I bought these tickets for my son's 9th birthday and they were perfect for the price. He had an experience he will never forget and seatgeek made that possible. I love seatgeek and refer all my friends to use it.
I ordered a single ticket for a very hot show on Broadway. I had other options for purchasing the ticket, but I chose SeatGeek. BIG MISTAKE. Three days later (yeah, not the next day, but three days later...) they call me to let me know that the seat I ordered had been purchased by someone else and it was unavailable. The ticket I ordered was to cost $224. They let me know that the only other options they had available were $700+. Had they contacted me right away, perhaps I could have found another option, but the show was completely sold out the rest of the time I was in New York, so I was out of luck. You're telling me your computer didn't know INSTANTLY as I placed my order that the tickets were purchased by someone else? Terrible service and obviously mismanaged.
SeatGeek sold a game ticket and parking, took my money, "confirmed" the purchases by email, and didn't deliver that ticket leaving me stuck outside the gate at a sold out game. After I stood in the heat for an hour talking to customer service, SG said they would refund the ticket money, but they WOULD NOT refund parking because I used it. Obviously, I only battled ballgame traffic and parked at the stadium because SeatGeek "confirmed" I had a ticket to the game. SG kept money for parking (including fees that they charged beyond what the seller received) after they falsely said I had a ticket. Won't use again. Would recommend looking for another company that has better customer service, just in case something goes wrong.
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Taking way to much of a cut from the ticket price... not trying to pay your bills...
Got excellent seats for a Phillies-Mets game here in Phila the day before the game. However, I think that the fees are still way too high, especially charging a delivery fee for me to print my own tickets.
I have used SeatGeek to buy MLB, NFL and NHL tickets. Each time I quickly found great seats that fit my needs at a great price. The search and buying process is simple and the speed of their website is much faster than the other big names in the market. This is my new favorite site to buy tickets
Got to the stadium window they tried to charge me up a extra 40$... so you got inside the stadium pulled up my seatgeek app && got tickets right there for 20$ and within 5min Og entering the stadium I had my ticket & was on my seat for tip-off
I mistakenly ordered (4) tickets for the same event, I only needed (2). I called to get the extra (2) tickets canceled. SeatGeek passed me around for about 2 hours, with no results. Finally someone told me they don't do refunds. I will never do business with this company again.
Seat geek is Terrible!
Impossible to navigate their site.
A most frustrating experience.
I can buy tickets to any other event with ease but Not with seat geek:(
Why does it take 48hours or more to get tickets, when with others it is immediate?
Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets. Fast, cheap and easy! Thank you for the tickets.
Tried to purchase tickets on seatgeek and received an error message. Never received anything further about the tickets being purchased. Next day I noticed a charge for the tickets, that I NEVER RECEIVED. Now seatgeek is telling me that they didn't see an error on their end and won't refund my money. Good thing there are other ticket sites out there.
I bought 2 tickets to a concert I had been looking forward to for a while: these tickets were supposed to be accessible via third party site which was Ticket master. The day of the show both ticket master and seat geek would not load my e tickets. I had to buy another set of tickets the day if the show so that I could attend. The only reason this review isnt one star is because I feel that ticket master should hold some of the blame. Very unhappy with my service.
I always use SeatGeek to get tickets and usually they are average price. In a rush to get tickets and I didn't check the ShoWare center site. I paid almost triple for the tickets on SeatGeek. I'm so disappointed. Be careful where you buy them.
Look i was unsuccessful in purchasing my tickets. The first time the price went up 17 dollars a ticket from the time I ordered to the time i was trying to check out. The next three times seatgeek couldn't confirm my purchase for 3 separate transactions but they still have my money! Please dont use this app
Hi Adrian, thank you for the feedback and we're so sorry that you encountered this issue. SeatGeek shows ticket listings from the secondary ticket market which is very dynamic. Especially for popular events, the ticket prices can change rapidly based on demand. We work to make sure our customers are aware if a price has changed. There is an authorization hold on your card at checkout to verify it and also to make sure that, if a charge were to occur, it wouldn't overdraft your account. If an order cannot be confirmed, we immediately inform your credit card company to release your funds back to you.
SeatGeek's broker, Ultimate Event Tickets, cancelled our Super Bowl ticket purchase. We are promised a refund, but it has ruined a dream vacation. We also have thousands of dollars in non-refundable costs since it is Super Bowl weekend. It sounds like Stub Hub only sells Super Bowl tickets that are in hand. I would never use a broker site like SeatGeek that doesn't have tickets in hand. Just go with Stub Hub for the important events.
Can I give ZERO starts to SeatGeek?
SeatGeek has been a great help for me buying tickets for the past year now and I would have to say thank you to David Dobrik for having introduced me to the app. Its quick and easy and reliable with with the feature that lets you know if its a good deal or not.
Waste of time to buy from these geeks. I tried to buy John Mayer tickets from them and they sell the tickets through another website "uberseats". Their promise is tickets delivered in 1 business day. Never received the tickets or answers to my emails and I tried for 3 days. I would never try them again.
In my opinion the ticket prices are misleading. The prices found on the site do not include the seller fees until after you choose them. If the seller fees where consistent, I would t have a problem with it, but they arent. Ive seen enaywhere between $4 to $58 per ticket in seller fees. It would make things easier if the price you see includes the fee or have a set flat fee, so ticket prices are easier to compare.
I love using seat geek i just feel they can be a little better if they really want to be the next big ticket distributor. They promote it on David's Dobriks videos all the time but each time I buy tickets i can't locate the promo code bar they should make that more accessible. But besides that its awesome and super easy to buy tickets. My debt card is linked to the seat geek app so its as easy as one click buy. Some venues tho should be more favorable to seat geek, i went to a music festival where they didn't want to scan my tickets on my phone so i had leave the front of the line to go to the ticket booth and print out my tickets there. It wasn't a bad experience it was just annoying.
I purchased a ticket for the tour championship and bought the wrong date. In less then 5 minutes I saw my mistake and called. I was told all sales are final can they couldn't switch the date. I wasn't asking for a refund only to change the date when I ask to speak to a supervisor they refused. When I insisted they told me there was no need that she would tell me the same thing. I will never use this site again and I suggest anyone that does do so at there on risk..
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joel, thanks for reaching out and sharing your story with us. We're so sorry you had a negative experience and we'd love to look deeper into this issue with you. Please email us (and reference this post) at hi@seatgeek.com and we'll dive in!