I was visiting Boston and bought tickets to a show, everything worked smoothly, except that it wouldn't accept international phone numbers. If that is fixed it would be a lot easier to use as a foreign visitor.
We were searching tickets for a game in the Bronx, found them. Once the order was done and through we realized seatgeek changed it up and gave us tickets to a game wayyyyyy out of our league. Then told us we needed a 24 hour investigation even though we found the flaw within 5 minutes. I Will never use them again and will be sure everyone I know doesn't use them in the future.
Purchased 6 tickets to a Nats game three days prior to the event. The site says don't be surprised if you don't receive tickets until the day prior or even the day of the event. On the day of, still no tickets. Reached out to SeatGeek and learned the seller was now unable to fill the order. Literally learned this whole on the Metro headed to the game. While SeatGeek customer service was as helpful as they could be (refunded money AND provided a 20% supplemental compensation, the end result was traveling downtown to the game and NOT being able to actually go to the game (all other seat options were through the roof in cost). Will never again use this site…they don't actually control the tickets…simply a paid intermediary and can't guarantee delivery of what you purchase…miserable experience for our immediate family and extended family visiting from out of town.
Everything was a good experience buying my tickets, "But" when the tickets where emailed to me and we printed them out they still had the sellers name on them, and that kinda disappointing, just wondering if I go to the concert are they going to ask for her since the tickets still have her name on them.
Straightforward, smooth process of finding good values for seats available. Purchase process was smooth, and the tickets were sent to iPhone. I printed hard-copy tickets just in case, but didn't need them as the images in the iPhone worked just fine.
Your tickets are junk dont buy them cause they dont work and there is no 100 percent guarantee like they offer! They say u gotta download the app to use there tickets but clearly states u can use your email smh.
I bought my tickets in September 2016 for an event March 24,2017. I was very anxious at the amount of time it took to get my tickets delivered to me. Constantly asking for updates on the delivery of my tickets. Constantly being told that they would be delivered in time for the concert. They were very quick to answer my emails and I always got a live person when calling. Always telling me "your tickets have been confirmed and will be delivered by the day of the event". And they were. But IF had I had to travel to my event I might have not and therefore missing my event and my refund. I would say to SeatGeek that I think you should find a way to get possession of the tickets I purchased 6 months ago sooner than the day of the event and I would always use your service. Meanwhile, you should open a side business to teach other company's your great customer service model.
Tickets could not be printed at gate. Don't know if that is a stadium issue or a SeatGeek issue but it defeats the entire purpose of the App if I have to print tickets to get in. I ended up buying tickets at the ticket window to enter.
The weather was great, so last minute we decided to look for Colorado Rockies tickets and the app worked perfectly. Found a couple tickets we liked for a great price and purchased them through apple pay, and walked right into the stadium with the tickets on my phone.
Very difficult to find a number to get assistance with. We purchased a ticket to see a concert in Florida. We live in NJ but we were going to be on vacation the week of the concert and thought it would be fun. After we purchased the ticket, the concert was moved ---postponed over a month later. Since we were not going to be in the state, we asked for a refund. Seat Geek does nothing to assist you since the concert was not "cancelled. " just postponed. I will never use this company again For everyone that need their phone number it is *******335
To respond to Kayla, here is the text of the only email I received:
"Hi Michael,
Your order for (event) is pending confirmation. Well email you with an update shortly."
What about that email suggests I should, as you say, "get right back on and try again for some tickets"?
Would I have been able to cancel the original order to assure I wouldn't be charged twice? No, correct?
Does seatgeek think 24 hours constitutes "shortly"?
What do you think I could have done differently here, Kayla, recognizing that I can't know you sell the same tickets twice on occasion?
