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This place took my money, i order tickets for the john legend concert and never received any information, but notice on my bank statement that the tickets was taken out of my account, i called the number online and was told that it was just a pre-authorization and the money would go back into my account. Well it didn't the money was taken out, i called seat geek and was told they got confirmation from the seller that i received the email with the tickets, i never did. They will not refund me my money and i am not out $284.00 and never got to see john legend..
Suzanne S.'s review of SeatGeek earned a Very Helpful vote
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I am pregnant and I was invited to the Tim McGraw concert in downtown St. Louis at the Enterprise...
Hi Suzanne, thanks for writing in about this. Any time an order is placed, the payment processor will place an authorization hold on the form of payment to ensure the funds are available for the card to be charged successfully should the order be confirmed. In this case, it sounds as though two order attempts might have come through, one of which unsuccessful, and one of which successful. We definitely want to look into this with more detail so we can ensure you were given the correct information. Please email us at hi@seatgeek.com so we can look into this for you! Thank you.