Scrubbi

The most unprofessional, unreliable, and untrained cleaning service I have ever had. I have things broken in my home, and house was left dirty and in shambles. Avoid them at any cost

Had a great experience with the cleaner I had from Scrubbi recently!
They were professional, efficient and had great customer service. I definitely will be using them again! Thanks Scrubbi
Niall

Very professional cleaners and high quality service. I am looking forward to my next service date. Would highly recommend Scrubbi to friends and family.

They have never done a good job cleaning my home, I complained about the cleaning they were very quick at sending over another person to clean, they did a poor job as well, the cleaners do not know who to use a Central Vacuum or a Mop and bucket, my toilets and oven top were not cleaned, the cleaners will not pick anything up at all. If you a single piece of paper on the counter they will wipe around it. I was told "if you want all the counters cleaned and wiped please go around and remove every item that you have out put in a separate area of your home that we are not cleaning, and then put them back after the cleaning is complete". If I am not home they will not tern the alarm system back on, they will leave your home unsecure. This is worst cleaning company I have ever dealt with. You need to buy a 1 year cleaning contract and they will not let you out of it... my mother and I bought a year cleaning package for each of our homes, she has the same complaints and has even told the cleaner to leave as the cleaning job was so poor (my half blind disabled mother could still see the missing areas room to room)... RUN AWAY FROM THIS COMPANY
*** the photos that I have added from after I complained they sent another cleaner to my house and this was after that cleaning.****

I hired Scrubbi for the first time last year for a move out clean. They did such a wonderful job, I hired them on a regular basis for my new place. I would definitely recommend them!

Scrubbi really came in clutch for me I had in-laws coming in for the weekend and I had just gotten back from a work trip when my dog got sick (yuck yuck yuck) took care of the big mess myself but that took a lot of time to get a carpet cleaning hand tool and I didn't have time to actually get the cleaning done which I HAVE to do because my mother in law is Romanian and does not have any tolerance for homes that are not in aboslutely perfect condition even though BOTH people living in the home have full time jobs. Either way I booked this company last minute and they came in and did a great job and my MIL didn't make any remarks about the cleanliness of our hokme so that get a 5/5 from me!

I have had 3 different cleaners coming to my home, and not one of them was able to deliver the promised services.
I am not sure if they are training them, and or advising them on what needs to be done, however, as of yet I have not once had a clean house after them leaving.
I have sent photos last time, with what the short comings were, the cleaner they sent to remediate soaked all my wood floors, while not cleaning others, were the first one didn't clean them at all.
Today another cleaner came, again not all floors are cleaned/washed, the kitchen was not cleaned at all, my appliances are still dirty, and yes dusting didn't happen and the main floor bathroom hasn't seen a cleaner either. The cleaner was done in just over two hours, for a 1700Sqft house with all hardwood/tile floors, 3 bedrooms, 3 bathrooms, and a large kitchen.
My apologies, but I have cleaned my house for quite some time and I know that this can not be accomplished in that time frame.
I called again and wanted to speak to a manager, to come to an agreement, as of what is expected in regards to what the expectations are from a house cleaning service and was told he/she isn't available.
So I asked for the cleaner to return as my house isn't clean, and it is ThanksGiving weekend, and guess what, your not able to do so, for a weekend I have friends and family coming over.

Had an appointment where no one appeared and no one reached out. I've attempted to contact via phone, email and webchat and all are non-responsive.

We've been using Scrubbi for about 14 months now and we've been very happy with both the customer service and the cleaning professionals. They are prompt, corteus and efficient always. Very happy

DO NOT BOOK WITH SCRUBBI. YOU WONT PASS A MOVE OUT INSPECTION.

I wish I had read the reviews before booking. It is extremely suspicious to me that all of the 5 star reviews are from accounts that have only have one review linked to their account and it's only for Scrubbi. I wish there was a way to report these guys. Also very suspicious that they have an instagram account with 20k followers but if you check their posts they barely get 5 likes per post… seems odd no?

