Scribd

I've cancelled my "subscription" after the "free trial" and i noticed that they are still charging! Support ticket #*******. I ask you to revert all charges made and cancel my subscription.

My experience with Scribd has been appalling, only use this service if you want to be robbed.

I have numerous complaints:
1. Not obvious or easy to cancel the subscription
2. After cancelling the subscription Scribd continued to take money from my account,
3. After contacting them regarding the money being taken despite the fact that I had cancelled the subscription, they STILL DIDN'T STOP TAKING MONEY FROM MY ACCOUNT
4. After finally getting ONE payment back as a 'refund' this was not for the amount that was actually taken from my account, I am still left out of pocket.

This is a scam, steer clear

I tried to download a document, and it said that I need to upload 5 documents to be able to download the one I wanted. After uploading all five, it jumped to another web which shows not working. I went back and then it said to upload 3 documents. I did so and the same thing happened again. Then when I went back again it said to upload 1 document... Well, then I realized that I was scammed. This web got all the doc I uploaded and I gained nothing. Well well well... Now I just want to know how to report it :)

ScribD has the WORST customer service when you are trying to unsubscribe or rectify an issue! I signed up for a "free trial," was charged anyway, I fought with them about it but they refused to refund me. But that's not the big issue, the issue is that they take SO LONG to respond (days turns into weeks!). So since I was charged for an additional month, the responses to rectify the issue took the WHOLE MONTH and I didn't get to use their service. So I basically paid for a month for NOTHING. Their responses are often nonsensical and come from different customer service agents who are NOT reading the history of the conversation repeating things. VERY FRUSTRATING and I let them know several times to please read the thread before responding. I told them that they are the worst and I don't even care about the money any more but I'll make sure to warn everyone about their shenanigans!

I joined on the basis of a book they claimed to have which was quite rare.
They didn't actually have so I tried many times to cancel membership. I then tried to delete membership and was told I could not on the basis of having an active membership. I though having it cancelled would be enough.

However, months later I was charged $71 on my paypal for yearly membership. I initiated an unauthorised complaint with paypal. I went to scribd tried to cancel subscription yet again and delete membership. Same result as before.

I then complained to scribd on their customer service page only to then find it case closed with no communication with me whatsoever. I went back to paypal to find they tried to charge me again. Fortunately this time paypal blocked it.

I have initiated more complaints on their customer service page requesting a refund. I am waiting for paypal to resolve an unauthorised payment/fraud complaint to see if I can get my money back there.

This is a scam operation with dishonest business practices, traps to prevent one leaving and, essentially practices fraud, charging more than once for the same subscription I did not want anyway and advertising books it does not actually have. (I think it has a system on google where it directs you there for book searches regardless of whether they actually have it.)

Stay away at all costs!

Update: Paypal found in my favour and I have now been refunded.

I'm on week 3 of no resolution and I'm frustrated to tears. No matter what I do, my voice is not heard. I'm a college student that lost my job during covid. I've used all my savings to take care of my family, what little money I have, I need. I signed up for a free trial to look at one book related to a school project and I cancelled the subscription afterwards, or so I thought. Then I become sick and did not closely look at my credit card bills. I never got any emails asking if I wanted to be subscribed and no reminders. In all the months I was subscribed to scribd, I only got one email that looked like a spam email asking to rate my satisfaction with Scribd. There is no mention in this email about being signed up for a subscription. To my horror one day, I noticed a billing for scrubs and I think, what on earth is Scribd?! Scribd has been charging my credit card for months and refuses to refund me these months of an unused subscription. The customer service person told me that they can see that I never accessed the site. They refunded 1 month but I need all my money back. A multi million dollar company took what little money I have and won't give it back. They offered me a free trial and did not make it clear once you took advantage of the tree trial and unsuccessfully unsubscribe that you were in fact subscribed. No emails were sent notifying my that I was subscribed. They then made a policy in which they refuse to refund your money.

They set user up to keep charging. When i register and use by the phone mobile. I tried to cancel it it said theres no active membership. I thought i was done. After that i noticed they ketp charging me. When i figured it out my membership wasnt actually cancelled while my app said theres no active membership. THEY SET PEOPLE UP TO TAKE PEOPLE'S MONEY.
Will never use them again

I signed up for a trial in May 2018 and cancelled it within a month. However, without my knowing they've been silently charging me for a subscription for the past 2 years. When I log back into my account it says that I ended my subscription back in 2018. So why am I being charged exactly? I contacted customer service and there has been no response. This seems unlawful. I will be contacting my bank shortly if this is not resolved soon. And no I do not have a duplicate account. That is a blatant lie that you've been telling everyone here. I've checked all of my other email accounts and none of them have a record with Scribd. You're using that as an excuse to justify only refunded a month's payment.

Edit: Support ticket is #*******. You're going to tell me that I have a duplicate account under the same payment information. But I'm going to tell you that I do not have a duplicate account and that I have checked all my emails and any way I could have made a duplicate account and I have not. I don't have another account. What is your explanation now?

Even you choose a free trial periode they go on to take money from your card without information/Email.
The process of closing the membership is not so simple.

I have cancelled my free trial before it even expired and it has been charging me 10 pounds per month anyways, DO NOT USE SCRIBD, THEY ARE SCAMMERS, IF THIS DOES NOT GET REFUNDED, I'LL HAVE TO RESULT TO LEGAL ACTION FOR SCAMMING.

I needed a book for a project I was working on and found scribd. I read a lot anyway so the service sounded awesome... it was (subjectively) meh. I cancelled my free trial/membership, deleted the account and then forgot all about it. I signed up using a UK bank card that I never use since I live abroad and thus never really check my balance. When i did check my balance several months later I was VERY surprised to see that I was being charged by Scribd. Confused, i go to the site to see whats going on. I try to log in with my email address and password only to be told my account has been deleted (as i thought it had). IF MY ACCOUNT HAS BEEN DELETED, HOW THE HELL CAN THEY BE CHARGING ME A MONTHLY FEE. I've tried to begin a dialogue with them about being refunded, but apparently they don't refund after a certain amount of time. Complete scam.