I purchased tickets for an event three days in advance. 24 hours later, I was told my tickets were not available. The supervisor, who wouldn't give me his real name but asked to be called "JP", first told me that the seller had the option to not approve the sale within in 24 hours. To clarify the penalty the seller would receive, I was told none. When I told JP that it is silly the seller is given the chance the sell the tickets for higher elsewhere for 24 hours, the story then changed to the seller received two purchase offers for the tickets and didn't accept mine. JP said SeatGeek saw no flaw in selling the same tickets twice and not informing me for 24 hours that I would not be receiving the tickets. Their systems essentially allows multiple buyers to buy the same tickets with no recourse for the buyer who doesn't receive tickets.
I asked that they buy me similar tickets, which had risen $15 per ticket. SeatGeek chose to not resolve the dispute for $65. I will never use their service again.
Tickets never came! And customer service said they couldn't do anything about it! Email came with supposed tickets but they were blank when transferred to Ticketmaster! Am putting in a complaint and investigation!
Did not get the seats I paid for,. Very disappointed. Wanted to sit close to the stage and paid for tickets near their,. And arrived at the show only to sit in an aisle near the back of the first section. Also the tickets were mailed to me... I found that odd and wonder why they dont just use a cellphone to scan your tickets at the show, since they actually SCAN your tickets when you get to the show. I would not order from them again, and discourage anyone else from doing so. Also the service fees are ridiculous. Lame.
Hi Chris,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about this and would love to follow-up! Please give our support team a call or write us a quick note, we would like the opportunity to make this right.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
It's very easy to use and I love the cheap prices, not only that but the fees are not ridiculous when you go to check out. The fees like Stub hub are a complete turnoff, It's like $15 worth of fees and never turns out to be the price posted. Thanks again
The only negative thing I can say is that my podcast sponsorship code didnt work at checkout. But the seats were so inexpensive, and we were able to get them so easily through the app, that I didnt even care! This is now my only go-to site for tickets. I dont even bother with Ticketmaster or stubhub.
Need i say more. This was a terrible decision. Never got the tickets, the support absolutely has no power or authority to get tickets, since they are only a 3rd party group who seem to be offshore from the US. I lost over $600 on this, lost 3 tickets, dissappointed my family. When I suck as a result of someone else, I have no mercy. SeatGeek sucks, huge mistake.
This website claims to have tickets ready for you and 100% guarantee. That is not the case. Tickets were bought for the game is Lexington KY for Gamecocks and the tickets were never received! To make matters worse the tickets were over 1000 and not even a refund for their mistake. Where has customer service gone? What type of business takes advantage in this time. I would never recommend this company to anyone. The family was looking forward to this event for a long time and now it is ruined with false advertising.
Buying with SeatGeek is always easy, legitimate and a great alternative to other expensive outlets. I use seat geek as often as I can, for sports, concerts and other related events. Always satisfied. Always get a good deal!
Purchased tickets and the transaction went through on my card, but the e-tickets were not delivered. I called and after a long hold, they said they had sold the tickets already. I was refunded a few days later.
On 01/24 I ordered 24 tickets for BNP Paribas Open, Indian Wells for 03/21 and 03/22, tournament was canceled 3/08, on 3/09 I contacted SeatGeek an I was promised a refund in 5 to 7 business days.On 03/19 received an email from SeatGeek asking how I want my refund? Were the matter was already settled, or at least I believed so.
Contact them again and been told that my refund will take 90 days now! WOW
Reap off.
Call center is in Philippine and everybody was very nice and polite, but not helpful
Hi Cristian,
Thank you for the feedback. We see that this issue was resolved directly with you on our end. We were able to issue a full refund for this order back in April. Glad that we were able to get this issue resolved for you. If you need anything else, please feel free to reach us at cx@seatgeek.com.
Best,
CX Team at SeatGeek
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Thomas, we're really sorry, but that's a venue/team policy, and unfortunately the Chicago White Sox have a strict non-mobile entry policy and they require all of their tickets be printed. We'd love it if all tickets could be scanned in right from the app (and we're hoping that'll happen in the future!) but that's not the case just yet. If you have any questions about it, let us know, we'll do our best to help!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101