Scribd

Scribd got away with charging my credit card for 5 months before I noticed it. Luckily the credit card company was able to get Scribd to refund my money. The problem is I never signed up for their service in the first place. Company like this make millions off charging unsuspecting people.
It seems that we buy something on one website not knowing that it has a sister company that will take our credit card information and charge us for services we never ordered. The most common trick is when we go to checkout and buy our merchandise, in the checkout area the company has a box pre-checked with small print next to it tricking us into signing up for something we don't need or want. I'm so tired of these scams on unsuspecting consumers. There needs to be a detailed Federal Regulations preventing this type of consumer scam by companies. I remember years ago T-mobile did the same thing to me; adding charges for things I never ordered. Because of what they did to me I now use prepaid service for my family through Total Wireless. This way I can avoid fraudulent charges since it is a paid in advance service. Scribd Inc is just another rip off corporation scamming innocent consumers.

I sign up occasionally for a month at a time. This time though, I recieved an email that I would be charged for the next month on July 10th. So on July 9th I went in to cancel my account and found they had already extended my membership for next month and charged me. I sent them an email complaining and my next step will be to do a chargeback with my credit card, but they've obviously resorted to dirty practices by doing this. I won't be signing up again.

I think they were better off with the credit system. With this "so called" *unlimited model, after consuming just a couple of audiobooks you are left with a very paltry selection of content of either librovox style recordings or other types of uninteresting titles until the renewal of your next billing cycle. I can understand the need for a business to turn a profit, but you need to be clear on how many books from certain publishers you can access before you are cut off from the good content. Now choosing an audiobook from Scribd is kind of like walking on eggshells because I have to be careful which books may or may not set off the algorithm that will limit your selections. It's my understanding that they refuse to be clear on this. They pretty much just come back with canned responses to anybody who contacts them to complain.
I have come to find that my local library has a great wealth of content that is ready available which can tide me over until I can access the best selling titles on the wait list. If on a rare occasion there is something that I have an absolute urge to read now, I can always just purchase it on Google play. I think that may be more cost effective than paying $9 a month for a service that doesn't really deliver what it claims to.
I would come back to Scribd if they would either
A) Make the service TRULY unlimited (even if I had to pay a little more) or
B) Clarify which content and the quantity of that content that can be consumed in a month, so that one can plan accordingly.
I don't get how this works, it's too confusing and seemingly arbitrary.

Hi, I'm Niranjana (Niren) Upreti. I signed up may be a month ago. I was looking for audio book for Push by Sapphire. When i couldn't find it. I Unsubscribe it and i think i deleted the account also. Today, i checked my bank statement, it showed I have been charged for re-subscribing Monthly plan. Now, when I'm trying to login with my email it says no account is registered with this email. This is insane. I tried contacting their phone number. It ended saying not to waste time calling. Seriously!
This is an absolute scam. I would like to get my money refunded. If not I'm gonna take a legal action for charging on my unsubscribed account which is probably deleted. I have never made any kind of purchase from scribd. I have attached my statement of being charged by scribd its at the bood of statement. I'm charged $8.99

I have had a membership with Scribd for 7 months... I noticed about 4 months ago that the last week before my monthly payment is due, every audiobook I have saved is suddenly not available- until the day AFTER my payment is due. This has happened every month! They claim that there is no limit to the books and audiobooks that there members can read / listen to, but obviously there must be. This has happened every month and not only my saved audiobooks and also any audiobooks from any of the series that I read are suddenly not available, but also all titles that use the "Search" option for are not available either.
The only way to contact customer service is by email- which I did. They responded with an email saying that it would be 2 weeks or more until they would get to my complaint.
When I reread their terms, etc., they just make a general statement about availability. It is so obvious that this dishonest practice of making everything unavailable the last week before my payment is due is intentional. It is so obvious, especially since my selections become available as soon as the next payment is made. It's not like this happened once or twice, it happens like clockwork EVERY MONTH. This is horrible and dishonest!

I used my debit card on the site for nearly a year without incident. The site doesn't save many books that I tried to save so I had to bookmark them, they are no unlimited and the audio on audiobooks frequently goes out. They have a nice selection of books so I dealt with technical glitches.
I tried to make my 1st attempt to do auto payments on my credit card and had to freeze my credit card. I have to contact Experian because they made it look like I was trying to max out my card. The first charge of $100 went through and they refunded but then kept trying to charge.
They don't have a phone number so I have to wait and hope someone helps me. When I tried to log into my account it was gone and they thanked me for signing up yet they were still making several attempts to charge my card! Don't bother with this company or if you do use a visa gift card or something. They offer a bunch of crappy perks that don't even work most of the time but can't work out bugs on their website and have no phone number?! It's the largest internet library and no phone #? It's shady and seems to be a scam. Hope Audible crushes them.

I gave the website my credit card information for a free trial and am now unable to log in due to not knowing the password. But I was NEVER even asked to set a password and now I am unable to RESET my password so getting into my account is impossible. I haven't been charged yet, but if I am I will be FURIOUS, Please fix this issue and I will change the review to a 5, however as many other reviewers have noted, this reeks of scam.

I signed up for a free trial on Scribd at the end of May so that I could access a powerpoint that I saw on the site. When I realize that it wasn't an actual powerpoint but just a pdf copy I canceled my account the same day (I now realize that they never sent me a record of that cancellation). On June 24th I was charged 11.99 anyways. I emailed them on June 29th explaining the issue and got no response. On July 24th my credit card was charged again. On July 25th I cancelled the account again (because it didn't show that it was cancelled) and I contacted Scribd again. This time I got confirmation of my contacts to them but no confirmation of my cancellation and no response from Scribd I tried to dispute the charge with American Express and Scribd immediately answered Amex and told them that there was no record of my first cancellation so Amex is charging me the 11.99 from June 24. I have not heard back about the second charge of 11.99.

Kept uploading files (which they would save) but wouldnt let me download any files in return. Thought it hadn't uploaded properly, but when I tried to upload them again to download a book, they wouldnt accept it as I had already uploaded it for them, but still wouldnt let me download a single thing. Awful.

I cancelled account in January 2021 and they kept debiting for 21 months at almost $300. No email contact in that time because account is cancelled! No Contact from Scribd. Beware!

Just to let you know it takes MAJOR steps to cancel your membership. I thought I had done it, but had not clicked through enough windows to actually CANCEL. It turns out, I had just deactivated, so keep clicking until you get to the little bar that says you have actually cancelled. They make it really, really hard for you to leave, and if you click on the wrong thing, or just assume you've done your job, you WILL get hit with a charge.