Purchased 2 tix to an event 7 mo ago. Did't receive any correspondence at all. 2 days prior to the event I reached out on the event. Didn't receive any communication at all and didn't go to the event. Lost $700. Afterwards, I finally chatted with a rep and was shown a std email supposedly sent to me 7 mo ago. I informed the rep that I never received anything and his response was basically too bad. They have no process of notifying customers of upcoming events that have been already paid.
Simple process and ease of use.
We took a party of 10 to the game and we loved it.
It would be great to have the MLB teams honor the tickets to have an upgrade if the ticket holder wishes too but they dont.
Across the board fees, no matter what the ticket price is, suck. I have to get the cheapest tickets I can find, only to be pay a 25% fee. I can see paying a bit more for a more expensive ticket, but thats pricey.
They don't deserve a one star rating, but That's the lowest available. Brought tickets in 2019 for a concert in 2020, postponed due to Covid-19 and in 2021 receive confirmation for tickets to a different concert in 2023! Customer service they don't have. The attorney's general of my state wrote two letters which were not answered.
This place took my money, i order tickets for the john legend concert and never received any information, but notice on my bank statement that the tickets was taken out of my account, i called the number online and was told that it was just a pre-authorization and the money would go back into my account. Well it didn't the money was taken out, i called seat geek and was told they got confirmation from the seller that i received the email with the tickets, i never did. They will not refund me my money and i am not out $284.00 and never got to see john legend..
Hi Suzanne, thanks for writing in about this. Any time an order is placed, the payment processor will place an authorization hold on the form of payment to ensure the funds are available for the card to be charged successfully should the order be confirmed. In this case, it sounds as though two order attempts might have come through, one of which unsuccessful, and one of which successful. We definitely want to look into this with more detail so we can ensure you were given the correct information. Please email us at hi@seatgeek.com so we can look into this for you! Thank you.
It is very hard to transfer tickets to another person as I have tried 3 times so far and still am not able to send my tickets to my spouse. Ridiculous. I will not go on line to buy tickets anymore. I have not had this problem before.
Purchased Maryland versus Indiana tickets on SeatGeek. Paid a premium for pretty good seats. The next day the official Maryland basketball ticket site opened and, had I waited, couldn't purchased better tickets for less. Nonetheless, satisfied then I was able to get to seeds through SeatGeek and not be concerned about securing tickets for this game.
I gave one start because I could not give a zero. I ordered two tickets to Hadestown, and the tickets never showed up. They said they would call back in two hours but never did. They claimed another email address was on file- one I had never heard of. I verified who I was and the order number, provided a copy of the email they sent me confirming the order and verified my credit card number- they said there was nothing they could do. The credit card company was immediately notified- do not trust them!
I was going to a game, bought two tickets close to game time, trying to get the best deal. Every other time I've got tickets they get delivered right after that. This time, my tickets took about 20 minutes to show up, and I wasn't sure if there had been an error or not, so I just bought the tickets again as it looked as if the same ones were available. Once my tickets had been delivered I saw I had bought 4 right next to each other. I've accepted my impatience as the cause, but it sucks cause those were the most tickets I've bought in my life. Still like and will continue to use this app regardless.
Hey there Sam, thanks for reaching out about this. We do see that there were several orders made in succession on a single day, and we assume you didn't mean to put all of those orders through. This happens sometimes, and we understand it's not a great feeling.
A member of our support team will reach out to see what the best way to remedy this situation is!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Overall it all worked out but my first order was cancelled. The problem is that it was about 2 hours before the game and I was already on my way. I managed to buy another ticket at a similar price and was ok at the end but it could have been really bad if I hadn't found one.
I love that you can view the field from the view point of the seats you are considering buying. My husband usually wants the cheap seats when we go somewhere, but when I was able to show him the difference in what you can see, Ive been able to enjoy my Giants games from the field club seats ever since! Great seats to watch great games!
Paid over $240 for tickets that never arrived. Emailed customer service two days before event who assured the tickets would arrive that day…. Not only did they not arrive that day, they never arrived period. Was told if they didn't arrive that evening to contact them. Sent multiple emails, & multiple calls. Never got a response from the emails and stayed on hold for over and hour was never connected to a rep.
First, i bought tickets during they day. Got two confirmation emails. One that day and one the next day stating that my order has came through and processed. Then, my tickets weren't showing up so i emailed them asking where they were. I received an email one day before the game stating the tickets were no longer available. HOW? So, after a long day of wasted time on horrible customer service the supervisor Sean Gil proceeded to tell me that it was the sellers fault and that there was nothing he could do for me. Horrible business, horrible service.
