SeatGeek

Purchased 4 tickets in section 118. We received 4 tickets in section 116. Very bad business. This was a birthday present snd seven out of my family we're going. We are now sitting two sections apart from what I was given an order confirmation on. How can you do that? I was told they can give upgrades but they even admitted this was a downgrade. And has ruined the whole family outing. We might as well be going separate. Spent hours on the phone and was told they would get back with me. Instead of packing for our trip, I was trying to get this resolved. Only bonus was a $50 refund from seller and a $100 credit from Seat Geek. Which means I would have to deal with them again to get it. No thanks! They don't get back with you like they say they will and absolunothing was resolved. That did a lot of good. Ruint the whole family outing! And these tickets were not cheap! Thank you again for helping me with this issue! Never again!

The tickets were not given until last minute for a festival. The tickets are for a vip wristband for a festival. While other companies sent them two weeks in advance. They made me miss the festival and flights.

Feel like i was robbed of my money from this company. HORRIBLE customer service HORRIBLE policies that trick you into signing that nothing is refundable or changeable once you purchase a ticket and realize the conditions that come with it are ridiculous! I bought two tickets to rolling loud without knowing it was for a "local pick up" AN HOUR before my concert started and i was meeting some random guy at a chilis restaurant. I said hell no give me my money back and I'll repurchase one that's not for pick up because that's so insane to me- sketchy and so inconvenient. They told me non refundable, not even an hour after i purchased them. Very $#*!ty company who doesn't know how to keep people coming back.

I recently purchased tickets to an NFL game. During the purchase process the Seat Geek app glitched and force closed. I reopened the app and checked my purchases, nothing showed up. I then purchased another group of tickets, assuming that the other tickets had been purchased by someone else. The result was two sets of tickets being purchased, and me being out $966 in the process. The extra tickets have been re-listed, but I'm certain that I will have to take a loss to move them at this point. I understand the "all sales are final" policy, but it's certainly a disappointing experience to lose money due to a malfunction in the software.

I am not very good at online anything, in fact, I rarely buy anything, on my own, on line. This company and their web site and app are stupid proof. I think I've made four purchases in the last couple of months. When I buy tickets I always buy more expensive closer to the stage seats. I go to the site, get to my concert or show, and then I look for the best rated deal. The site rates the deal based on the amount being charged and where the seat is located. They also show the best deal on a seating chart. The greener the dot on the chart, the better the deal. The red, orange and yellow dots are not such great deals. I look for the closest seat to the stage that has a very green dot on and if the deal percentage is a 9 out of 10,10 being the best, that's where I will sit. Last night my deal percentage was 9.7. This was a great deal and I did it myself. I even forwarded the electronic ticket to my wife. It Couldn't Have Been Easier. I'll be back.

I bought tickets for the Cavs game May 4th and I was told at check is get a confirmation email, have yet to receive a confirmation email or a receipt or the tickets (surprise, surprise). I have tried to email them a few times now to see what the deal is, and where the tickets are, but clearly they only care about getting back to people on here to save their name. But for real seatgeek if you could get back at me that'd be nice.

My husband and I ordered tickets off of SeatGeek for the NCAA Tournament coming up in Louisville. The tickets we purchased stated they were for all sessions. When we received our tickets we only had tickets for session one. We attempted to call and email SeatGeek and have yet to hear back from them. We then contacted customer service for the seller who told us that it was not the seller's fault but the tickets were posted incorrectly and we would only be receiving tickets for session 1 and would need to go and purchase tickets for session 2. We have now planned a trip for these games and do not have tickets to one of the sessions. Will never be going through SeatGeek for tickets to anything again.

We purchased tickets through SeatGeek for a Knicks game at Madison Square Garden. There was a glitch with the tickets and the service provided by SeatGeek to both rectify and refund a portion of the ticket price was unexpected. If you're unsure where to buy tickets from I would recommmend using SeatGeek - it's comforting to know they have your back if something goes a miss.
Special thanks to Miranda, who helped us on this occasion.
We will be back for sure

I don; t like the way that the site allows navigation, it make the process overly complicated. I buy a lot of tickets to events and this website is one of the harder ones to navigate and get what i want. I should be able to go in choose my seats and check out not this whole find a level on the left get kicked off, go back in find my level on the left pick my seats get kicked out again, and reiterate 4 or 5 times before i can actually buy my tickets. Have bought thru Seat Geek multiple times on different computers, devices and on networks at home, at work and on the go (mobile) and the experience is always the same. Have actually given up a few times and just skipped the event so i don't have to go trhu the frustration.