Terrible service. We made the mistake of buying Rose Bowl tickets from them. Ordered and paid on 12/13 and then waited for the tickets. The tracking service provided had a shipping number but queries showed that the number had not been used for an actual shipment. As of 12/29 at noon, the day before we were leaving to travel to the game, they still had not shipped. Only by exceptional service from FedEx and a reroute that we organized and paid for were we able to get the tickets to our hotel in California.
The process was very smooth and easy. Everything was to me within a half hour and that's great. The emails you receive after you make the purchase to tell you that your tickets are on their way is very helpful.
The app makes it easy to buy which is great. However the cost of the fees is absolutely ridiculous and makes me not want to buy tickets on sites like these.The fee charges cost almost the same as a ticket!
Dont buy tickets from this site. I purchased NFL tickets, noticed after I bought them, they were still for sale. I contacted Seatgeek, by email of course because they dont have a phone number, and they assured me they contacted seller, tickets were good and the other posting would be removed. We arrived at the game, to find out our seats were indeed sold multiple times and had to re-purchase new tickets. I contacted Seatgeek, by email of course and they told me I would get a 120% refund within a week. Not only did I NOT even get responses from them after filing the complaint, I had to dispute with my credit card to get my refund. So NO 120% refund for bad tickets. I will never buy from them again! BUYER BEWARE!
Hi Leah,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about this. Please give our support team a call or write us a quick note. We would really like the opportunity to see how this might have happened and correct his.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
After giving my name, credit card info and address I could not complete my $2300. 00 ticket purchase. I called the 800 number as requested. They requested a scan of my drivers license. I requested they go out of business.
Hi Jonathan,
It sounds like you encountered one of our vendor's fraud prevention processes. I'm so sorry for the frustrating experience. There are a few things that can flag a purchase for potential fraud, in which case the vendor will request verification of the buyer's identity. For example, if the total of your order was over a certain threshold or the location of your event did not match your billing address, your purchase may have been flagged. We recognize that sending a photo or scan of your ID is an outdated verification system and is very frustrating for customers, so we have been pressuring all our vendors to update their processes. Unfortunately, not every vendor has complied yet. Your feedback helps us to continue advocating for more customer-friendly policies, so thank you for sharing your experience.
There were 3 seats available in a section and I just wanted 2. Why could I buy either 1 or 3 seats?
To print my e-tickets, I need to download the App and I really don't want their damn app. How else can I print or display my tickets?
Hey Alan, thanks for sharing your feedback! You've got two issues here that we want to address, so we're going to take them one at a time.
When it comes to why you couldn't buy just two tickets: When sellers list tickets with us, they have options to turn on different "split" settings, meaning rules around how a group of tickets may be split. In general, sellers really want to avoid getting stuck with a single hard-to-sell ticket, so it's important to them to have rules that prevent this from happening. When a seller has three tickets listed for sale as in your example, they may set up a rule that will not allow two tickets to be sold from that group, since that would leave them with just one ticket left. If you're looking for a two tickets, we recommend setting the Quantity into your search from the event page - that way, any tickets that can not be sold in a group of two will not be displayed and you can find the very best deal for the number of tickets you want.
Looking at your tickets, it looks like they don't need printing at all! The venue in this case is totally cleared for mobile entry. You can just open your tickets on SeatGeek.com using your mobile browser, and the site will show you some QR codes that you can use to get into the event. If you're having difficulty accessing those codes, please don't hesitate to reach out to us and we'll gladly help you get set up for the game!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I had no problems navigating through the system and bought my tickets with ease. It was quick and relatively painless to use. The tickets were promptly sent to my phone where I was able to view them in digital form.
I purchased 5 tickets for DC United on Wednesday night for high school seniors. They were extremely excited at getting the tickets and attending the game. When they got to the game, they were not able to sit in the seats they purchased - they were told it was "open seating", not anywhere was that mentioned. They had to find seats many rows higher - the steward would not honor their paid tickets or ask the people sitting in their paid seats to move. Is there anything that can be done about this?
This was the first and last time I will ever use this company Seat Geek. I purchased tickets the night before event. They give you an auto reply that tickets will be transferred in 48 hours. My event was happening the nexgt day. I reach out via email and via phone the next day to confirm my order. They simply say we will get back to you in a few hours. Hours go by I check my account to find that they provide me with ticket that is not what i purchased. I purchased a VIP ticket and they supply me with something completly different. NOT even worth half the amount i paid for this event. Bait and switch now hours before the event no response from the company. Honestly Stub HUB is much better Never use Seat Geek unless you enjoy being ripped off!
