SeatGeek

Stay away from Seat Geek. They engage in dishonest, shady and non-transparent business practices. I purchased for 4 tickets for an NBA game which we were planning to attend for our upcoming trip to Orlando. However, our plans changed and we can no longer go to the game. I contacted SeatGeek within 24 hours of purchase to cancel our tickets and request a refund and at this point there are still 13 days to the game. In all fairness, their FAQ section states that refunds may not be possible. What I don't understand is that Seat Geek claims to be the seller when you purchase the tickets but when I contacted their customer service I was told that the ticket was sold by a "Fellow fan that used SeatGeek Marketplace"! They claim to be transparent but why hide who the actual seller is? When you are in a marketplace website such as Ebay, Amazon or Etsy, you clearly know who the seller is. However, that is not the case with SeatGeek. Instead, they like to lie about it!

At Yankee Stadium I purchased 2 e-tickets and then was led around a host of locations because they would not let me enter the stadium with the e-tickets on my phone. They also would not simply print them out for me. I had to go across the street and pay a shop owner $5 per ticket to have my tickets I purchased printed so I could enter the stadium. It seemed like a needless hassle and caused me to miss the first part of the game. Until I opened the e-tickets I received no indication this would be a problem.

I thought it would be convenient to have parking prepaid for concert at American Airlines in downtown Dallas. NOPE! The app was completely useless in directing to my spot, and the attendant informed me that the price I paid was marked up from $6 to $20. So not only did they get my money, they got my information and I got lost in the hood that smelled like poop!

Good experience all around. The site was easy to use and the prices seemed in line with other sites I checked. However, I selected tickets, entered all of my information and then when I went to press purchase, I was prompted that the prices rose. I can appreciate a spike in ticket prices, but if you lock in tickets, the price should stay consistent while you're paying for them. It left me wondering if I had actually been charged the new price, or if I purchased the tickets at all... and then was worried I was purchasing a second set of tickets. Very confusing for the customer

In the process of making a purchase their website froze, I backed out of the site and purchased from another site I am more familiar with. Bought the only two tickets on the same row that these clowns ended up charging me for. Asked for a credit within minutes of the error and they have refused. Not sure how they can sell me tickets for seats I already purchased. Stay tuned!

I bought the wrong day on accident for the band TOOL. They are playing 1/12/23 and 1/13/23 I bought tickets for 1/12/23 by mistake, and seatgeek refused to swap days out. They said theirs nothing they can do. I lost 400$ and never got to see the show. Use stubhub or Ticketmaster.

I gave them one star because 100 pounds of is not available. I bought US Open tickets in May for September 2023. The tickets were never transferred to my account. I was told it will show up and it never did. I asked for a refund and they refused because "the tickets will eventually show up". They never did. My credit card company refunded my money because they understand that if you take someone's money and don't give them the goods they paid for then that is stealing. I will never use SeatGeek again.

I bought 2 tickets with a face value of $64 ($32 each). The price listed was $128 ($59 each)-fine…but THEN they added another $40 more in service fees! I knew the Section & row but didn't even the seat numbers until they sent the tickets the day before the game. I felt completely taken advantage of!

I purchased tickets through seatgeek in April for a concert at Red Rocks in July. A week before the concert, I still had no tickets in my account, and proceeded to send them numerous emails including screenshots of my account. I was finally told that the seller had 2 hours prior to the concert to produce the tickets. So 2 hours prior to the concert, I repeatedly asked for a refund, which I didn't get. At one hour 45 minutes before concert, the tickets were finally there. Extremely stressful! We'd flown to Colorado for this concert, and missed part of the show because the promised tickets were not there. I'm requesting a full refund. Ineffective customer service.

I heard about your website through the College Football podcast The Solid Verbal. I had looked at the site for some time and when I was looking to purchase tickets to my teams game I decided to try it out.

It was very easy to find the kind of tickets I was looking for. And I cannot praise enough the very open pricing structure with the fees. Being able to look at ticket prices with the fees included is a big point for me.

In this most recent purchase, I could have saved about 16 dollars using another ticket provider but they were not open about the fees so I made the decision to support your website because I favor how the business is being run.

You can bet that if I need tickets for an event SeatGeek will be the one i check first