Checklist of a clean home. Light switches who cleans those? Scrubbi. Baseboards? Been a few years since those have been cleaned!
This has been the WORST company I have EVER dealt with. I would never work with them again. They have been awful.
Terrible cleaning service was provided throughout the contract. I am appalled at how this so called cleaning company has continued to operate till today. Firstly, let me be clear this is a communications company, not a typical cleaning service provider.
They hire their cleaning staff as independent contractors. These contractors are not paid gas money. As well as, the contractors also pay for cleaning supplies out of their own pocket. On the other hand, they will cleverly ask the customer to provide a vacuum, mop, and a broom (citing cross contamination as the reason, oh please). Notice how the company isn't paying for any of this, besides maybe hungry for acquiring more customers. Again I know this because I have spoken to a few cleaners as the level of inconsistency between one cleaner to another had been mind boggling. One may be excellent while the other knows nothing about cleaning at all.
Honestly, this isn't surprising as the cleaners are given NO training. Rather, all they have to do is pass a cheap background check and if they pass, they are just given a one size fits all checklist and told to do their best. Also, the worst part, if the cleaner breaks anything at the client's home, the cleaner pays for it all. And the cleaner also works long shifts alone, upwards of over 8 hours. And from what I know, the pay is paltry. Again, I will not name this cleaner, well because not only did I forget her name now lol, but also because she may still be working for this company.
So if anything gets stolen from your home, you are out of luck. The best they will do is credit you for the amount of clean you purchased back onto the account. (Also mentioned in their terms and conditions) And forget about even asking for refunds, they will RIP you apart just for asking.
I'd suggest reading their terms and conditions which can be found by a quick web search or on the site. (prepare yourself to be shocked) as well as dont pay for a year upfront, you will regret it, trust me when I say this. They will cancel on you last minute, and quality is just not on par. As when they make a booking, they will cleverly ask within their whole schpeel if you agree to the terms and conditions outlined on the website, a normal consumer would say yes, but I would suggest you actually read it first and take your time.
Answer: My experience has been terrible, but others haven't been, so a legit company that does some scams?
Answer: I had another cleaning company bail on us the day of and Scrubbi ended up being able to find someone come to my home and clean it. Much better than my previous times with the other service (not going to s*it talk any other company). They have lived up to that sane standard since.
Answer: A promotion they were offering caught my eye and decided to try them out!
Scrubbi has a rating of 2.2 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scrubbi most frequently mention and main floor. Scrubbi ranks 140th among Cleaning Service sites.
Hi Marie, Thank you for the stars! Glad to hear you had a great experience with our services and looking forward to hearing again from you soon