I was hesitant at first to use SeatGeek, but after attending my game with no problems. I can't say enough good things about this site. I received my tickets via email almost instantly after my purchase. I also contacted their support team with some questions that I had because it was my first time using their site. Their team was very helpful and reassured me that my tickets were legit and I wouldn't have any problems and on the off chance that there was a problem they would be happy to fix the problem. I also had my tickets on my phone via their app which I used at the gate because the game I went to it was raining all day and I when i pull the tickets out of my pocket to get scanned at the gate they were too wet to scan so I just opened up the app and used the in app tickets to get into the stadium. Smooth process all around. I will definitely be using SeatGeek whenever I plan searching for tickets again.
I got an email saying purchase was pending... then my credit card was charged... then I NEVER got the tickets. The Order disappeared from the App, and then I got an email a day later saying to rate my experience.
So, my experience is that I got change $68 for a happy nothing.
I actually feel a little bit bad about posting a review on a product I have never used. That being said, I am hoping SeatGeek gets the message. I find commercials just get me a weird way don't like it will never use them its gross and annoying. I felt the same way about the Rice-A-Roni commercials when they acted like they were having an orgasm eating rice. I'm not a prude. It's just not fitting and somehow I just don't like it so the point is to make us want to buy and show the good points.
Quick and easy to purchase ticket, tickets were not labeled clearly but will work. Tickets were labeled in a row range but we're guaranteed to be together. Should have specified that tickets were one in front of another and not next to each other.
Hey there, really appreciate you reaching out.
I can see what the confusion was with this order. Most orders will be in the same row and are assured to be next to each other. This listing has a range of two rows as it was a piggy-back listing. Which is shown in the notes. When an order shows a row range and has the note piggy-back, that mean the seats will be in different rows one in front of the other.
I have been using SeatGeek for over 4 seasons now, and it has become apparent that they have the best deals for Dodger tickets. I like that I can shop sections within the stadium and see the best prices within that section.
That's what we like to hear! Let us know if there's any feature you'd like to see added to the app. We love our MLB fans!
I've always know about seatgeek, just never got tickets from there, but I recently bought some tickets on here, and it came out go be the easiest and most adorable place to get tickets, you would never get a bad ticket when you order from seatgeek, you know what exally what you are getting
I Love you service, it was easy search and use and the response was very quick. I got my tickets via email the same day! I will definitely use you services again, I even downloaded the APP. I love that I can pick my seat.
STAY AWAY. FanXChange accepted my order, charged my credit card, but then didn't deliver the tickets. When I called asking what the deal was, I was told they no longer had the tickets. They then offered me cheaper seats than what I originally purchased, but for the same price! Oh, and the hold times on their phone lines are outrageous. DO NO USE.
Hi Andrew, thank you for letting us know about the experience you had with FanXchange. We take all complaints and concerns regarding the sellers who utilize our platform extremely seriously. If you'd like us to follow up about this situation directly, please give us a call at 1-888-506-4101 or reach out via email to hi@seatgeek.com with your order information so we can look into what happened. We look forward to hearing from you!
Once I purchased the ticket, I went to the gate he then cancelled the ticket with me being charged. I had to purchase another ticket at the door and then speak with my credit card company after I never received a refund
Ive used many sites for tickets. SeatGeek is now my go to for tickets. Its easy to find, purchase and the quickness of delivery is outstanding. I would and will recommend SeatGeek to anyone looking for tickets.
I purchased concert tickets to a concert that happened to be postponed for 2 years due to COVID. A week before the concert, which I still did not have my tickets, I reached out to check on the status. (I must admit, maybe I was a little impatient as the tickets were to be delivered a day or two before the concert).
Luckily I did. I was informed the seller could no longer fill my order?!?! I was given replacement tickets in the same section and a few rows closer, it did take multiple emails to secure the tickets.
I am not sure if I would have had the same results had I waited until I was due to receive the tickets, but I did receive tickets to the concert. It was a little bit of a headache because there is no customer service phone line and I was at the mercy of the customer service chat. Fortunately, I had a great customer service agent helping me.
