SeatGeekReviews 2,560

I recommend to go with any other provider for your tickets than SeatGeek! Even the agent on the phone said "you have much more Felixibility with Seathub and we don't offer refounds and there nothing our office does to help customers since we are the secondary holder for all the tickets" what kind of bull$#*! is that? So basically you $#*! yourself over if you purchase from SeatGeek. I asked the agent if I was able to speak to a manager regarding my concerns and he said no. I said I have used SeatGeek in past and I was looking forward to be a customer because of my on resolved issue I was going to discontinue to be a customer and they didn't even care. In the past I have purchased tickets and I had been content until this event that I ran into problems with the event being delayed 3 times and now it is to be determined. My friends have already resounded their tickets in the meantime I spoke 7 agents spend hours of wasted times. Thanks for treating your customer like $#*!. SeatGeak! I will never purchase from this place again. The agent were unhelpful and rude.

Did not receive our tickets before our concert. The day of the concert I was told if the seller did not fulfill our order then I would have comparable tickets or upgraded tickets but had to wait 2 hours before the concert to give the seller time to fulfill the order. It was not fulfilled. They could not give me comparable tickets because they were sold out. At this time I was outside the stadium waiting to go in with tickets because they told me earlier that they would provide me with comparable or upgraded tickets. When I called back at 5 (because they never called me back) I was told I could get a refund or a "significant downgrade!" I was outside the stadium I had no tickets- I told them I will take the downgrade but I paid for better seats so I expect a refund of some sort. They refuse to give me one. I'm 6 months pregnant, and over the day accumulated almost 3 hours on the phone with them. It was very stressful and I will never use this company again. They just want your money they don't care about your consequences.

I agree with some of the comments on this review. SeatGeek promoted seats for a show starting that they have the best prices. To save even more they offer an option to allow them to assign seats for you. They guarantee the seats will be together and list a number of sections where your seats could be located. I purchased x4 tickets. My seats were finally assigned, 3 months later and are literally in the worst 4 seats in the theater, located in the far rear corner. I have since found the price for these seats at a third of the price elsewhere. I contacted SeatGeek, after some difficulty finding any contact (good luck finding a phone number - there isn't one). I was basically told that they will do nothing except offer a $20 voucher off my next ticket purchase. $20 should have been discounted off my initial purchase anyway as it was my first purchase and that is their offer. As I told SeatGeek, I will never use them in the future. Don't risk you're money buy from a trusted source

Bought 2 tickets to a football game. All my info and confirmations were correct, but they sent me tickets for the wrong game. I contacted the actual seller, Seat Geek ASAP, they told me I had to contact FanExchange (the actual seller) to straighten out the problem. Nowhere is it printed that they are not the actual seller and not responsible for the transaction.
FanExchange acknowledged the mix up and told me they would have the correct tickets to me in 30 minutes. Of course, no tickets or update from FanExchange. I called customer service the next day and finally got the correct tickets emailed to me.
In the future I will stick with Stubhub and Vivid Seats, they may be more expensive, but at least you are dealing with the actual company, rather than a 3rd party.