Michael O.’s Reviews of SeatGeek & more

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SeatGeek

Concert Tickets

“I lost $620 no refund for postponed Roger Waters, THE DON'T GIVE A ##about anybody, DON'T USE EVER!”

6/12/20

I requested a refund due to Covid 19, plus I lost my job, and the event, Roger Waters, is not planed for another year or more and had been postoned, you people don't realize that this is not a normal situation of circumstances and your normal policy is no refunds, all sales are final, you should do the right thing considering these unprecedented times and give refunds to people who request them. I am out $620.60 that I can not afford right now, and to hold on and wait for a concert that is going to maybe happen in a year and a half, when I am trying to pay my mortgage and bills with no income. MARK MY WORDS, I will never use your business again and I will tell everyone forever what you did to me during the Covid 19 outbreak, and I meet a lot of people in my business that I have owned for 30 years. P.S. I am posting this on every review site out there for as long as it takes!
Michael O

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Thank you

SeatGeek J. – SeatGeek Rep Over a year old

Hi Michael,

Thank you for your feedback. Our buyer guarantee ensures that customers will be able to get a refund if their event has been cancelled. If an event is rescheduled customers may use their tickets for the new date or re-sell them to recoup their funds.

In this instance, the event this customer purchased tickets for has only been postponed, with a reschedule date TBD. If the venue does cancel the event completely, the customer will be able to contacted about her refund options.

Venues are still making determinations as to whether to cancel or reschedule their events, and we will uphold our buyer guarantee once we have final confirmation of their decision.

Best,
CX Team at SeatGeek