I requested a refund due to Covid 19, plus I lost my job, and the event, Roger Waters, is not planed for another year or more and had been postoned, you people don't realize that this is not a normal situation of circumstances and your normal policy is no refunds, all sales are final, you should do the right thing considering these unprecedented times and give refunds to people who request them. I am out $620.60 that I can not afford right now, and to hold on and wait for a concert that is going to maybe happen in a year and a half, when I am trying to pay my mortgage and bills with no income. MARK MY WORDS, I will never use your business again and I will tell everyone forever what you did to me during the Covid 19 outbreak, and I meet a lot of people in my business that I have owned for 30 years. P.S. I am posting this on every review site out there for as long as it takes!
Michael O
Hi Michael,
Thank you for your feedback. Our buyer guarantee ensures that customers will be able to get a refund if their event has been cancelled. If an event is rescheduled customers may use their tickets for the new date or re-sell them to recoup their funds.
In this instance, the event this customer purchased tickets for has only been postponed, with a reschedule date TBD. If the venue does cancel the event completely, the customer will be able to contacted about her refund options.
Venues are still making determinations as to whether to cancel or reschedule their events, and we will uphold our buyer guarantee once we have final confirmation of their decision.
Best,
CX Team at SeatGeek
If I can give them a zero I would. Worse company by far, worse customer service everything. They take for ever to help you and don't even help you fully. I was told I would receive a call back to talk to a supervisor or get help 10 times and no one ever called back. I had to call them back! They cause problems and don't take accountability for it nor try to accommodate you because of what they did. I do not even know how the company is still running! The BBB revoked their accredited and they had every right and reason too!
Despite what they say when you buy a ticket there are no "cash" refunds. They will only give you a credit and that credit can only be used once. If you buy a ticket for something less expensive then you forfeit the rest you already paid. AND you only get a year to use it. Not what they lead you to believe.
I frequently search for tickets and have bought tickets for multiple games and the process has been extremely easy. Within minutes the tickets are emailed to me and have never had a problem for any game. Will continue to use this site!
Love this app! Easy to search, awesome deal ratings, and lower fees! I won't buy tickets anywhere else anymore. I love that I can search by best deal or best seat, and the fees are lower than other sites. Quick delivery too.
Great app. I always use to get my tickets. I have been using this app for a years, I couldnt be happier about it. Its easy to use, and you get your tickets on your app, you can print it at home if you want but I personally get to my events using the app
Found great seats for our event at half the price. The tickets were delivered by email, but only 1 of our 3 seats were printable. Had to dig under "my tickets" to find the full pdf with all 3 tickets to print.
I wish I can give them zero stars
I purchased 2 tickets on their website. They send me tickets on different dates
When I contacted them to correct the error, they told me I need to sell the tickets on my own.
They scam you with the wrong ticket, and they tell you it is final go sell it.
I wanted to have a pleasant experience watching a funny play, but ended up scammed frustrated a ripped of $442.96.
I ordered tickets and they were delivered electronically in the time frame described at the time of purchase. Hopefully there will be no problems in using the tickets to gain access to the event once we arrive.
We bought four tickets to a soccer game. They were being transferred from Ticketmaster. Then we had to sign up for the soccer teams site. I did all this twice and it would not ever go any further to show the tickets with barcodes. We ended up having to go to ticket window and wait for them to investigate then print tickets for us. A man next to us was having the issue. We buy tickets for numerous sporting events and concerts. Some first hand some from resellers. Never have we had this kind of problem. It was very frustrating!
I needed one more ticket to WS for my son and found one on the day of the game. But when I purchased it, I waited for an hour without confirmation. Then was told that the ticket was no longer available at that price and had to pay $50 more. Same thing happened with the parking lot ticket. It jumped from $98.50 to over $125. I had to pay twice for the parking and did not get a reimbursement for the $98.50.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John! We're sorry to hear that you were dissatisfied with the tickets you found on SeatGeek. Remember, SeatGeek is a search engine for finding tickets to live events. That means we are a ticket aggregator and do not own any of the tickets we have on our website. That means you purchased the tickets through one of our vendors, not SeatGeek, and the vendor from whom you purchased the tickets is the one that is responsible for the delivery of your tickets. SeatGeek does not ship out any tickets ourselves as we do not own any tickets, so your best remedy is to express your concern with the vendor from whom you purchased the tickets.
If you're unsure of the vendor, what helps is looking at the merchant who charged you for the tickets on your credit card statement. You'll notice that SeatGeek will not show up as the one charging you for the tickets. Hope that helps!