Frustrating experience. I would select a ticket. The system would cycle for minutes and then indicate ticket not available. So many tickets appear available. It took me 20+ minutes to get a non-preferred seat.
Also there should be a message on the site to indicate the process will move faster if the user enters their credit card and phone number in the account settings.
Well i clicked the wrong date for the foo fighters show instead of today for yesterday- we had a 1 hour to get into the city - they would not reverse charges - so we had to go- the show was fantastic but the arrangement of last minute shuffle was no fun
Now i have another ticket which i am trying to sell- but no luck as yet & 2 hrs before showtime
They charged me immediately for Rangers Orioles tickets tomorrow. They send an email to log on, but no tickets!
Game is tomorrow and I am out $150 for my son's birthday present.
I would go to stub hub but only had that $150 set aside for his present. A special place in hell awaits this group
Hi Brian,
We're so sorry to hear that there was an issue with the Rangers-Orioles tickets you ordered for your sons birthday! Tickets are sometimes delivered day-of, so we hope that they arrived between the time you wrote this review and the game. However, if your tickets weren't delivered in time, we understand how disappointing this must have been for you and your son and would like to make sure it's made right. If you haven't already contacted our customer service team, please email hi@seatgeek.com so we can see to it that you're properly refunded!
I really like seat geek and have been getting the best prices and the seat views are all great. The problem is that there are no details anywhere about what the event is. Thought I was booking a concert but it is a book tour. Obviously my bad for not doing due diligence but I guess I started trusting too much because of all the other positive experiences I've had with seat geek.
I paid for tickets to a game, thinking I was getting a deal it cost 58.00, then they also charged my credit card 24.67 fees per tickets and an additional delivery fee of 19.00. To top it off they didn't deliver anything I had to drive to the persons house to get them. It cost me more through them than through a regular site like ticket master.
I will never use them or recommend them to anyone.
Misleading pricing I will be reporting to the better business bureau. The person who dropped my tickets off sent very unprofessional text go me when I requested a refund for the misleading information about the tickets and time frame of delivery. I would recommend theses people to anyone its nothing but a scam.
Hi Elizabeth,
We are so sorry to hear that you had such a negative experience using SeatGeek.
We work very hard to make the prices on our site as transparent as possible by displaying a price that is inclusive of all fees and by linking to the official box office, but we are always looking for ways we can improve. If you'd be willing to share with us why you felt mislead, we'd be grateful for your feedback at hi@seatgeek.com.
We also would appreciate any details you'd be willing to share about your local pick up so that we can prevent others from having the same experience.
Apologies again and we look forward to hearing from you!
I've used SG half a dozen times now with no issues with tickets. Fees are reasonable compared to other sites.
I find a big plus is the transparency of the site showing ticket prices with fees included. This saves a lot of time picking a ticket within my budget.
Great experience and I hope to see Seatgeek continue the excellent service.
Do not sell your tickets thru Seat Geek. If you want to get paid for your tickets they require you to provide them with your bank account number and Social Security number. You would be crazy to do that. It is a license to steal from you. They should change the name of the company to Seat Jerk!
I love seat geek, they def show the best deals and best prices. But while we are outside of the big game, we literally had to wait up to 10 mins every time to see if our tickets actually went through. After nearly 5 tries, over 45 mins of waiting we finally had tickets. I think the wait time for confirmation is ridiculous and while waiting you don't want to try to get other comets because what if you end up with both?!? Something has to be done about the wait and confirmation time!
Awful customer service. I returned tickets twice and they combined the promo code into one which only allowed me one new purchase. A complete waste of 100 dollars and not even a response from their customer service. Just a link to an article.
But one improvement to consider - the photos showing the view from a particular section are NOT adjusted for the specific seats being sold in that section. I realize this is a tall order, but with todays technology, l imagine this can be done
Bought tickets for Cowboys Giants game for friends. The tickets would not transfer even after installing the SeatGeek app. Our friends had to go to ticket office to have tickets printed. Long story short it took 45 minutes they missed the whole first quarter.
Buy your tickets from other ticket resale sites.
This was a technical ticket nightmare!
Hi Bill,
Thanks so much for sharing that feedback here. We looked into the order number you provided, and you're totally right that there was an issue with that ticket transfer. Technical issues like that are really rare, and we take them super seriously. While of course we're glad that your friends were able to get their tickets from the box office, it's definitely not ideal that they got stuck in a line to get there, and missed part of the game. Our first priority is always to get folks into their event on time and in a good mood, and that it's not okay that this wasn't the case for you and your friends.
