Scrubbi

My partner booked this company for a move out/open house clean. He was very detailed in what we needed done. He forgot we needed 2 ovens cleaned but he told them that we had 3 stories and 5 bathrooms that needed to be scrubbed down. The main floor walls were just painted so we did not need walls cleaned on the main floor. We needed to have window jams, windows and floors cleaned. Most of the furniture had been removed. First of all they charged a whopping 600 dollars and when they found out we needed 2 ovens cleaned - racks scrubbed and self cleaned - they charged another 200 dollars! One person showed up. I asked where the other people were and was told they always send 1 person. It took her 4 hours to do 3 bathrooms that were cleaned by another cleaner on a regular basis. She wiped the kitchen and thats all the time she had. Just freakin ridiculous. We had to clean the rest as we had an open house the next day.

As a mom of two teenaged boys, I really need(ed) help keeping the house clean. Scrubbi is not a good option, however, though the price seemed right. I wonder how the cleaners even could make money. That said, the cleaning more times than not, was a big disappointment and I always had to clean more. I spoke to customer service a few times. I even had a ring go missing and no consideration from management. I can appreciate standing by their staff, but I legit am missing a very special ring since the cleaner was in my home.
I have since cancelled, even though I have 3 months prepaid. I do not trust them to come into my home. Not a nice feeling.

Don't bother buying their service. They do not have good cleaners and if you find one good one every now and then you will never see them again. I bought the 1 year service and stuck as they will not refund. I probably had my house cleaned more than 10 times but only 3 or 4 was actually good.
They will send someone again if you are not happy but who has the time for that. I hired them as I do not have the time to clean but this added more stress for me. The worse part of it is that I give feedback every time but not improving their service at all. Do your self a favour and hire someone else.

They don't pay their contractors, they say bull$#*! excuses like that they're changing their method of payment but it's all lies and just end up ghosting you. I only worked there for 3 weeks before I realized something fishy was going on with this company.Don't trust, buy or do anything wit this company. I've had to use my own gas, and money for supplies and you're working as a "contractor" Trust me stay the $#*! away they're slimey and scam. They're lucky they don't have a headquarters anywhere in the CALGARY area they would've gotten their windows bashed the $#*! in

I've booked with Scrubbi three times - someone sold me a package. It was a huge mistake. Three cleanings in, the work is surface and inconsistent - I can't imagine any of their staff have had any consistent training. The worst part is that I book appointments and plan my day around them, and people don't show up anywhere near the scheduled time (every time) -- there is no indication that anyone is coming at all, and it is impossible to get in touch to even find out a general ETA. I can't believe this is a business, it is so poorly run and, as a customer, has caused much more stress than anything else.

Since I started using bimonthly Scrubbi services my quality of life has definitely improved. I now have more time to declutter and prepare for our eventual move to a smaller place. I love the way our house looks after a Scrubbi treatment. I especially appreciate the way some of the Scrubbi cleaners work very hard, paying attention to detail and going the extra mile. For example, on October 28 I noticed how the couch throws were neatly folded, the garbage can, stove, and kitchen sinks sparkled, and even the kitchen window above the sink was spotless.

I hired this company to do a moveout clean. One very young inexperienced woman arrived two hours late. Obviously she could not do a proper cleaning job in the time we had left before moveout inspection (or even if she had all the time in the world, for that matter, as she was poorly trained, not her fault at all, poor girl) I had to pay for a whole new clean and my damage deposit was docked. This company does not care about their employees or their customers. They demand you provide all your own equipment and they are completely unreliable.

After a very stressful year. I decided to treat myself to a house cleaner. I am use to having the same person clean. I did decide to give Scrubbi a try and only committed to 6 cleanings. OMG. What a disappointment. Out of the 5 cleanings only 1 cleaning was satisfactory. They do send someone back to do a reclean. So basically I have had 8 different people in my home and stressed each time that they would clean satisfactory. I just discovered that I was missing some jewelry that I had placed in back of a drawer
My 98 year old mothers rings that my father bought her. I was keeping them because she is in a home and didn't wanted them stolen. I am devastated, I also noticed 2 necklaces missing as well as top. I can't sleep at night knowing I allowed these people in my home. I cancelled my last cleaning. Impossible to track who would of taken the rings. Keep the other stuff I just want the rings back. Please be weary about companies like this unless you have servallence camera's. So disappointed on so many levels.

Keep the other stuff

My first time hiring this cleaning team, they did an amazing job and were very professional. I would highly reccomend and hire again :)

My husband and I both work a lot and have other commitments outside of the house as well, but also like to host our of town guests and dinner parties quite often. We don't have time to maintain the house cleaning on our own but would hate to have guests in our dirty house! Scrubbi has alleviated so much stress for us in that regard. They come every two weeks and leave the house spick and span! And if I ever need to move an appointment or add an extra cleaning the customer support is friendly and quick to respond!

One thing I really love about Scrubbi is their customer service is top notch! They are extremely responsive to client needs. Not only that but the cleaners are consistently professional, polite and thorough at their jobs. Very happy with the service thus far.

I have used Scrubbi for seven years now for a once every two weeks house cleaning. I only took a break for a two month period while I was traveling. The service saves me from a lot of mental stress as I cannot bring myself to clean on my own. They are great to deal with and other than updating a credit card every now and then I don't really need go contact them much. They just show up every two weeks when I am at work and I come home to a tidy house.

I had requested cleaning services from this company.
Please allow me to warn you that they charged me $600 with promises to have the house cleaned based on what I am paying for.
Top floor - no windows were cleaned, bathrooms cleaned, floors not touched, walls not wiped.( I was assured walls will be washed)
Main floor- counters not touched, lower cabinets cleaned, top cabinets not touched, floors were cleaned, closets not swept or mopped, walls not washed
Basement- not touched at all.
When I called to complain, and yes, I was very frustrated, I was told they have a 24 hour policy if not satisfied.
Not having being able to accommodate that because of various reasons, they offered me a $194 refund- for job not completed and want to wash their hands off this problem.
Please watch out!

Had this company in last week for a moving in cleaning. They did a great job and I was very impressed by the thoroughness of the cleaner. Would recommend a post tipping option though in the future but other than that absolutely no complaints.

Very good cleaning service. Been using cleaners almost 10 years now and used scrubbi the past 4. Have had times where they make last second changes but always they confirm with me before any changes are made. Great help when i make changes my schedule is very all over the place as i am often away and need to reschedule or cancel. Everytime the have not made me feel bad for last minute changes and that is very important for me as i do have anxiety and their team has always helped and been friendly. Cleaning is good quality i have seen several of their cleaners over the years and have to say christine was the best but each time ive had a new person come in they have been great. Sometimes if a thing was missed and i called to complain scrubbi sent another person to help and get all tings done. I have lots of things that take up my time and scrubbi has always been helpful. Thanks!