Scrubbi

Disappointed in the slow response to my request for my initial cleaning. Have emailed 3 days ago and phoned and a message left that Scrubbi would call back within 7 minutes. It's now been over an hour.
Just found out they've closed. Will be filing a claim in small claims court

This is a despicable company to work for. They change your schedule several times a day cancelling jobs and re booking. The app lags so it's difficult to keep track.

On several pay days I would receive an email stating my payment is in queue and will be processed in a few days. LIES! I am still waiting for a pay that is almost 2 weeks late after they stated it would be in my account 8 days later.

This company causes more stress on myself and family and don't even consider how their front line workers will pay their bills.

I have contacted labour board as I stopped working due to not being paid. Currently owed 4 weeks of pay and the company has not got back to me of when to expect payment ‍

Scrubbi does not paid their contractors. Your house might look great and you may have paid for it, but the person who did all the work never got paid a penny!
STOP using this business! Support your Local Businesses!

I'm in my second year of biweekly's with Scrubbi, I will not be renewing, and will sue to get the rest of my unfulfilled appointments. The login of their website has been down over a month, their phones and emails go unanswered. Reading other reviews shows they've not been paying their workers so the company is likely bankrupt. I haven't had a cleaner come as scheduled in months. I thought they were good, but they really went downhill.

I worked for Scrubbi for a couple months and they are still 3 pay checks behind. Scrubbi owes me more than $600 from working for them. I contacted Scrubbi and they said I wasn't even allowed to talk to higher management about it. Support a cleaning company that actually pays their employees.

Do NOT use this service.

I've spent several thousand dollars purchasing Scrubbi cleaning services for my air b and b apartments in Ottawa.

Their service is very poor. Many of the cleaners show up late and do not even know how to put clean sheets into a bed ( I have personally shown 5 of their cleaners how to make a bed!).

Cleaners often arrive late and twice in the past week, in-spite if sending email confirmations about my scheduled cleanings, their cleaners did not show up at all.

When phoned, there is no one picking up calls, when messages are left, no one returns calls, emails are left unanswered.

The terrible service from this company is having a negative effect on my business.

I do NOT recommend this service to anyone. It is a sham.

I have worked for this company. The CEO of this company does not pay his cleaners. He uses us and then not reply to calls or emails. Then hires more people and doesn't pay them. I would recommend hiring a company or a private person that cares about you and /or their cleaners. Also this company will sign a contract with their customers and has a no refund policy. So you as the customer you will not get any of your money back. Think about hiring them to clean your home and remember they do not pay and will take your money. You will get nothing in return or poor cleaning jobs.

I worked are with this company made sure houses were clean and made sure people did walk-throughs I drove long distances to clean houses will stay extra time to make sure everything was clean. They sent me the paperwork showing how much I'll be paid then I never got paid and they never bothered contacting me at all. They wasted my time, and I heard bad reviews while I was working, don't recommend this company

I had booked a cleaning service almost two weeks ago. No one showed for the appointment and there was no follow up. I called the operations team all day to check in and confirm the appointment and no one picked up. I spoke to the reception team who booked the appointments and they said they would pass the message along to the operations team to no avail. I then called to complain and someone said they'd pass that message along to management. I e-mailed Richard (the gentleman who booked my appointment) that same day complaining and did not hear back from him. I have left at least 5 voicemails and sent 4 emails since then and there has been absolutely no response from them as to what happened with this service and now me asking for a refund. It seems they are avoiding me. I would like someone to contact me ASAP so I can get a refund. This is completely unprofessional. Do not book with them. Terrible customer service.

I like many others have still not been payed and am owed $600+. They no longer respond to my emails and keep saying they are going to pay me but keep moving the date. Do not work for them. Do not support them.

They don't pay they their employees, u won't get paid.
They don't give you bonuses that's a lie, they say they do.
They don't answer the phones, CTV News went there the Owner Daniel Eckhart is a liar, he needs to go to jail because he hasn't paid hundreds of employees.
They don't train the employee's properly.
Do not sign a contract with them, u will get a terrible job cleaning.

