line at the venue for another 30 minutes to be told to contact the seller.
I then spent 20 minutes waiting for a representative to answer the phone. The representative didn't even apologize when I told him of the issue initially. He then put me on hold again, and called back to say the seller could give me different tickets ('they know these will work'). At this point it was an hour into the concert. I was frustrated, so he put me on hold again and then offered a 150% refund. I was tired of arguing, and just accepted it. It's not even about the money - it's about the principle and the lost experience I had (I was so excited for this concert!).
I feel completely cheated by this company - their response to the matter made me feel like it happened all the time, and I will let everyone I know about this experience.
Thank you, Matt, for letting us know what happened at the concert. We can't apologize enough about the issues you had. Please know that we hold all of our sellers to high standards, and any time we have reports of sellers not providing valid tickets, we do a thorough investigation and they're penalized accordingly. It also affects our decision regarding whether we allow sellers to continue listing inventory on our site, and we appreciate our users bringing these issues to our attention so we can ensure they're handled properly.
Every individual at SeatGeek is more than aware of the frustration and sensitivity that comes with a purchase for tickets to an event--whether it be a concert, a baseball game, a play--and we know how devastating it can be when users get to the gate and are denied entry. Our number one goal is always to do whatever we can to get the user into the event, with refunds being only a last resort in the case that replacement tickets are no longer available at the time the issue occurs. It does sound like the representative secured some replacements tickets, albeit they were also invalid. While we're constantly putting policies and practices in place that we believe will enhance the security of tickets sold on our site, invalid tickets are a very unfortunate, but very real, aspect of the secondary ticket market due to the natural volatility of the industry, and is precisely why the refund policy is in place. We know that's not an excuse, but please know that improving the experience overall is a priority for SeatGeek as a whole, and mastering the ability to ensure security of tickets is and always has been a top priority.
If you don't feel as though the issue was handled appropriately, or if you'd like to follow-up with us about your experience directly with any additional concerns or questions, please reach back out to us at (hi@seatgeek.com) so we can at the least shed some more light on the situation. Again, we apologize for the negative experience. Please let us know if there's anything else we can answer or look into for you.
Tried to use a promo code, wasn't accepted, not sure why, first time using seat geek since having a bad experience with them, traveling to go to this event, hope it all works out
I purchase NBA tickets and the day before the game the seller recalled/canceled the tickets. I reached out to SeatGeek customer support multi times for a refund to only get an automatic default email. After several weeks with no reasonable response from SeatGeek, I had to file a complaint to the BBB. Nearly 3 months later, I got a refund.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jess,
Just as a point of clarification, the tickets you got are indeed for the Goo Goo Dolls. The radio station promoting the event is doing it as part of their annual Holiday Celebration, but the Goo Goo Dolls are the headlining act and are performing a full set. So the tickets you got are in fact for them, we have them listed that way also as it helps those looking for the artist to know the artist that is headlining.
As for the price, we are a secondary ticket market. We are not the primary ticket seller for this event, so the prices are set by those selling on our site. At times these prices will be more then the box office as was the case here, other times you can find deals below the box office. It generally depends on event demand. We also can't control if the primary ticket seller still has tickets or releases more, so it's always advised to check them prior to making a purchase on the secondary marketplace.
Warm Regards,
SeatGeek CX Team