I have purchased from this site multiple times but recently had trouble with tickets. The tickets I purchased and received in the mail were not the tickets requested. I have attempted multiple times to contact by phone and email and still have not received a reply.
Hi Jeremy,
Thanks for sharing your experience with SeatGeek, sorry to hear this time wasn't as pleasant as your previous experiences.
We strive to always get back to people and address these concerns, please reach out to us by calling 888-506-4101 since email hasn't been as responsive to this concern. I will make sure someone addresses your concern if they have not already.
I already had two tickets for a thorns game and two more friends wanted to join I was dreading trying to buy two more tickets but then I found seat geek and the process was so easy and quick thanks seat geek!
Had to call to ensure that my tickets would get to me before I left town for the game as the original confirmation said that they would get the the day of the game. Talked to customer service who worked with the seller to change the shipping to two day. I will have my tickets today with four days to spare. Excellent experience.
Easily found great seats at a low price. The purchase was confirmed and tickets issued in minutes. A great experience, but a couple of minor gripes: 1) I'd like to see the total cost, including fees, up front; 2) I learned after I had bought the tickets that I needed to print them, and I didn't have access to a PC and printer (but was able to get a friend to print them).
I wanted to purchase 7 tickets, not in a long row, but a few in front and a few in the row behind, so people from out of town can visit with each other. This proved to be impossible. The first 4 I could purchase, the second 3 I couldn't. There was a group of 4 behind the first purchase, and I couldn't select just 3 seats, only 1,2, or 4. So I bought an extra ticket hoping my daughter can bring a friend. It would be wonderful if there was an option to select seats as a group, not just in a long row, if you have a large party.
Hey Kristina,
We can fully understand your concern here. You want to be able to have the best options available to you when you buy tickets. In this case you couldn't quite get the rows and groupings you wanted. While this isn't something currently available in our app, it is something I will pass to our development team as we are always working hard to bring the best experience to the customer.
For now, if you should have a need like this in the future, please reach out to us at support@seatgeek.com or via phone at (888)506-4101 and one of our Event Experts will work hard to find seating that fits your groups needs!
I ordered Game 6 World Series tickets and received an email that my request had been accepted. My credit card was charged. I then received a phone call from a FanXchange employee who verbally confirmed my order details and reported to me that the tickets would be emailed to me shortly. I travelled to Los Angeles, informed my father, a lifelong Dodgers fan who has never been to a Dodgers World Series game, and was excited for the game. On the day of the game, I received an email from FanXchange that the tickets were no longer available and that my order was cancelled. I contacted the company and they reported that the order was NOT confirmed and thus in their rights to cancel it. Essentially, this company advertises seats at high prices with high fees, collects money from far more buyers than seats available, and then sends out cancel notices on the day of the event to fans that are no longer able to get tickets to the event they have prepared for.
David — thank you for providing insight to your experience with one of our vendors. We sincerely apologize that that was the experience you had — we never wish for anything comparable to this to happen with any order placed through our site. I do see a member of our team has emailed you to discuss this with you as of yesterday. We absolutely will be addressing this with FanXchange, as this experience is not acceptable for our customers.
Please feel free to continue speaking with our team via email should you like to discuss this further.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Purchase tickets and not only was the tickets very difficult and long to purchase but the price was very misleading. The purchase price was $530 and once payment was submitted the total came to $808. $200+ in service fees and $60+ in taxes. No warning at an expensive price to pay. More than half of original price.
Nothing on the SeatGeek site indicated that I'd need Google Wallet to download the tickets. I have an iPhone 6, which can't update to iOS 14 which is required to download Google Wallet app. Downloaded the Google Wallet app to Galaxy tablet, which will now have to accompany me to the game. :(
Outstanding experience buying Super Bowl tickets on SeatGeek. The interactive maps were easy to use and their deal score functionality made it simple, and when I wanted to buy my tickets they made available a phone number where I could call in an talk to a real person to complete the deal. Awesome seats in Section 204 at Met Life to see my Hawks win it all!
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 21st among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven — thank you for bringing this to our attention and please accept our apology for this error. It looks like a bug prevented your order from being fulfilled. We've processed that refund for you and have sent a confirmation of so to your email. If we can assist in any further way, do let us know.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101