NEVER USE THIS WEBSITE
Hi Luke, thanks for taking the time to make us aware of the issue. It does sound like your order had been rejected by the seller, but we definitely want to make sure to follow-up and see if this situation was handled correctly. If you could send us a private message with your order details, we can take a look for you. We look forward to hearing from you.
I purchased two tickets for the Astros game and i noticed it was for the wrong date! The game was already being played if not already been done. Upon reading these reviews, I feel like i am not going to get my $60 back for just a simple date error. I emailed them, just waiting on the response (if i get one). Will give a better star rating if we get this problem resolved.
Well after a few days of waiting I got an email back and the refunded me my money! Thank you SeatGeek for working with me and realizing the situation... i would for sure buy tickets from you!
Hi Travis, thank you for sharing your experience and we're glad we were able to help you resolve your issue. We're here if you ever have any other questions or concerns. Feel free to email us at hi@seatgeek.com
I was very satisfied with my first two purchases. Had what I was looking for fast and easy for me to purchase. On point with following events, for sure I will be a regular for my future ticket purchases.
Thank you...
The good reviews listed above are coming from people whom work at "seat geek"
Don't let any of them fool you, this website is fraudulent, and it would be a shame to see anyone else loose their money. DONT USE IT.
This Website and all of its entities working with, are under investigation currently here at the police department. Everyone Have a Merry Christmas, and Be Safe!
Sincerely,
Lt. Detective Hatchell
Hi Lt. Detective Hatchell,
We're sorry to hear that you had a disappointing experience using SeatGeek. Mind emailing us at hi@seatgeek.com so we can look into this for you?
Bear in mind that SeatGeek is just a ticket aggregator, meaning we list tickets but do not own them. That means the tickets you are purchasing are from a third party vendor. If you need to seek a refund for these tickets, please reach out to them. We will be more than happy to provide their contact info if you let us know which vendor you purchased them from.
Hope that helps!
I checked around did my homework and got the seats for a game at what was rated as a decent price but when the tickets came... There are printed priced on the tickets let's just say I paid literally double the price that was printed on the ticket... And the seats weren't even the ones that showed up on the picture... Soo pissed off never using them again but live and learn
Hi Sarah,
Thanks for taking the time to write this review of SeatGeek and share your experience.
Please give our support team a call or write us a quick note; we're happy to speak with you and answer any questions!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Purchased tickets day before the concert! Checked multiple other sites before purchasing the tickets. Same tickets were listed for $40.00 more on other sites. Very simple to navigate site and complete purchase. Got the confirmation right away and tickets shortly after.
What used to be my go to has now become my delete the app. I want tangible tickets even if I have to print them and now I had to download some other app (flash seats?) and provide my credit card info only to be assured the app will act as my tickets. I would never have bought if I knew. Now I'll just never use it again to be certain that doesn't happen.
Hi Eric, thanks for the feedback. Ideally, all tickets can be delivered within SeatGeeks app. However, some venues and teams do have partnerships with other ticket platforms (in this case, FlashSeats) and require their fans to download and use that one platform for ticket delivery. Unfortunately, SeatGeek has no control over this and cannot override the venue policy, so when our users want to go to certain events, their tickets do have to be transferred through these third-party apps.
We do our best to make that as clear as possible prior to check (listing the tickets as mobile transfers, explaining the transfer process in the confirmation email, and providing a walk-through video on how to accept the tickets), but we know that when you're expecting to receive tickets through SeatGeek, this can be a frustrating experience.
If you ever have questions about this, our support team is always happy to help however they can! Just reach out to them and they'll get back to you to makes sure you know how to claim your tickets.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I used seat geek first after I heard about it from Philip Defranco's Youtube page. The $20 off first purchase offer was fantastic. Seat geek has my local AHL team tickets available which was an unexpected surprise. I have since used the app twice for tickets and it hasbeen super easy and fairly cheap as well. Would definitely recommend to friends and family.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Travis, thanks for sharing your feedback! We'd be happy to look into this with you.
Looking at your order, it looks like you spent around $94 in all on your tickets. SeatGeek, like most marketplaces for the secondary market, uses percentage-based fees. That fee is typically around 20% per transaction (that's not split with some on the buyer side and some on the seller side - one transaction, one transaction fee!), but varies a bit from one seller to the next - in this case, it was around 16-17%. This is a pretty normal amount for the secondary market, even a little low, and it's what we need to charge to be able to cover the cost of our services, our people, and everything that we need to provide what we think is the top ticketing experience out there.
I hope this helps clear up your experience and gives you an idea of what to expect in the future! If you have any more questions or concerns on this, please feel free to give us an email or a call and we'll be happy to help.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101