Heather B.’s Reviews of SeatGeek & more

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Concert Tickets

5/2/17

I bought tickets through Seat Geek thinking it was the official ticket retailer for the event because the band I was seeing had linked directly to them for tickets & that they probably had the best deal going directly to the source. Boy was I wrong. Better deal on other site and Seat Geek is not very transparent about the fact that ALL SALES ARE FINAL. Only written in tiny fine print in the terms and condition. You will not be able to cancel or refund, but a customer service representative will tell you that you can resell your tickets on Seat Geek to someone else. Guess what? You can only list for resale if you have the PDF file of the actual ticket. Which Seat Geek doesn't send you until about 3 days out from the event. Good luck with that. NEVER BUYING FROM SEAT GEEK AGAIN. EVER.

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SeatGeek T. – SeatGeek Rep Over a year old

Hi Heather, thanks for letting us know about your experience, and we apologize if the resale and cancellation policy was unclear. Due to the nature of the secondary ticket market, all sales are final and cannot be reversed once they have been submitted. This is to ensure the security of tickets and avoid situations where they are double sold, and is common practice across the ticketing industry.

We do understand that the delayed release policies of some venues and artists can make re-selling tickets difficult. Our goal at SeatGeek is to have an open marketplace that's flexible and secure, and we do our best to work with venue and performer policies. We truly do apologize that this particular experience was not a positive one. If you'd like to reach out for further information or with any other questions about this order or the Marketplace, please feel free to reach us at 1-888-506-4101 or via email at hi@seatgeek.com.