That said, we'd really love the chance to win back your trust with us and our site. We've applied a $100 promo code to your account, usable on your next promo eligible purchase with us. (The easiest way to see which tickets are eligible is to filter by selecting "Supports Promo Codes Only” via the app or changing “All Ticket Types” to “Promo Eligible” on the web.) There is of course no pressure to use it-- totally up to you. But we know your experience with us was a negative one, and an outlier, and we want the chance to show you how smoothly things usually go.
Thanks again for your time in writing that feedback. If you have any questions, please feel free to reach out to our CX team directly.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I purchased tickets to a show in Vegas and the venue said they were fake. No one from SeatGeek would help and they still haven't refunded them. The venue said it happens all the time with this company
I like it, except that you can't select more than one purchase at a time. We tried getting two areas of seating for our family so we could sit together on the same row but had to do two separate orders which caused us to lose tickets within the same row. We have a young family with a special needs child so it is important for all of us to be together.
Bought a parking pass for an MLB game on the site. The parking pass would not open. We had to cash park and I finally after a lengthy ordeal got a hold of customer service. Customer service could not open either. They will not give us a refund unless we provide the ticket for cash parking. I explained we did not get a receipt for cash parking but they will not give me a refund of $124 unless I can produce it. I provided tickets to the baseball game but that's not sufficient. This is complete fraud. The fact that my ticket didn't open is not relevant to where or how we parked since the pass they sold us didn't work.
A ticket for an event was purchased and provided by SeatGeek that was not a valid form of entry to the event. Their Buyer Guarantee clearly states "Your tickets will provide valid entry to the event" and "If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund." SeatGeek was contacted immediately when the ticket arrived and was discovered to not be useable. The wristband came tightened to the point that it is not wearable and the design of the clasp is such that it is impossible to loosen once it is tightened. I waited on hold for a collective 4 hours, was hung up on and given the runaround for one week until they told me they would not offer a refund for their mistake nor provide a valid replacement ticket to the event. This business practice is nothing short of a scam. They do not honor their Buyer Guarantee and do not care about their customers, their time or their money.
The easiest user-friendly app to buy tickets! Effortless! I say this because after using another app I was burned into thinking I had a ticket and was forced at the last minute to go across the street before gametime and buy a paper ticket on top of being charged by the other online company for the ticket that never appeared. So now I have to call them and try to get my money back
I missed three innings of the game in a huge debacle due to not printing out my tickets beforehand (it's 2018 most people don't even own printers anymore). After waiting in a long line only to be rejected I had to go to the ticket box to confirm my tickets who also rejected them and made me walk to a FedEx to print my tickets out. Once I reached the FedEx it took another 20 min just to figure out with help how to print the tickets from a phone. Every time I send the tickets to someone else they had to create their own account just to view the tickets. Very bad UX and extremely frustrating when trying to piece things together. I'll never buy off SeatGeek again.
Customer service is HORRIBLE! Bought tickets to an event that was canceled. Instead of getting my money back seat geek went the refund route. The amount of the refund was enough to pay for another event and still have a bal. I've been trying to get in contact with an actual person can help me out and explain where the the rest of the refund go and why I can't use the remaining bal credit for another ticket?
I had a bit of an issue with a double purchase and I was stuck with two sets of four tickets to a game the me xt day. After reading some less than stellar reviews, I relisted the four unwanted tickets back on the site. I now realize that those negative reviews must've came from people that didn't reach out to SeatGeek my first email to them was answered promptly. They offered me a full refund or to keep the extra tickets at half price. One of the tickets I relisted was sold and I was worried that this would void my return. Not the case. They still offered full refund on the three tickets. Both Rob and Roxanne were more than helpful and I will continue to use SeatGeek for all my ticket needs.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
Apologies for the initial confusion with the ticketing process! Seems that you were purchasing tickets for a pretty popular event. We're an online marketplace, so tons of orders go through at the same time. As a marketplace, we rely on sellers for certain inventory. Sellers get tons of orders throughout the day and it does take sometime for their inventory to update via the site. If an order went through earlier than yours, this could've been why the tickets weren't available. Truly sorry for any confusion there.
If you have anymore questions, please feel free to reach out to hi@seatgeek.com.
Stay safe,
CX Team at SeatGeek