Scrubbi

Since I started using bimonthly Scrubbi services my quality of life has definitely improved. I now have more time to declutter and prepare for our eventual move to a smaller place. I love the way our house looks after a Scrubbi treatment. I especially appreciate the way some of the Scrubbi cleaners work very hard, paying attention to detail and going the extra mile. For example, on October 28 I noticed how the couch throws were neatly folded, the garbage can, stove, and kitchen sinks sparkled, and even the kitchen window above the sink was spotless.

We signed a contract for 12 mos and they ghosted us and stopped showing up after 3 mos, owing us $1800.00
Worse company ever, and cleanings were average, falling between mediocre to good.

My first time hiring this cleaning team, they did an amazing job and were very professional. I would highly reccomend and hire again :)

I'm in my second year of biweekly's with Scrubbi, I will not be renewing, and will sue to get the rest of my unfulfilled appointments. The login of their website has been down over a month, their phones and emails go unanswered. Reading other reviews shows they've not been paying their workers so the company is likely bankrupt. I haven't had a cleaner come as scheduled in months. I thought they were good, but they really went downhill.

I worked for them for nearly 6 months. They stopped paying me and it turns out many others have been scammed by them. Please don't waste your money hiring them, they rip off their cleaners off as much as they rip clients off. We have to pay for supplies, gas, and are made to attend jobs far away from where we live. I am still waiting for my last pay, I email them regularly and their responses claim they have passed my concerns to accounting, that they are "actively working on this matter". All lies.

They don't pay their contractors, they say bull$#*! excuses like that they're changing their method of payment but it's all lies and just end up ghosting you. I only worked there for 3 weeks before I realized something fishy was going on with this company.Don't trust, buy or do anything wit this company. I've had to use my own gas, and money for supplies and you're working as a "contractor" Trust me stay the $#*! away they're slimey and scam. They're lucky they don't have a headquarters anywhere in the CALGARY area they would've gotten their windows bashed the $#*! in

Disappointed in the slow response to my request for my initial cleaning. Have emailed 3 days ago and phoned and a message left that Scrubbi would call back within 7 minutes. It's now been over an hour.
Just found out they've closed. Will be filing a claim in small claims court

They don't pay they their employees, u won't get paid.
They don't give you bonuses that's a lie, they say they do.
They don't answer the phones, CTV News went there the Owner Daniel Eckhart is a liar, he needs to go to jail because he hasn't paid hundreds of employees.
They don't train the employee's properly.
Do not sign a contract with them, u will get a terrible job cleaning.

Long story short, they don't pay their contractors.

I picked up an extra shift with the promise to be paid within 2 business days, as of writing this review it has now been 14 business days. To top of the lost of trust, they have completely stopped responding to my emails of me requesting to be paid!

Clients experience the money grab from the front end, cleaners are feeling the money grab on the back end. Everyone should run from this company! Not honest or trustworthy to work with at all!

I worked for Scrubbi for a couple months and they are still 3 pay checks behind. Scrubbi owes me more than $600 from working for them. I contacted Scrubbi and they said I wasn't even allowed to talk to higher management about it. Support a cleaning company that actually pays their employees.

They don't always pay their cleaners. My daughter is owed 600.00 from May 2023. Multiple emails and no response. We will be suing them.

One thing I really love about Scrubbi is their customer service is top notch! They are extremely responsive to client needs. Not only that but the cleaners are consistently professional, polite and thorough at their jobs. Very happy with the service thus far.

My fiancée is currently working for scrubbi but won't anymore. They haven't paid her for her hours since February 17th and they are ignoring her calls and not responding much to her emails. This is ridiculous behaviour from this company. Do NOT use their services. They also never train their employees, they send you across cities without any breaks between appointments and won't pay for your gas nor supplies, time travelling etc.

This is a despicable company to work for. They change your schedule several times a day cancelling jobs and re booking. The app lags so it's difficult to keep track.

On several pay days I would receive an email stating my payment is in queue and will be processed in a few days. LIES! I am still waiting for a pay that is almost 2 weeks late after they stated it would be in my account 8 days later.

This company causes more stress on myself and family and don't even consider how their front line workers will pay their bills.

I have contacted labour board as I stopped working due to not being paid. Currently owed 4 weeks of pay and the company has not got back to me of when to expect payment ‍

I've booked with Scrubbi three times - someone sold me a package. It was a huge mistake. Three cleanings in, the work is surface and inconsistent - I can't imagine any of their staff have had any consistent training. The worst part is that I book appointments and plan my day around them, and people don't show up anywhere near the scheduled time (every time) -- there is no indication that anyone is coming at all, and it is impossible to get in touch to even find out a general ETA. I can't believe this is a business, it is so poorly run and, as a customer, has caused much more stress than anything else.

Really disappointed I paid for the year of service. I have had mostly disappointing cleans each month. I was hoping they would refund the rest of my money for the year but they refuse. Now I'm stuck with this service every month and am continually disappointed each time I return home when they've been here. Not sure how they have so many good reviews. Looks like they send their good cleaners to the one off appointments, and send their new ones to people locked into contract.

My son has worked for them for 2 months and now won't return his calls or emails and owes him $400
This company is a scam
Don't use them!
They scam their employees.

Do NOT use this service.

I've spent several thousand dollars purchasing Scrubbi cleaning services for my air b and b apartments in Ottawa.

Their service is very poor. Many of the cleaners show up late and do not even know how to put clean sheets into a bed ( I have personally shown 5 of their cleaners how to make a bed!).

Cleaners often arrive late and twice in the past week, in-spite if sending email confirmations about my scheduled cleanings, their cleaners did not show up at all.

When phoned, there is no one picking up calls, when messages are left, no one returns calls, emails are left unanswered.

The terrible service from this company is having a negative effect on my business.

I do NOT recommend this service to anyone. It is a sham.

Don't bother buying their service. They do not have good cleaners and if you find one good one every now and then you will never see them again. I bought the 1 year service and stuck as they will not refund. I probably had my house cleaned more than 10 times but only 3 or 4 was actually good.
They will send someone again if you are not happy but who has the time for that. I hired them as I do not have the time to clean but this added more stress for me. The worse part of it is that I give feedback every time but not improving their service at all. Do your self a favour and hire someone else.

I had booked a cleaning service almost two weeks ago. No one showed for the appointment and there was no follow up. I called the operations team all day to check in and confirm the appointment and no one picked up. I spoke to the reception team who booked the appointments and they said they would pass the message along to the operations team to no avail. I then called to complain and someone said they'd pass that message along to management. I e-mailed Richard (the gentleman who booked my appointment) that same day complaining and did not hear back from him. I have left at least 5 voicemails and sent 4 emails since then and there has been absolutely no response from them as to what happened with this service and now me asking for a refund. It seems they are avoiding me. I would like someone to contact me ASAP so I can get a refund. This is completely unprofessional. Do not book with them. Terrible customer service.

I have worked for this company. The CEO of this company does not pay his cleaners. He uses us and then not reply to calls or emails. Then hires more people and doesn't pay them. I would recommend hiring a company or a private person that cares about you and /or their cleaners. Also this company will sign a contract with their customers and has a no refund policy. So you as the customer you will not get any of your money back. Think about hiring them to clean your home and remember they do not pay and will take your money. You will get nothing in return or poor cleaning jobs.

Had them clean a condo of mine that was vacated. Happened last minute and they managed to send a lady over the next morning right away. Pleased with the result.

They owe me 0ver $1400, please do not use this service, go for another cleaning company, they are scammmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm