SeatGeek

Never do business with SeatGeek. We bought tickets nearly two months in advance to a venue. The tickets we printed and handed to the ticket scanner had been used four minutes earlier to gain access to the venue, making our SeatGeek tickets NO GOOD. The venue gave me the names of the original purchasers. What do you wanna bet SeatGeek claims the original purchasers resold the same tickets to more than one buyer? Some SeatGeek tickets to another venue?! No thanks. #SEATGEEKSCAMMERS

Bought Pirates tickets for July game. Site says tickets can be transferred, which is not true. Seatgeek tells me I should go to game to get my friends into the game! No help, I live in Nashville.

That was a concert 2.5 hours away that I bought tickets for through seatgeek, as a present for my daughter. When I purchased the tickets, I got the confirmation from the seller that I would receive the tickets. 24 hours prior to the concert I had not received the tickets. I contacted seatgeek's customer service and they said all they could do was contact the seller. The day of the concert I still did not have the tickets. After spending 6 hours on the phone where I was put on hold for 60 minutes and then hung up on multiple times when I asked to speak to a supervisor, I was finally given an answer to the situation that there were never any tickets and they would refund me my money. Not only did it cause major anxiety and stress, I also had to inform my daughter that we would not be going to a concert for her birthday, less than 3 hours before it started. I was given a refund for the tickets and that is all. Nothing else to compensate me or my daughter for the stress and trauma they caused. Not to mention that I was never allowed to talk with a supervisor because they were in a "meeting" all day. If they had informed me prior to the day of the concert, when I called, I would have been able to purchase other tickets, but the day of, they were all sold out.

Due to the hurricane, homes were evacuated, flooding was occurring, highways were closed. The concert was postponed to a later date (4 days after the original date), and these issues were still taking place due to Hurricane Florence. I had spoken with seat geek customer service atleast 20 times in the few days leading up to the concert and they were all unwilling to refund my tickets, due to a 3rd party agreement. Seat geek does not offer insurance on tickets nor refunds for any tickets unless 1) the event gets cancelled 2) the original seller agrees to refund. I feel as though seat geek is ultimately responsible for making this call, after all their name is what appears on my credit card bill and they refuse to give seller information. I was out $526 due to a Natural Disaster. I attempted to resell these tickets at a lower cost through their website, but with people still being displaced, no offers were given. I will NEVER use Seat Geek ever again or refer them for the many concerts I do go to.

Stevie Nicks & Bill Joel concert@ Sofi:
Extremely disappointed and was taken advantage of! I purchased center row A3 8th row center stage floor seats back on November 4th. The day before the event I was notified I was moved to the end A4 to the end of the stage the day before the concert. I believe Seat Geek (via Ticketmaster) sold my tickets for more money to someone else and moved me for that reason. I purchased these tickets for $3,200 and noticed the day before the event that other seats in A3 were selling up to $5,000 each. The seats in A4 they downgraded me to were terrible and couldn't see Billy Joel or Stevie Nicks without observing the big screen because of stage equipment. I wasn't even offered a credit for the bad seats and they knew exactly what they were doing!

I ordered wheelchair seats to a Padres playoff game. SeatGeek sent me the wrong seats (they were NOT in the wheelchair row), so I returned the seats and was able to successfully purchase wheelchair seats one section over to the same game. When the game was cancelled, instead of giving me a FULL REFUND to my credit card (which they are required to by California law), they said that since I'd used the promo code from the first transaction to buy the second set of seats that I was not eligible for a cash refund. I spent 2 weeks and over 8 hours speaking with customer service via chat and on the phone. I still do not have a refund. WORST EXPERIENCE EVER.

Never used your service, but after reading people's heart aches I will never do busy with you!...
PEOPLE WORK HARD TO GET OVER PRICED TICKETS TO EVENTS. Some taking there families and YOU screw them over. SHAME ON YOU! TO MUCH OF THIS $#*! GOING ON IN AMERICA. I HOPE YOU GET YOUR DAY IN JAIL!?!

Bought tickets to Dear Evan Hansen. Arrived at the theatre with tickets which I'd printed as I left home (three hours earlier). Manager said they were likely fraudulent when they failed scanning as we checked into theatre. I spent ten minutes on the phone with Seat Geek to try and understand what to do, manager at the theatre finally helped me get valid printed tickets. Seat Geek did nothing and won't even refund their fee - in their view we saw the show, why am I complaining? The 10 min panicking and negotiating with theatre manager is not what you expect when you spend $1500 on tickets.

The agent finally called me as the curtain was going up to tell me the tickets had been reissued... as the tickets aren't electronic and need to be printed... not sure how that was going to happen in the lobby of the theatre. Luckily manager had already helped us... no thanks to SeatGeek.

Two rounds of writing to their support center asking to refund fees - be clear not asking for refund on tickets themselves, as we did see the show. The fee is to give you access to valid tickets and instead I had a humiliating ten minutes, I'm pretty confident that is not a normal part of the seat geek experience.

Stick with StubHub at least they have a physical site near broadway if something goes wrong.