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Do not use this service. It is likely a scam, and their customer service is poor.
I ordered two tickets for a concert in Brooklyn last weekend. I was contacted shortly thereafter letting me know the seller had already sold the tickets I purchased, but that they could offer me an 'upgrade' to another section at no additional cost. I consented, and printed the tickets they sent.
My partner and I went to the venue, waited in a security line for half an hour, and got to the front. They scanned our tickets and let us know the tickets had ALREADY BEEN USED. I waited in line at the venue for another 30 minutes to be told to contact the seller.
I then spent 20 minutes waiting for a representative to answer the phone. The representative didn't even apologize when I told him of the issue initially. He then put me on hold again, and called back to say the seller could give me different tickets ('they know these will work'). At this point it was an hour into the concert. I was frustrated, so he put me on hold again and then offered a 150% refund. I was tired of arguing, and just accepted it. It's not even about the money - it's about the principle and the lost experience I had (I was so excited for this concert!).
I feel completely cheated by this company - their response to the matter made me feel like it happened all the time, and I will let everyone I know about this experience.
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I am pregnant and I was invited to the Tim McGraw concert in downtown St. Louis at the Enterprise...
Thank you, Matt, for letting us know what happened at the concert. We can't apologize enough about the issues you had. Please know that we hold all of our sellers to high standards, and any time we have reports of sellers not providing valid tickets, we do a thorough investigation and they're penalized accordingly. It also affects our decision regarding whether we allow sellers to continue listing inventory on our site, and we appreciate our users bringing these issues to our attention so we can ensure they're handled properly.
Every individual at SeatGeek is more than aware of the frustration and sensitivity that comes with a purchase for tickets to an event--whether it be a concert, a baseball game, a play--and we know how devastating it can be when users get to the gate and are denied entry. Our number one goal is always to do whatever we can to get the user into the event, with refunds being only a last resort in the case that replacement tickets are no longer available at the time the issue occurs. It does sound like the representative secured some replacements tickets, albeit they were also invalid. While we're constantly putting policies and practices in place that we believe will enhance the security of tickets sold on our site, invalid tickets are a very unfortunate, but very real, aspect of the secondary ticket market due to the natural volatility of the industry, and is precisely why the refund policy is in place. We know that's not an excuse, but please know that improving the experience overall is a priority for SeatGeek as a whole, and mastering the ability to ensure security of tickets is and always has been a top priority.
If you don't feel as though the issue was handled appropriately, or if you'd like to follow-up with us about your experience directly with any additional concerns or questions, please reach back out to us at (hi@seatgeek.com) so we can at the least shed some more light on the situation. Again, we apologize for the negative experience. Please let us know if there's anything else we can answer or look into for you.