I bought 2 tickets for the Super Bowl in Houston. After purchasing, I checked the reviews for FanXchange, and nearly had an anxiety attack reading the reviews and having just spent a few thousand dollars on tickets. Well everything went PERFECTLY. There was constant communication as to a pick up location, times to pick up, and phone numbers to reach a local contact. The tickets were picked up easily and there were no issues. We even received tickets 15 rows closer than expected.
Also, while in Houston, we decided to check out the Bulls vs. Rockets game, we purchased tickets 5 minutes before game time. The tickets were sent electronically in 3-4 minutes as expected. The only downside was that app that the tickets download to was horrible. (I can't remember the name). The line for issues with this app was about 75-100 people. I'm not sure if that is FanXchange issue or not, but it was a minor inconvenience as it moved quickly. The box office had to print the tickets and there were no issues.
Overall, a great experience with FanXchange
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