The worst cleaners I have ever hired. Multiple bad cleans after I bought a package. Today the cleaner was here three hours and only wiped down exterior kitchen cabinets and appliances and didn't even do that well. Did not vacuum, mop or dust anywhere on our small main floor. Did not enter the second floor. Left without speaking to me, instead writing a note on a piece of paper towel! I was upstairs working. Clearly I needed to be watching her instead. My right wrist is broken and my arm is in a cast so this pre-holiday cleaning was important. I am baffled as to what she was doing for all that time.

Really disappointed I paid for the year of service. I have had mostly disappointing cleans each month. I was hoping they would refund the rest of my money for the year but they refuse. Now I'm stuck with this service every month and am continually disappointed each time I return home when they've been here. Not sure how they have so many good reviews. Looks like they send their good cleaners to the one off appointments, and send their new ones to people locked into contract.

I was not satisfied with the first 3 cleans of my new place in Edmonton so I called Scrubbi for some professional service. Working with many different cleaners in BC through my work, I have a high standard. Scrubbi collected a large fee from me understanding my concern and promised to send me their more experienced cleaner and even gave me her name. The person that showed up at my door was a different person who only started cleaning two weeks ago and didn't know how to operate a wet vac. Construction dust was my main concern! Now they are telling me a manager will try to get back to me in 3 days but there is nothing they can do and they can't refund my money. Scrubbi, you just stole my money. Call me back immediately

From start to finish Scrubbi takes care of everything. The moment you call in to get a quote you are greeted with a Scrubbi concierge, who makes you feel valued and listened too. They were able to adapt their cleans to my specific needs and wants.
SUCH a positive experience from start to finish. The clean was incredible, Bailey did such an amazing job. She even took extra time in my kids rooms, and in my kitchen. I would HIGHLY recommend her if she's available.
5 stars all the way around

I started fairly quickly with this company, they did all online interviews and orientation. I cleaned for a week and I hated it. I only went with them because they promised 24$/ hrs plus tip. It's subcontracted so I had to buy my own cleaning supplies and write off all things like gas ect. I felt like a cleaning mule, only going to big homes by myself and then having to rush across the city (Calgary being very large) and no break in between. Hours were inconsistent and my final straw was they kept sending me to wrong addresses and I ended up cleaning the wrong house! So I gave them my notice because I felt like I was spending more money then I was making. Well it's been a month now and they haven't paid me at all! They've given me the run around via email, won't return my calls so I've reported them to chamber of commerce. Bad reviews all around for this company! I've gone down a rabbit hole and come to realize they even scam their customers of money!

Long story short, they don't pay their contractors.

I picked up an extra shift with the promise to be paid within 2 business days, as of writing this review it has now been 14 business days. To top of the lost of trust, they have completely stopped responding to my emails of me requesting to be paid!

Clients experience the money grab from the front end, cleaners are feeling the money grab on the back end. Everyone should run from this company! Not honest or trustworthy to work with at all!

My partner booked this company for a move out/open house clean. He was very detailed in what we needed done. He forgot we needed 2 ovens cleaned but he told them that we had 3 stories and 5 bathrooms that needed to be scrubbed down. The main floor walls were just painted so we did not need walls cleaned on the main floor. We needed to have window jams, windows and floors cleaned. Most of the furniture had been removed. First of all they charged a whopping 600 dollars and when they found out we needed 2 ovens cleaned - racks scrubbed and self cleaned - they charged another 200 dollars! One person showed up. I asked where the other people were and was told they always send 1 person. It took her 4 hours to do 3 bathrooms that were cleaned by another cleaner on a regular basis. She wiped the kitchen and thats all the time she had. Just freakin ridiculous. We had to clean the rest as we had an open house the next day.

I had requested cleaning services from this company.
Please allow me to warn you that they charged me $600 with promises to have the house cleaned based on what I am paying for.
Top floor - no windows were cleaned, bathrooms cleaned, floors not touched, walls not wiped.( I was assured walls will be washed)
Main floor- counters not touched, lower cabinets cleaned, top cabinets not touched, floors were cleaned, closets not swept or mopped, walls not washed
Basement- not touched at all.
When I called to complain, and yes, I was very frustrated, I was told they have a 24 hour policy if not satisfied.
Not having being able to accommodate that because of various reasons, they offered me a $194 refund- for job not completed and want to wash their hands off this problem.
Please watch out!