They lied about the tickets I was receiving. Would not refund. Would not exchange. Urged me to try and resell tickets, I never received the tickets; therefore they could not be sold. Urged me to resell on StubHub, THEIR COMPETITOR. Load of crap, I will never recommend this company to anyone. Contacted BBB
My husband purchased tickets from SEATGEEK. TWICE! He has not received any confirmation but there are 2 pending transactions on our credit card statement for $145 each from SEATGEEK. The purchases are not showing in his history when we log on and we have no way of knowing who the seller is. SEATGEEK needs to remedy this situation since our credit card statement is showing that THEY are taking our money REGARDLESS of who the alleged "seller" is!
The online experience was fun for my 1st time using the site, but was not aware of the cost to process tickets. Almost better to just go up to stadium or arena if you can and purchase them there.
Satisfied with how smoothly the process went just put in my info and went thru just like that We will be going to concert soon Hoping its just as smooth
The process was easy, quick and prices were in the range of what I wanted to spend and we cheaper than stub hub. This was my second time using SeatGeek.
No way to correct mistake even though i noticed it immediately. Seat Geek said list the tickets you just bought. Gee thanks more $$$ for you to relist a mistake.
Hi Brian, we apologize for the inconvenience here. For security purposes, orders cannot be cancelled once they've been submitted to the sellers on our site. We do, however, see that you were able to get these listed for re-sale.
If you have any questions regarding our cancellation or refund policies, please refer to our Terms of Use by visiting SeatGeek.com/terms, or reach out to our support team directly so they can help!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Ordered tickets for upcoming MLB playoff game two days ago, still have not received tickets and seat geek is not helping reach out to seller.Travel plans hinge on receiving tickets.
I was buying my public transportation tickets and I'm not sure if I got them or not? No email confirmation, nothing on how they were being delivered? Not too happy.
Hey there,
Thank you for letting us know about this issue. I am happy to shed some light on it and do apologize for the confusion.
The tickets for transportation will be sent to customers directly from the team. Our verbiage was originally not as informative as it should be and this has been updated to avoid confusion going forward.
I can assure you that your tickets will be sent and you will have them. The season is going to be exciting and we would not want you missing even one game!
If you have any further questions about your tickets though, please email us at support@seatgeek.com or call us at 888-506-4101 and we will be happy to look into this further.
Just bought some Boston Red Sox tickets! The site was easy to navigate. Really liked being able to the view from seats and the ticket price with all fees included!
Using the platform was quick and easy. Next time I need tickets I will use again.
Fees could be a little lower, a $25 cap per ticket would be acceptable.
Quick delivery and I received exactly what I paid for. Will use this service again in the future. This completes my review of my ticket buying experience on Seat Geek.
Great experience every time. Never and issue with tickets, finding seats and enjoying the venues. Having to print emails most of the time is annoying but not a deal breaker.
DON'T use them, Cher cancelled and I can't get a refund. 6 times the have not returned an Email. Giving them 1 star is to high... Buyer beware I made a BIG mistake
Stub hub refunded money in 24 hrs
Hi Kevin! SeatGeek is a ticket aggregator, meaning we list tickets but do not own them. You are absolutely entitled to a refund for your tickets, but because SeatGeek did not charge you for the tickets, we therefore cannot provide you with a refund. You'll have to reach out to the vendor from whom you purchased the tickets to facilitate your refund.
To find the vendor that charged you for your tickets, please take a look at your bank statement and get in touch with them. If you need assistance getting their contact information, please do not hesitate to reach out to us.
Do you know which vendor you purchased the tickets from? If you need us to help you by contacting them to assist you with your refund, we'd be more than happy to help.
I got my dad tickets to the Paul Mccartney concert tonight at metlife through seatgeek. Hes the biggest beatles fan & this was our bday gift for him. The tickets were fraudulent! I wasnt going to let seatgeek ruin the night & i ended up buying tickets at the box. DO NOT TRUST THIS SITE!
Clarah, it is so disappointing to hear that this was your experience using SeatGeek. We would never wish this for any of our customers and we work tirelessly to eliminate these issues for customers. We'd love the chance to make this right. Please email us at hi@seatgeek.com and we can dive in!
Bought tickets that said, returnable by a certain day. However, I found cheaper tickets with a better view and when I called them to find out they said tickets were only exchangeable for credit
I got tickets to the Billie Joel concert in NY and they turned out to be fake. All three of them. My parents planned their trip to come to the US around the concert, took and Uber from their hotel to the venue to find out they can't get in because there are other names linked to the tickets already. Not only that, it took 3 tries waiting for a full hour to hour and a half to get a hold of customer service. IT'S JUST NOT WORTH IT!
I'd give zero if I could I am absolutely appalled you would rob me 170 usd for three tickets for my 4/20/21 Chris webby concert refused to give refund or work with me at all never use SeatGeek they will rob you
I bought 2 tickets for the Super Bowl in Houston. After purchasing, I checked the reviews for FanXchange, and nearly had an anxiety attack reading the reviews and having just spent a few thousand dollars on tickets. Well everything went PERFECTLY. There was constant communication as to a pick up location, times to pick up, and phone numbers to reach a local contact. The tickets were picked up easily and there were no issues. We even received tickets 15 rows closer than expected.
Also, while in Houston, we decided to check out the Bulls vs. Rockets game, we purchased tickets 5 minutes before game time. The tickets were sent electronically in 3-4 minutes as expected. The only downside was that app that the tickets download to was horrible. (I can't remember the name). The line for issues with this app was about 75-100 people. I'm not sure if that is FanXchange issue or not, but it was a minor inconvenience as it moved quickly. The box office had to print the tickets and there were no issues.
Overall, a great experience with FanXchange
Hi Greg,
Thank you for taking the time to write this review of SeatGeek and share your experience.
We appreciate hearing from you - don't hesitate to shoot us a note or a quick call; we're happy to chat!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I purchased tickets to Jerry Seinfeld in 2019 (Pre-Covid). The event was scheduled for 2020. Eventually it got canceled. A year later they email me telling me the event was rescheduled for 2022 and the tickets I received are the same tickets to be used for the new date. Unfortunately for me I had lost the tickets and they are no where to be found. I've been trying to get in touch with SeetGeek for the past three months now to either get me a set of new tickets or reimburse me. No one can help me. They tell me every time I call that they are escalating the case and no one will call me back. Every time I call back a new customer service rep picks up and tells me the same thing. The event is next week and it is unbelievable they can not provide me tickets, a refund, or even an answer! I will never use SeetGeek again their customer service is awful! Best to buy tickets from Ticketmaster or the host of the event. If there's an issue they can at least help.
So, on December 22 I took my son and wife to Blaze pizza for dinner. The line to order was sooo long. I asked my son what he was doing Monday night, which wasChristmas eve. He said no plans. I asked him if he wanted to go to the Raiders game on Christmas eve. He said yup! So I used my Seat Geek app to look for tickets. I looked at what was available, and puc h ased them all before we ordered our pizza. Quick and easy peasy!
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mandi,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're sorry to hear about this. Please give our support team a call or write us a quick note; we would love to look further into this and speak with you about this!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support