SeatGeek

Last night I purchased 5 tickets through SeatGeek for the upcoming Northwestern v Michigan football game on October 23rd. I was notified the seller transferred his tickets by SeatGeek, but he ONLY TRANFERRED 3 TICKETS. I still have not received the remaining 2. I have emailed support and been on hold with customer service for over an hour and have not received a response.

Update: Customer service answered after two hours and they are contacting the seller to transfer the remaining tickets. Will slightly improve my rating if I actually receive the remaining tickets.

Update 2: I received my remaining two tickets from a different seller. I am glad to have my tickets, but I should not have to call customer service to get everything I ordered. The third party transfer process needs to be more transparent.

I wish I had seen these reviews prior to purchasing but as I am on hold with them after them being rude to me, I stumbled across this forum.

I bought tickets a week ago and still hadn't received an email and they aren't in my account area on the website; he told me to check again and I said this is why I am calling you the event is two days away with no tickets. I wanted a refund but that wasn't allowed, and they wouldn't budge.

I just wanted to put my money towards ticketmaster where they may be more expensive but their customer service is great and never had a problem.

So, I am never purchasing from seetgeak again as its a scam and customer service reps are very rude!

Seatgeek is a huge waste of time and borders on a scam. If you order tickets for an event, it does not mean you will get the tickets. Sellers can post tickets that they don't have or are trying to sell at multiple prices. You place an order, pay and assume that's a done deal but then the seller can decide not to sell you the ticket (because the price is too low or they don't actually have the ticket) and you are stuck.
Worst of all this process is not instantaneous. I bought last minute tickets and didn't find out that SG didn't actually have the tickets they listed and accepted payment for until after the event had started. Nothing online or in my account said "sorry tickets not available". I had to call to figure out what the deal was. If SG had immediately let me know that the ticket listings was a scam, I would have found tickets elsewhere. Instead, I had to call to discover that despite selecting tickets and paying for them, I really didn't buy tickets at all. Meanwhile the event started and I had to find a more reputable seller.
Don't waste your time with this untrustworthy and dishonest service. You're get more reliable service from the guys hustling in the parking lot.

Wife and I used Seak Geek to acquire tickets to Hamilton in Fort Worth Texas last weekend. The tickets never arrived per the 24 hours prior to the event commitment. We contacted Seat Geet twice prior to the play and unfortunately the tickets still didn't arrive. My initial reaction was to write a bad review, but I didn't. Although disappointed we didn't get to see the play, the follow up service from Seat Geek was impeccable. They communicated frequently, refunded the cost of the tickets within 24 hours and took full accountability for the mistake. It would have been too easy to give Seat Geek a bad review. That said, I think they deserved better based on the follow up and how they addressed the issue.
WELL DONE SEAT GEEK!

I bought tickets for the Red Sox on the green monster, I expected no issues. Fast forward to just about 7 hours before the game starts and I still dont have my tickets (of which I spent ~$120 on) and Seatgeek DOES NOT give refunds. I'm livid; how can you take money for a service, not perform the service, then have the audacity to say "we don't give refunds." THAT'S NOT A REFUND IT'S GIVING ME BACK THE MONEY I SPENT FOR LITERALLY NOTHING. I wish I could give 0 stars - never using this service again

I bought five Utah Jazz tickets and three are in one area and two are in a different section I have tried to contact seek geek for over a week, but no response. The phone number they have is also disconnected the WORST CUSTOMER SERVICE or should I say NO CUSTOMER SERVICE! RIDICULOUS. I think I'm gonna contact the Delta center to find out what is going on with my tickets and why are they not in the same section since seat geek is the official ticket sales of the Utah jazz… I CALL BS!

I bought tickets through Seat Geek thinking it was the official ticket retailer for the event because the band I was seeing had linked directly to them for tickets & that they probably had the best deal going directly to the source. Boy was I wrong. Better deal on other site and Seat Geek is not very transparent about the fact that ALL SALES ARE FINAL. Only written in tiny fine print in the terms and condition. You will not be able to cancel or refund, but a customer service representative will tell you that you can resell your tickets on Seat Geek to someone else. Guess what? You can only list for resale if you have the PDF file of the actual ticket. Which Seat Geek doesn't send you until about 3 days out from the event. Good luck with that. NEVER BUYING FROM SEAT GEEK AGAIN. EVER.

I purchased an E-Ticket to then find out the statement *special delivery means - It is NOT an e-ticket! No way for me to know this when purchasing. Extremely disappointed that seat geek was NOT able do ANYTHING but say "I'm sorry" several times!
I would not recommend using seat geek to purchase tickets as you many not get what you order if it says *special delivery (I was told I should have called them or started a chat to find out what this means)

Purchased 2 tickets to see Pearl Jam on 9/2 in St Paul, MN. Bought the tickets 2 days prior to the show, last minute decision. Invited my son who lives 45 minutes from me to see the show. Son drove to my home 2 hours before the show started, had not received any tickets or notification of delay for the tickets. Decided to drive toward the venue, another 45 minute drive only to discover the seller (tickets were confirmed) did not release the tickets and probably sold them on another site. I was informed by SeatGeek that I was entitled to a full refund +20% for an inconvenience fee. Although I was happy about that, I was really looking forward to the show. Fast forward to now 9/14, still no refund. Was told on the night of the show the refund would take 3-5 business days. I find out today after pestering them all afternoon yesterday that they just processed my refund on 9/13 and it would be an additional 3-5 business days and the kicker here, just found out this morning, the 20% inconvenience fee will take 30 business days. Thats right, 6 WEEKS! This was the first time I used them and it may be the last unless I am desperate. Buyer beware!