I booked for a move out cleaning after I removed everything from my apartment and we were very disappointed. I ended up having to pay another cleaning fee from a different company. There was dirt/dust left on floor. A lot of things on their list weren't done. I maintained the cleanliness of my apartment while I stayed there but during my move out process I knew it would get a little more messy with movers coming and going which is why I booked with Scrubbi to make sure I didn't miss anything. There was no huge stains/mess for them to clean so I don't understand how barely anything was completed during the 2 hours the cleaner was there. My expectation was that at the very least the floors would be spotless, they were not.

The cleaner also expressed to my landlord, who had let them into my place, that Scrubbi does not pay them properly and encourages them to stay for as little time as possible. I wish there was a way to report these guys. It's a total scam.

We had Scrubbi come out to clean the entire house for our open house to sell it. The house is in very good shape and my parents just moved out so it had only the basics in the house to clean. We asked for cupboards, fridges, fans (low fans), inside windows, floors, dusting… For the amount of money we paid I would expect a few ppl to come out but sadly only one. They didn't need to vacuum because I just had them cleaned so a bonus for them. Well, they did such a bad job that none of the basics were even done floors not swept, windows not clean, nothing dusted, fans dirty the list goes on and on. I tried calling them and after a lot of complaining they agreed to send someone to re-clean after our open house but not before. I wish I didn't bring them back for a re-clean because they broke 2 of our blinds and still the place was not clean. I called them back and told them what happened but once again they were just very defensive and didn't care to help. I emailed headoffice scrubbi and still have not got a reply. Warning they charge you before and they WILL NOT return your money if they do a bad job. I told them that I have lots of pictures I could send them or they could come out and see for themselves but they still didn't care to see or ask me to send the pics.
Now this was done a while ago but know they spam me. I get emails from them 1-2 times a day. I have unsubscribed and emailed them but they still send emails. Dont ever use this company!
This was 5 years ago and I'm still getting spam texts and emails.

We hired and paid Scrubbi $400.00 to do a detailed cleaning of our empty condo that we were selling. We had the trust and belief that this company would do a great in job making sure that our place was clean and presentable for a few showings of the condo that were booked.

The cleaner came to clean the condo on Monday, September 21st. The following morning I came to do a quick inspection of the condo before the condo showings were to begin. When I walked in to the condo I couldn't believe my eyes. The carpets were dirty and there were bit of paper all over the carpet, essentially it was never vacuumed. The top of the fridge was not cleaned, oven was not cleaned, blinds were not cleaned, she just slashed some bleach in the tub and this left streaks.

I can't believe that this company would charge us $400 dollars for this type of work and I bet the cleaner wasn't in our condo for even an hour cleaning.

Since the condo was still a complete mess we had to spend three hours cleaning to make the place somewhat presentable to the potential buys. When we called Scrubbi to get a complete refund they advised us that they dont provide refunds, they told us that they could have another cleaner some and clean the place. However, this didn't work for us since we were having showings in just a few hours.

Worst Service and no empathy.

The service may be great. I havent had them yet. I am commenting only on the price.
I was quoted 30.00 an hr. Okay, then I was quoted 165 for just the bottom floor. ( a backsplit). I explained that I only use the kichen. I dont even use the bathroom.
I told him I thought it was high, but, I would try it out. I have emails quoting
The price of 165.
Not once did he say Plus the sales tax. I have NEVER been quoted a cleaning price without including the sales tax. I gave him my credit card and again asked him what the total was. His response: 330.00.
When I got the confirmation email, I was shocked that sales tax was added. By the way, I had to commit to 2 months. ( I wonder why).
When I sent an email questioning the sales tax, he turned it back on me and said its against the law not to pay sales tax. I accused him of pleading ignorance and that he knew what I was referring to.
I then asked him via email if he belonged to the better business bureau. I have not had a response yet.
I am a disabled senior citizen so vulnerable people be aware.
I do have some proof, but, It is probably a he said, she said and I lose.

Great service! Cleaners and office staff were very friendly and professional! Will 100% use scrubbi again! Thank you!

This is the second time we've used Scrubbi and we have nothing but great things to say about them. We will be using them again.